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Saracen Bay, Koh Rong Sanloem, Cambodia
15 August 2016
12 August 2016
눉Not at all
눇Lovely resort with nice & helpful staffs. Seems that the only One resort has the swimming pool which is good for the Rainy days. Food is good with affordable price.
14 August 2016
눉Unfortunately all the Polish staff who were in charge couldn't have cared less about the guests and were frankly quite rude. They sat in the eating area each day and not once acknowledged us for the entire stay. Upon checkin they literally opened our door and ran off without an introduction. Upon checkout didn't even ask how our stay was. The rooms were filthy and towels were never changed and stank. There were no hooks apart from in the wet shower to hang the towels so they didn't dry unless you hung them outside. There was also no hand towel provided. There was never any hot water in our bungalow to shower. When the cold water came out it flooded out the shower and all around the toilet soaking the shower mat. Our bungalow had squished bug marks all over the walls. They were filthy. The sheer volume of spider webs shows that dusting or simple wiping over of the room is rare or non existent. There was no lighting up the end near our bungalow at night as you can't leave the front porch light on as the bungalow is powered by the key card. There are no fridges in the rooms to keep water or any drinks cold. Guests didn't seem to have any priority over the pool as large groups of tourists came from other hotels to use the pool and took over. They were loud and let about 10 unsupervised children take over the pool screaming and carrying on. This was not relaxing for any guests staying at the resort! Several guests made complaints and nothing was done. The sun lounges were trashed & nothing like the photos. The beach towels were thin and stank and we were told we had to keep the same towel for the whole stay. For the amount we were paying we expected better amenities and better service! We understand it's a 3rd world country on a remote island but we were not paying 3rd world prices!!!
눇Beautiful setting with friendly local staff who were fantastic, helpful and informative. The pool was great but could do with a clean as its full of sand. The food was quite nice. The view was stunning and the swings were a nice touch.
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