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  4. Reviews of Golden Tulip Westlands Nairobi

Reviews of Golden Tulip Westlands Nairobi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Muthithi Rd 65, Nairobi, Kenya

#53 of 145 hotels in Nairobi

Guests' Choice

Review Score

Based on 522 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 12, 2024

    8.0
    Nice and Comfortable
    • Business trip
    • Solo traveler
    • Standard Room - 1 Double Bed
    • Stayed 3 nights

    Breakfast could have been better. As a vegetarian the options were quite limited . The room service is a little slow .

    Staff is quite helpful and warm. The hotel is well placed and has great security. Rooms are sized well and the pool has a great view.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff needs to be more polite The room lock didn't work twice Food needs to be better in taste

    Cleanliness, safety and location

    Stayed in February 2024

  • Reviewed: January 20, 2024

    8.0
    Great stay
    • Business trip
    • Solo traveler
    • Superior Room - 1 Double Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    GT has a fabulous range of items for a good start of the day. The staff are super friendly. The hotel is a bit tired, however clean and tidy. The location of this hotel is excellent with shopping mall within walking distance and plenty of restaurants.

    Stayed in January 2024

  • Reviewed: January 12, 2024

    8.0
    They could have done better.
    • Leisure trip
    • Travelers with friends
    • Standard Room - 1 Double Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    We were supposed to check in at night (21:30 landing) and we had arranged the airport transfer from the hotel. Our flight was delayed by 5hrs so I was updating the hotel, however the communication on their side was poor. They should have been checking the flight status. They were not replying to our messages and at the end there was no transfer waiting for us. We landed at 2:30am in a city that is known for being dangerous and we were left without a transfer even though there was a night shift person at the front desk. The last day we had requested a late check out which we paid for $50 and when we asked them to replenish our water in the room, the front desk said that we had to pay for it. When you pay half the price of the room for a 6pm checkout, two bottles of water could have been offered.

    The breakfast, the room was spacious. Mr John, Violet, Purity were great.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great location and rooms, bed & shower 👌🏼

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Great place to stay if you're planning to use Nairobi as a base to explore nearby attractions.
    • Leisure trip
    • Couple
    • Standard Room - 1 Double Bed
    • Stayed 4 nights

    The rooftop pool was freezing - a heated pool would have been amazing. The view from the non-superior room was awful as a big office building is only meters from the window. There was no natural light and no fridge in this type of room. We upgraded to a superior room for an extra $30 and it was well worth it.

    The staff at check-in were superb and were very accommodating to any requests. The barman on the rooftop bar was also great. The staff at the restaurant were a bit slow and a couple of the ladies were not very helpful. The hotel is well-located and we had no problem grabbing an Uber from the hotel. I would definitely upgrade to a Superior Room as the view from the room is significantly better than the non-superior rooms. They have a great gym with sauna and steam room. Breakfast was fine but more fruit options would be even better. There's a great little mall only 100m from the hotel with a good food court - it was called Broadwalk Mall. Overall, a great place to stay if you're planning on doing day trips from Nairobi.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    The bed linen was not changed for the duration of our stay.

    The staff was good, polite and friendly

    Stayed in December 2023

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    No fridge in room Door card kept getting demagnetized

    Good location

    Stayed in December 2023

  • Reviewed: December 29, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Stench in the water occasionally

    Quite adequate

    Stayed in December 2023

  • Reviewed: November 24, 2023

    8.0
    Very Good
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant needs a face-lift.

    The warm welcome.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    7.0
    Pleasant stay
    • Leisure trip
    • Solo traveler
    • Superior Room - 1 Double Bed
    • Stayed 1 night

    There is no spa facility inside the hotel, however, there is one inside a shopping centre in walking distance.

    It was a pleasant stay for 1 night after a safari and before departing home. It has a good location and close to the airport.

    Stayed in August 2023

  • Reviewed: October 22, 2023

    9.0
    Fabulous hotel with friendly staff
    • Leisure trip
    • Solo traveler
    • Superior Room - 1 Double Bed
    • Stayed 2 nights

    Nothing.

    The room was large and had a great view. The place was very clean and the staff very accommodating and friendly.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    8.0
    Good Business Hotel
    • Business trip
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanness Location Nice upgrade

    Stayed in October 2023

  • Reviewed: September 12, 2023

    8.0
    Nice hotel in the heart of Nairobi, few things could be improved.
    • Leisure trip
    • Couple
    • Standard Room - 1 Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    On the first night the alarm went on and woke us al at 5am in the morning, second night the phone rang for few seconds and woke us up again. Our room wasn’t checked on our second day se we had no fresh towels, shower gel, toilette roll.

    Golden Tulip is a nice hotel in Nairobi Westlands. The location is good and we always felt safe. The room was spacious with a great view from the window. Good breakfast, nice food at the restaurant on the 10th floor. Staff is very nice and professional

    Stayed in September 2023

  • Reviewed: September 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room - 1 Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Our shower was a little blocked so water took ages to drain, resulting in spillage. Unfortunately not rectified prior to our departure

    The staff, room and breakfast were great.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room I selected was not the one I got and I had to pay extra to be upgraded to a better one

    The roof top bar , the staff are very professional and welcoming specially the lady at the reception Sharon

    Stayed in August 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Room - 1 Double Bed
    • Stayed 5 nights

    good location, very nice staff there, helpful, get place for me to take shower before going to airport.

    Stayed in June 2023

  • Reviewed: August 18, 2023

    7.0
    Average - over priced
    • Business trip
    • Solo traveler
    • Standard Room - 1 Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was really basic I would give it 5 out of 10 They gave me a large room but I didn’t feel that it was very clean

    The location

    Stayed in August 2023

  • Reviewed: August 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room - 1 Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Good location, friendly and helpful staff. Very clean- great for a couple of nights. Excellent breakfast

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Very nice and comfortable
    • Leisure trip
    • Solo traveler
    • Standard Room - 1 Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Very comfortable and spacious room, nice staff, I like the area. Nice rooftop with pool and bar. Breakfast very good.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    the standard room did not have any view and it felt a little claustrophobic

    everything - room , food , staff , location and facilities . totally worth it

    Stayed in July 2023

  • Reviewed: July 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to add about this. It was a very good stay at the hotel.

    The breakfast was very good. The hotel room was very clean as well.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    9.0
    Wonderful and comfortable stay as I had expected, with some great food going around!!
    • Business trip
    • Solo traveler
    • Superior Room - 1 Double Bed
    • Stayed 3 nights

    Service co-ordination requires improvement, the relevant service persons need to be more pro-active to make this a great property

    The rooms were grand, very bright and airy, with a nice view, loved it all. Location is also good, in the middle of a good business area, nice restaurants nearby, b'fast was top class with the bread basket really great, kudos to the chefs there

    Stayed in July 2023

  • Reviewed: June 21, 2023

    9.0
    Comfortable, Clean, Connected & Convenient
    • Solo traveler
    • Superior Room - 1 Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I would have liked to see a table for 2 in the main restaurant, but that’s not a big issue.

    Neat & contemporary

    Stayed in June 2023

Showing 1 - 25

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