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Sok San Road, Steung Thmey, Svaydangkum, Siem Reap, Cambodia
3 April 2016
눉Everything was fabulous
눇The breakfasts were lovely, the pool area serene at the end of a hot day and the staff outstanding. We could not have asked for a better few days. The "extras" provided were wonderful...the massage, the Khmer dinner (a must) and the evening entertainment.
29 March 2016
눇The staff was excellent, attentive and helpful. Wifi was excellent.
29 March 2016
눉Although we did really enjoy our stay at the Golden Temple Residence, we couldn't help but feel that it wasn't particularly good value for money and found that the experience didn't live up to the praise lavished on it by others. Although the staff were excellent, service was hit or miss and staff weren't proactive at e.g. offering poolside drinks. I also felt the food wasn't very good - the 4 course (included in room rate) Khmer Rouge set meal was beautifully presented but pretty average in taste. Poolside snacks we ordered were also average - and in the case of some chicken, served completely raw in error, although staff did notice this when taking the plate away and removed it from our bill. Additionally, poolside drinks were sometimes not served at an ideal temperature, and I received a couple of ambient-temperature beers during our stay. The swim-up bar was never used the whole duration of our stay and the space is completely wasted. In combination with staff not being proactive around the pool, this means having to cover up a bit from having been in the pool to go request a drink at the indoor bar. Although we did originally plan to tip using the shared tip box at the end of our stay, we also began to tip individual staff and noticed a marked benefit in being offered drinks, etc. after having done so. Future guests may want to bear this in mind. As other reviews have noted, common areas are very warm, although this didn't bother me too much. Breakfast was average, as other reviews tend to touch on. Dinner shows were noisy, identical every night and went on a long time. The process of preparing for the evening cocktail reception is awkward and unnecessary. Finally, there tend to be lots of kids at this hotel - and the property seems to attract families with entitled, poorly behaved kids.
눇Our stay was generally very good throughout. The rooms are large, clean and very well appointed. They may not be to everyone's taste, being quite modern, but I really appreciated the design. The staff were universally personable and enthusiastic (not withstanding some quirks as noted in the negative part of my review). The offer of cold towels and cold tea when returning hot and tired from a day at Angkor or in Siem Reap was appreciated, and staff always seemed to be genuinely interested in your plans for the day and how the day had gone. Staff also frequently addressed us by name and remembered details of our trip and our plans, which was a nice touch. The included airport pick-up and drop-off was also appreciated - as was a cold beer during the drive! There were a number of surprise gifts included throughout the stay; some more useful than others (a scarf provided upon pick-up ended up being really useful for touring the temples, whereas a random empty box/bag thing gifted upon check-out seems to be a bit redundant). Some small touches, such as occasional provision of complimentary fruit skewers for poolside guests was nice although infrequent - some more regular provision of iced water and snacks like this would really be appreciated. The evening cocktail happy hour was also a nice touch and drinks were of good quality - although the process of removing half the poolside furniture every night in preparation for the reception was an awkward ideal. WiFi was excellent throughout. Overall, the stay was pleasant and comfortable, interspersed with unique and thoughtful touches - although coming in at a very high cost for the area, and I'd recommend you think carefully about the value proposition here before booking.
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