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20, Samil-daero 32ga-gil, Jongno-gu, Jongno-Gu, 03132 Seoul, South Korea
January 23, 2015
눇Hotel Icon is an absolute gem of a hotel, conveniently situated close to many subway stations. The service is 5 STAR, please stay with me on this and read the below story. The breakfast is enough to kick start your day, if your still hungry there is a Paris Baguette just down the street from the hotel which does lovely coffee and all sorts of bakery item. As we arrived at night we found it a little difficult finding the hotel so we took a taxi from Seoul central station to the hotel (for about 8,000 won/7-8 dollars), it was well worth it!! The reception staff are amazing, we asked them so many things about Seoul and they were very eager to help and nothing fazed them. The thing that really stood out for us was the service and management and culture. I stupidly left my 500 dollar camera on a bus 2hrs outside Seoul, on returning to the hotel I told the reception staff and they were onto it immediately calling bus stations and trying to track the driver, to my shock the driver found my camera and was prepared to post it to the hotel the only problem was this was on a weekend and we were checking out on the Monday meaning if it was posted it would be too late. The HOTEL OWNER called our room and said that he heard about my situation and he said he was going to personally drive with his wife to pick my camera up (a 4hr return journey). The very next morning the hotel owner and his wife personally delivered my camera to our room, I offered him money for fuel/toll roads, his actual words were ''NO, IT'S ALL PART OF OUR SERVICE''. I have never experienced this in all my travels throughout Asia. I would recommend anyone to seriously consider this hotel, its no 5 star but the treatment and service certainly is!!! Again, I would personally like to thank the Management and reception staff for getting my camera back. With deepest thanks and appreciation! Ryan
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