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10 Teheran-ro 25-gil, Gangnam-gu, Gangnam-Gu, 06132 Seoul, South Korea
15 August 2016
눉The Mercure Hotel in Seoul charged my private credit card for something that I have neither consumed nor authorized. The amount is only minor (Euro 2.20 plus upcharge of 1.75% for foreign currency - please see attachment), however, I even made my point when checking out. An item from the minibar was not refilled the day after I had consumed it. The item which I had consumed was paid by my private credit card. When checking out I told the guy at the reception desk that he should not charge the same item again to my account because the minibar was not filled up properly next day - only to find out that exactly this happened. I expect the Hotel to send a letter of excuse and compensate the illegally charged amount immediately. I will never book any Mercure Hotel in Korea again if this case will not be settled instantly. Criminal behavior even if the amount might be small cannot be accepted at all. Maybe this is a Korean way of making extra money from customers. Most people will not complain because of the small amount of money. My opinion is corruption/cheating must be fought even if it is about 1 RMB or KRW.
6 August 2016
14 August 2016
눉Restaurant well over priced. Food arrived within 5 minutes of ordering and was obviously micro waved
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