Skip to main content
  1. Hotel reviews homepage
  2. St. Lucia hotel reviews
  3. Soufrière hotel reviews
  4. Reviews of The Downtown Hotel

Reviews of The Downtown Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Bridge Street, Soufrière, Saint Lucia

#27 of 28 hotels in Soufrière

Guests' Choice

Review Score

Based on 35 hotel reviews

6.7

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    7.3

  • Location

    9.0

  • Facilities

    6.4

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 15, 2024

    7.0
    Good Location. Unsensitive staff with guest necessities.
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 1 night

    We were travaling with our 6 feet kite bag full of kite gear. The hotel is located in the 4th floor of the building with no elevator, so imagine arriving tired from a 18hour trip and climb 4 floors with the kite bag. Besides that, the hotel was empty and we were not allowed to do late checkout for free. They asked 80USD for more 2 hours in the hotel.

    Me and my wife needed a place to stay 1 night before we take a sailboad from Soufriere. The place is very close to the main pier where the boats anchor and all you need is around the hotel. Restaurants, bars, supermarket, pharmacy. I had an issue with my board during the flight to Sta. Lucia and I could find all materials needed to fix my kite board neraby the hotel.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Functional affordable large room in the middle of town, with so-so facilities.
    • Leisure trip
    • Couple
    • Family Suite
    • Stayed 7 nights

    Up four flights of stairs, difficult to bring heavy luggage up when we checked in and back down when we checked out. No dedicated parking, and parking on the street can be challenging - there are always some spaces available, but the streets are narrow with sharp ditches so it's hard to park. Can get pretty noisy during the day and on weekend evenings. Hotel desk is theoretically staffed during the day, 9-5, but they're often gone for hours at a time, so can't depend on being able to get things you need if you're mostly out and only at the hotel for limited times during they day. No microwave, though there is an electric hot water kettle. Mini-fridge is small and very weak even when set to maximum - things take all day to get cool and never get fully cord. Sinks are small and very very shallow - you can't even fill a standard 16oz drink bottle because there's no space to fit the bottle's mouth under the faucet. Wi-fi is free but very bad, often drops out for a minute or two, and gets slow a lot of the time.

    Large room, lots of space. Family room has two bathrooms, with two showers. Very convenient location for shops and restaurants. Staff friendly and helpful. Nice view of the mountains, and balcony over the street. Air conditioners worked effectively. Note that there is no servicing of rooms during your stay - which we considered an advantage, but some people may not. If you need more of something, such as towels or soap, you go to the front desk and ask them for it.

    Stayed in February 2024

  • Reviewed: September 28, 2023

    6.0
    Convenient location for sightseeing.
    • Leisure trip
    • Solo traveler
    • Standard Room with City View
    • Stayed 1 night

    Convenient location for sightseeing. Facility was not bad, but I had a trouble since sometimes there was nobody in hotel reception.

    Stayed in August 2023

  • Reviewed: June 20, 2023

    8.0
    It did the trick.
    • Leisure trip
    • Solo traveler
    • Standard Room with City View
    • Stayed 1 night

    The hotel is a bit dated, but you've got what you pay for.

    Location was spot on, right in the city centre and close to the bus station. The beach is 5 minutes away. Lovely lady at the front desk. She upgraded me to a sea view room, without me even asking.

    Stayed in March 2023

  • Reviewed: May 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    This is my third time staying here we wanted to stay a extra night for jazz but my girlfriend declined she was very disappointed. The room was not clean the phone did not work there were no face towels we could not iron on the first night of our visit. The plug for the fridge is way under the bath mat does not help I had to put a shirt in front of the tub after my girlfriend slipped. This place has so much potential someone just needs to step up. Am a hoteliers so these things am saying to you is for your improvement. See you soon.

    Stayed in May 2023

  • Reviewed: March 24, 2023

    7.0
    Worth a stay for a night or 2
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Great view from the room overlooking the seafront, good for 1 night stay and to wander the interesting town

    Stayed in March 2023

  • Reviewed: March 2, 2023

    8.0
    Well priced urban budget hotel in central location of Soufriere. Pleasant staff.
    • Leisure trip
    • Solo traveler
    • Standard Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    There is no elevator,but it's only a matter of three floors. The hotel is well worn.Everything works but needs a refresher. It's not a place to hang out ,but a place to sleep ,and perhaps have breakfast in the room-and then get out and explore the most scenic part of the island. The area around the hotel is very poorly lighted at night so it's probably best to avoid walking around after 8p.m. or so . In the daytime the area is a fascinating one to meander through.Authentic Caribbean charm and people.

