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St. Lark A, Group.12, Preakmohatep,, Battambang, Cambodia
March 19, 2016
February 24, 2016
눉Our room specifically had very small ants trekking along the base of the walls and in the bathroom, but otherwise very nice place to stay.
눇Friendly and helpful staff, decent location, clean and comfortable rooms.
February 23, 2016
눉First night we needed a triple, booking was botched so we only had 2 twin beds. Rented a single for the night at full price , no problem but the guy at the front desk kept stressing how it was our mistake, not theirs despite none of us arguing about paying for extra room.We were then moved into a triple the next day and we all noticed bathroom smelled Bad. Being experienced travelers we just kept door shut and figured it was not a serious issue. We got back from touring around and there was a plumber in our room. We had no warning that this would happen or that a stranger would be working in the room. The front desk seemed caught off guard when we came in.That night we got back from dinner and circus and there was smelly water pouring into our bathroom from the room above. The night time staff didn't know what to do but I suggested he tell the people upstairs to stop showering. It was late and he did not move us or have the people above us turn off water. It continued for a long time. Again, kept door shut and could not use bathroom except toilet because it stunk so bad. The next morning the guy at the front desk clearly knew that 207 had a major plumbing issue that impacted 107 ( my room) but thought it was okay to put people in those rooms. His explanation was silly and obviously making money is more important to them than guests health and safety.He also told me there was another triple open in the hotel that they didn't bother moving us into. Again a ridiculous explanation considering stinky water has been pouring down from the ceiling on more than one occasion before we were put in the room.I had already paid and despite the grossness of the situation ( by morning it smelled like a latrine)he only refunded me 5 dollars and some free drinking water. If we weren't leaving I would have taken more drinks to make up for the nonsense.
눇Location was great. Hotel would have been better but staff member I dealt with the most was dishonest and rude despite being tipped.
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