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Reviews of Cinnamon Citadel Kandy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Srimath Kuda Ratwatte Mawatha, 20000 Kandy, Sri Lanka

#86 of 206 hotels in Kandy

Guests' Choice

Review Score

Based on 264 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 8, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The price. The price. The price

    Food staff service comfortable. Some special details. Felt good

    Stayed in April 2024

  • Reviewed: March 8, 2024

    8.0
    Lovely setting and very welcoming comfortable hotel
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, liked it all

    Beautiful location! The pool overlooking the river was lovely. Lovely buffet dinner, lots of choice. Beds very comfy

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    A Very Pleasant Stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights

    There was really nothing to dislike.

    The room was spacious, well-appointed and very comfortable. Unfortunately, since we were at the basement level, the view from the room was not as great as we were led to believe, but, except for this, we were very pleased. The hotels reasonably close to the city center and we had no difficulty in reaching the main tourist attractions and the market. We had booked on a half-board basis and both the breakfast buffet as well as the dinner buffet had an extensive selection of local, Indian and Continental dishes. We would especially like to recommend Chef Rukshan, who prepared some excellent omelets for us at breakfast time.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    A very enjoyable short break in Kandy
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice location alongside the river. Good food. We would particularly commend Anuradhapura Bibile for welcoming us to the hotel and dealing with our requirements. Also Shanilka Hiruni, Hostess, and Nissanka, Restaurant Supervisor, for their particular attention to making our meals enjoyable.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The roof was leaking.

    The staff was responsive and courteous.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food and service

    Located on the river is pleasant

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location. Fantastic property. Very well maintained.

    Stayed in January 2024

  • Reviewed: December 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Weekday Offer - Superior Room with Upto 10% off Beverages, Early check-in at 11am & Late Check out at 2pm (Subject to Availability)
    • Stayed 1 night

    Was a beautiful stay. The hotel is beautifully situated on the river side, every morning looking out at the river was peaceful and serene. The breakfast had an abundance of choices! the room was spacious, clean and comfortable. The outdoor terrace was beautiful, we wished we have more time to enjoy the space. The decor was really good, the cultural vibe of the city meets modern design.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    8.0
    Excellent property. Excellent staff.
    • Leisure trip
    • Couple
    • Superior Garden Terrace
    • Stayed 2 nights

    Nothing at all.

    Excellent facilities. Staff was very attentive. "Anu" made a special effort to ask about our experience, and make sure our needs were met. We were very happy with the restaurant staff. The food was excellent.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    9.0
    Check-in procedures for guests and visitors are long and complicated
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hi price in coffy and resturant.

    Lovky friendly

    Stayed in September 2023

  • Reviewed: October 7, 2023

    9.0
    A comfortable stay and a friendly welcome
    • Leisure trip
    • Group
    • Superior Garden Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing really, it was great!

    The hotel is in a great location, slightly away from the hustle and bustle of central Kandy and by the river.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Beautiful hotel by the river
    • Leisure trip
    • Family with young children
    • Weekday Offer - Superior Room with Upto 10% off Beverages, Early check-in at 11am & Late Check out at 2pm (Subject to Availability)
    • Stayed 1 night

    The milkshake was horrible.

    Nice for our one night stay. Rooms and beds were comfortable and the pool overlooking the river was beautiful. The rooms have an old school charm and all the ameneties we required were available. Would stay again!

    Stayed in July 2023

  • Reviewed: September 23, 2023

    9.0
    Lovely one night stop by the river
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location about 2 miles to Kandy Centre so not super central

    Restaurant food and breakfasts buffet was excellent.

    Stayed in September 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location a little remote

    Great view, nice poll

    Stayed in August 2023

  • Reviewed: August 18, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights

    booked a king bed. Got a twin bed.

    Nice location and swimming pool.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Slow service And booking management by hotel

    Very good location, good food and clean rooms. Very green setup Early check in

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Good value stay in nice location
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights

    Rooms and bathrooms are spacious but could do with being modernised. Food in the restaurant wasn't particularly good, there was a limited choice and we didn't feel that the quality of the food was adequate which is a shame because the service was excellent. On the contrary, breakfast was great.

    The hotel location next to the river was great, not very convenient to get into the city centre but we weren't bothered by that, more interested in the calm and peaceful position of the hotel. The pool was really nice and the attendant was extremely attentive and helpful.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    it was great
    • Leisure trip
    • Family with young children
    • Weekday Offer - Superior Room with Upto 10% off Beverages, Early check-in at 11am & Late Check out at 2pm (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    our rooms were far from the center of the hotel

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    The location is very good, loved it
    • Business trip
    • Travelers with friends
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is very good.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    - Slightly long process for check in & out - housekeeping for one of the 3 rooms wasn’t very good

    The view on the river is amazing Friendly staff Clean rooms

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Great Stay in Kandy
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights

    Non

    Great Family hotel in Kandy

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    Very peaceful and staff were welcoming
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Buffet spread could have been more during lunch

    The location and the rooms

    Stayed in June 2023

  • Reviewed: July 20, 2023

    8.0
    Wonderful property just on the outskirts of Kandy!
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    There actually was nothing we did not like.

    The property is lovely and the location is stunning. We had 2 rooms with a view of the river. The breakfast buffet was excellent and all the staff were very good and attentive. It was our son’s 16th birthday and they arranged a wonderful surprise cake. The lobby area is a wonderful space where you can relax and play board games with a very good bar. We really enjoyed our stay here. Thank you to all the staff.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    7.0
    Okay for Kandy cinnamon
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is not that convenient. You will need to get a tuk tuk into Kandy city for other food options if you don’t want to eat at the hotel. I wondered about wheelchair access to some of the rooms as I didn’t see an elevator available for guests. It is somewhat dated inside the room and furniture

    The buffet breakfast included a great variety of options The setting was nice as the hotel was near the river. Rooms are comfortable and spacious.

    Stayed in July 2023

Showing 1 - 25

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