Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
No 8 light house street fort GALLE, 80000 Bataduwa, Sri Lanka
15 August 2016
30 July 2016
눉The rooms are in an elderly couple's home. The photos don't match the rooms and neither do the prices. Our host was a grumpy old man who said that Booking.com never let him know we were coming. He clearly didn't check his email as we booked a day in advance. There was no apology and no attempt from their side to rectify the situation. The lady kept saying 'no! noo!' as I showed them the amount for two nights in the confirmation screen. We stayed one night in the more expensive room which was quite nice but the mattress was old and the shower had very low pressure. We weren't given a key to the main door so we had to ring their bell to get back in the house after going out to dinner. I broke a glass by accident and picked up the shards as best I could. Next morning the lady brought us coffee at 8am which must have been a hint. It was like having to stay with a relative who doesn't like you. The moment my girlfriend left the room he came in and started inspecting everything. I showed him the broken glass and apologised and he said 'no problem'. We were walking to our new guesthouse when none other than the old man got out of a tuk-tuk and started complaining about the broken glass. He was quite fired up. He said that he didn't hear me the first time. After a lot of talking I asked how much it would cost to replace and then he got on the phone to ask someone. It came to $2 which I gladly handed over to get away from there.
눇Nothing really comes to mind.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.