    I so liked it here that I extended my stay to 9 nights. It's a modest hotel,probably 3-star...but the room was very well cleaned,it has a refrigerator and cutlery,and most important-a powerful and whisper-quiet air conditioning unit on the unit's balcony. My room faced the sea .The view was spectacular.Room was quiet.Comfortable bed and pillows.Strong wifi signal. Plentiful hot water. Very amiable staff. Grocery store is 40 yards from the hotel. Petite Peak restaurant,overlooking the water,attracts patrons from far and wide.It's a 30-second walk from the hotel. With the thousands of dollars I saved staying here(compared to Anse Chastanet ,Ladera,Sugar Beach,Jade Mountain Hotels)I was able to hire a skipper of a small boat to meet me each morning at the pier(one minute walk from hotel) to take me to Sugar Beach,Anse Chastanet and Freedom Beaches each day-where I had delicious meals overlooking the sea at those hotels,snorkeled and swam .

    Stayed in March 2023

  • Reviewed: February 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 4 nights

    No shampoo, conditioner, lotion, hair dryer, beach towels, micowave. Booked a room with one large bed but got two small beds. Kept getting phone calls - people trying to reach the hotel or plaza somehow kept ending up in our room...

    Location in central Soufriere, spacious room and bacony with sea view. Very basic but fine when you know what to expect. Glad there was AC & a small fridge.

    Stayed in February 2023

  • Reviewed: January 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    There’s a lot of dodgy people around the hotel, everyone is trying to scam you.

    Staff were really nice and helpful; you can walk to many places from there. Rooms are big and clean, but don’t expect anything luxurious. Don’t pay extra for the sea view! city view is so much better you can see the church and the mountains and it’s spectacular.

    Stayed in January 2023

  • Reviewed: January 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 1 night

    Personne à la réception leur du check out No body in réception since the check out

    Vue sur la mer Sea view

    Stayed in January 2023

  • Reviewed: January 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    The ocean view room was spacious and mostly quiet with good beds and very good wifi. The lobby is old and in need of repair and there are very few staff members. But if you can find staff they were helpful .

    Stayed in January 2023

  • Reviewed: December 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    right in the centre of Soufriere so a good base to go anywhere. this is a no frills hotel and, as long as you come with that expectation, I’m sure you’ll enjoy it here. fyi - most places in Soufriere stop serving food by 5/6pm!

    Stayed in December 2022

  • Reviewed: March 13, 2024

    10
    We loved the location, close to the harbor, the main square, the restaurants.
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 2 nights

    It is never fun to need to put toilet paper in the waste basket, but that's necessary, right? I cannot remember, but I think there was no guide to TV channels, which is something my husband likes. Again, not very important.

    The location was perfect! The balcony gave us a great view of the harbor and the activity. The room was large, two beds--great! I think the TV worked well, but that was less important to us. The room was bright and light.

    Stayed in February 2024

  • Reviewed: January 8, 2024

    4.0
    A decent place to rest your head at nights. Pretty convenient, just don't expect A-class facilities.
    • Leisure trip
    • Group
    • Standard Room with City View
    • Stayed 4 nights

    There are a lot of stairs to go up before you can get to the hotel and even more to get to the room. It's not ideal for persons with knee problems. The Wi-Fi is spotty and not available in the rooms easily. The bathrooms need some work however.

    The hotel is located in a very ideal spot in the town of Soufriere. It is very convenient to get to different locations from here and the staff were really knowledgeable and helpful! Many convenience stores around also.

    Stayed in December 2023

  • Reviewed: January 7, 2024

    5.0
    I’d consider staying here again.
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Could have been cleaner but a very good value if you don’t mind 3 stars.

    Downtown waterfront location in Soufriere. Near restaurants bars and market and dingy dock. Walk up 4 flights with luggage. Fitted our needs perfectly. Room had fridge hot water pot good air conditioning and sea view (over tin roof tops). Bed was comfortable but sheets didn’t fit well. Room was shabby but comfortable. Staff was great and it was very safe.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    2.0
    I will not be staying there anymore.
    • Leisure trip
    • Family with young children
    • Standard Room with City View
    • Stayed 5 nights
    • Submitted from a mobile device

    There was no hot water in room after I came one day late. Security guard said that there was nothing he could do for me at mid-night. There is mold around shower head and faucet. The toilet is stained. The doors are hard to open…

    Location is excellent

    Stayed in December 2023

  • Reviewed: March 21, 2023

    8.0
    Great value for money! Amazing location
    • Leisure trip
    • Travelers with friends
    • Standard Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Slightly old building and facilities, might need some repairing. But overall good!

    Location is great, clean, big rooms, staff was very very friendly

    Stayed in March 2023

  • Reviewed: September 30, 2022

    5.0
    comfortable overall excellent location
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    no hot water and toilet broken, needs a refub

    location

    Stayed in September 2022

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: January 21, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: April 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 4, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room with City View
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: March 31, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: March 25, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: