Harry Thuku Road, Nairobi CBD, 00200 Nairobi, Kenya
#28 of 177 hotels in Nairobi
Guests' ChoiceBased on 136 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.5
Staff
9.2
Value for money
7.9
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 10, 2024
Yvette
United KingdomNothing
Excellent location. Luxurious decor. Colonial feel. Excellent staff & transport. Best cocktail bar in Kenya.
Stayed in March 2024
Reviewed: April 10, 2024
Yvette
United KingdomNothing
Excellent, home from home with the best cocktail bar in Kenya.
Stayed in March 2024
Reviewed: March 24, 2024
Jensen
United States of Americanothing
Breakfast was fantastic - everything you could ever wish for. If you want a wonderful place to stay, the Norfolk is it
Stayed in March 2024
Reviewed: March 9, 2024
Russ
United KingdomNothing although the pool area is unfortunately overlooked by apartments and the front terrace now looks directly at the wall of the university across the road. WiFi connection
Wonderful staff, amazing vibe, great pool
Stayed in March 2024
Reviewed: March 5, 2024
Helen
United Arab EmiratesThe lift worked only about 10% of the time we were there.
The property is beautiful. Fabulous grounds and a nice pool. The fine dining restaurant TATU was delightful and the staff were very helpful and really nice.
Stayed in February 2024
Reviewed: March 2, 2024
Butcher
United KingdomAn icon of Nairobi .Unique and a true 5 star establishment .Exceptional
Stayed in February 2024
Reviewed: February 29, 2024
Kwasi
GhanaWhile the team was polite and professional, they didn't really go out of their way to assist. I asked to upgrade to a larger room (get the king/deluxe rooms not the standard), at extra cost I was happy to pay for, and was told the team was busy. Also call an uber. The "Hotel taxi" is two to three times more expensive and it turned out to be the exact same driver and vehicle as the outside taxi which I'd taken the day before for half the rate the hotel charges. They basically called the taxi parked outside and charged more than double the fare the same guy charges.
The grounds are excellent - lush green, relaxing - and food at Lord Delamere terrace is quite good.
Stayed in February 2024
Reviewed: January 30, 2024
Aslınur
NetherlandsIts a 5 star hotel and part of a big chain. I’d expect the bathrooms were a bit more nicer & comfortable - they look old and a bit dirty due to old amenities I think
Beautiful hotel, it has a very nice garden and staff is super friendly and always greeting you with a smile
Stayed in January 2024
Reviewed: January 19, 2024
Andrew
GuernseyLovely location in the centre of Nairobi
Stayed in January 2024
Reviewed: January 12, 2024
Baranov
United Arab EmiratesRooms are a little bit tired. They try to look like old fashion style rooms, but in my opinion they are just a little bit tired
Location is good and they have a very nice garden inside the hotel. Lovely place for a rest in Nairobi. Much better than Kempinski
Stayed in January 2024
Reviewed: January 3, 2024
Brunet
FranceOld bedroom
Garden
Stayed in December 2023
Reviewed: January 3, 2024
Jenni
United KingdomNo hot water in room but was fixed quickly. Unsupervised child in gym wearing croc shoes on running machine. Should not have been allowed in as could have injured himself & it’s irritating for gym users if there are children in there.
Friendliness & helpfulness of staff
Stayed in January 2024
Reviewed: December 20, 2023
Robert
United KingdomN a
Lovely ground green and lush vegetation
Stayed in December 2023
Reviewed: December 13, 2023
Allison
United States of AmericaI absolutely LOVED this hotel - it was so charming, the location was great, and the staff was incrediblely kind, helpful, and welcoming! It was my first trip to Nairobi and my stay at the Norfolk made it memorable!!
Stayed in November 2023
Reviewed: November 24, 2023
Reynolds
GhanaMy colleague and i experienced bites on our skin and was confirmed to be bed bugs. Please investigate for bedbugs
Love the total ambiance
Stayed in November 2023
Reviewed: November 21, 2023
Mohannad
Saudi ArabiaNothing
Staff were friendly, room is clean, cosy and comfortable. In addition, restaurant staff and food service were exceptional
Stayed in November 2023
Reviewed: November 10, 2023
Paula
IrelandAmbiance and food
Stayed in November 2023
Reviewed: October 26, 2023
Roni
Switzerlandrooms are outdated and needs some renovation.
colonial style hotel. very good food and pleasant atmosphere.
Stayed in October 2023
Reviewed: October 25, 2023
Suzanne
CanadaNothing!!!!
Everything!!!!
Stayed in October 2023
Reviewed: October 18, 2023
Wöhrl
GermanyRooms have to be Courtyard view !
Superbe service ! Historic property nicely refurbished !
Stayed in October 2023
Reviewed: September 22, 2023
Tais
BrazilThe rooms and specially bathroom are a bit outdated, but nothing that disturbed us.
The internal garden is beautiful and very pleasant. Staff is amazing and very thoughtful.
Stayed in September 2023
Reviewed: September 6, 2023
Ollie
United KingdomThe room was in an older part of the hotel and the furnishings are a bit dated
Beautiful colonial architecture, spotless facilities, excellent service
Stayed in September 2023
Reviewed: August 21, 2023
Kelley
United States of AmericaNothing. It was all good.
Eautiful property, clean comfortable rooms, great food in restaurant, luxury property
Stayed in August 2023
Reviewed: August 18, 2023
Gabriela
SpainReal good service!!! A real Wonderful hotel
Stayed in July 2023
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