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Raouche main road, facing the corniche, Beirut, Lebanon
August 14, 2016
눉Dear customer service team, I would like to tell you about my journey that i spent in such country as yours. I came to Lebanon on the 12 of August, for two days vacation and to discover this amazing country that everyone is talking about. I did my reservation online a day before on the internet, i booked a premium studio which is on the 16th or 17th floors only with ar-rawsheh rock view, since my flight arrives early on Friday, i wrote a note as well that i might arrive at 12 in the afternoon. And that's what happened, i arrived approximately at 12.15 PM and i met your receptionist Patty, who was acting in a weird way. She made me wait in the lounge without offering anything to drink for 1 hour and 15 mints, after this i personally went to her to check what happened and for what this delay, she clearly told me that "i changed your room into a suite which is a favor from me because i forced you to wait this time" i didn't say anything, i took the key and went to this suite, which i didn't like at all and even it's not a view over ar-rawshe rock. I went back to reception, and told her that i want the room which i reserved and paid money for. Again, i waited for half an hour more to take my room. Conclusion: From my experience in customer service, Patty needs a special training in how to deal with clients in order to give an excellent service for the people that are coming to Lebanon specially to your lovely hotel and paying money. She needs as well to work on her attitude, to respect the clients and the fact that she's a receptionist, not to give the illusion for clients that she's payed on there behalf for there rooms. She needs to keep in mind that she's representing the name of the hotel. Good luck for her and for her colleagues that she's giving them orders in front of clients in a rude way. regards, Wassim Lamari Departement retail Manager.
눇Nice View! only !!!
August 13, 2016
눇Staff was excellent especaially front desk "Ms.Marwa"
August 14, 2016
눉The noise from the street while I was in 11th floor , service from the hotel staff wasn't fair , mini bar (snacks ) it's not the same as they mention in the price list although they have kept single item in the basket while in the list they say there are two it's a way to charge you more , interenet service wasn't free in the room I paid 45 usd , lousy the view it's good but the noise from the front under construction workers was like they were in my room , you see the sewage pushed into the see as in my attached photo , they don't have lobby it's a coffee shop managed by them were it's three times expensive than five stars restuarant , they Locked my room at 12 pm in the check out date while they saw me carrying a heavy bags heading to my room to pack , while I checked in almost mid night , they look into how to charge you as much as they can , the telephone charges of you use the room priced Lowe but when u get the total amount it's unbelievable 79 use for local 10 minutes
눇The break fast was good but the wasn't managed well from setting area very small in size
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