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Phoenicia Street, 11-1267 Beirut, Lebanon
26 April 2016
24 April 2016
눇such a friendly and helpful staff. great location.
26 April 2016
눉Unfortunately my stay in that hotel was below average. I didn't find what I had expected. When I arrived the guy on the reception desk was not friendly or welcoming. He didn't smile at my face. He didn't consider me being exhausted after a long trip and asked me to be seated till he finish check in process for three other guests because I arrived 3 hours earlier than the time agreed for the early check in. He would have me stayed in the lobby till the time agreed except that I offered to pay the extra fees for one more night to let me in. This was a very bad "first impression" to the place. The second one was the internet. I stayed 3 days complaining I couldn't connect to the wifi. Throughout these 3 days everybody I dealt with was trying to convince me that there's a problem with my phone although the message appeared said that there is an issue with the hotspot login page. In the third day the duty manager Mr Kassem took it seriously and made some international calls to get that problem solved. I am sure that an IT guy could have dealt with such an error easily if anybody informed him/her earlier.
눇The room was good, clean and comfortable and I liked the pool too.
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