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Oh-Karagai gorge, Ile Alatau, Almaty region, 041610 Besqaynar, Kazakhstan
19 December 2015
눉People in the halls were VERY noisy with loud children and slamming doors, so difficult to relax. Reception assistance on the second day seem inefficient, and I had to wait 1.5 hours for a taxi to arrive to get me to the airport, and as a result I nearly missed my flight. Next time I would opt to stay in one of the cabins among the trees for some privacy. Regardless of the negatives, I think with more efficient staff who have better skills in communicating with clients - this is potentially a very good resort, and I would certainly recommend it to others.
눇I loved the mountain environment and the range of facilities available for whole families, even though I was only there for one night as a stop-over, I can see the resort is geared to family satisfaction. The gentleman that checked me in was brilliant and incredibly accommodating. He even walked me to the restaurant to make sure I was comfortable.
13 October 2015
눉Customer service is not great - reception serve Kazakh and Russians before anyone else and they can be rude
눇fantastic place - great facilities and a one of a kind in Kazakhstan ill be going again
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