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No.134Z, Street 51 (Paster), Group 68, Sangkat Beoung Keng I, Chamkar Mon, Phnom Penh, Cambodia
30 May 2015
27 May 2015
눉This Hotel has a major lift problem, very very serious. On Friday 15th may I was unfortunately stuck in the lift between floors 3-4 for approx 12 mins. No Lift Telephone, No Lift a/c, no Lift Bell, all were not working.The Air became limited at approx 50 degrees when suddenly the lift fell at speed to the basement, knocked me out.When I came too the air was all but gone, nothing had happened, with force I was able to open the doors about 5 inches, then I could see 8 faces looking at me wondering what to do about the situation. Eventually some how the lift got back up to the ground floor and I left in a very unhappy condition. It was not until Monday morning when I asked to see the manager, who was away for the weekend, that I was able to lay a serious complaint.Since then I had 4 days of absolute nonsense from the manager, starting with a free massage, day 2 a free upgrade, day 3, 1 night free, day 4, now 2 nights free. All of this I declined and insisted on a far better compensation deal. To this day after supposedly contacting the owner(have my doubts about email address given to me) I have heard not a word from the Hotel or Company.This puts a huge no visit to booking.com to this hotel now. There is only the one lift being a Schindler which is the worst in the world, this lift was obviously badly serviced (2 years old). All dining is on the top floor so all have to walk up Patios narrow dark stairs to the 8th floor. This happened all Saturday and again on Monday and Tuesday as lift was being further repaired. One has to ask how often this happens. I would suggest that no one stays at this Hotel with such a serious problem.VERY Unhappy customer.
눇Pool + Hotel position only
14 May 2015
눉The definition of the tv isn't the best
눇Amazing views from the pool on the roof top
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