I can't fault it.

The room was large and very comfortable. Big selection at the buffet and lots of gluten free curry options. Everything you need in a hotel is here. I stayed in a room by myself and felt very safe.

Stayed in April 2024

The food was subpar, especially for the money. No water is included, neither is coffee (very weird to say we had paid for breakfast). They didn’t have any chilled water- only warm. Staff were less than helpful. I don’t think it was because they were rude, they just genuinely didn’t know how to solve problems. My booking came up that 2 people were staying in two separate rooms but I’d booked two double rooms for 4 people total. I told them I was happy to pay more to amend the booking (I honestly didn’t know if it was my error or theirs). They wanted to charge me an extra 88$ but the cost to add two people to the booking through booking.com was 17$ per person. I explained this and that I wouldn’t be paying more than what the website states. 1 hour later I was still in reception, with no hotel room. Eventually, I asked us to resolve the rest of the bill on check out because I needed to get a shower and food. The next day, none of them had communicated the issue. Classic case of the blind leading the blind. If you’re looking for a base between safaris, it’s fine. Not for longer than 1 night.

The hotel is lovely and does the job, the rooms are the nicest part of the hotel.

Stayed in April 2024

My only gripe is that even though the rooms are clean , it is starting to show its age and would need a bit of refurbishment.

This is a lovely hotel to stay at Udawalawe, it was perfect for the purpose of our trip, which was Safari at the Udawalawe national park. The staff are extremely friendly and are very accommodating. The food was lovely and leave you wanting more, glad that it was buffet!

Stayed in January 2024

if you look in details,there is a lot of hygiene mesure not respected…but in global it is good and the staff not knowing how to speak english when you are in a big and touristic hotel.

really confortable, food is ok, staff is ok ,everything is ok so that you pass a good night but that is it ! it is good for une night though!

Stayed in January 2024

Spa closed and no other activities held in this hotel

Nice rooms and breakfast

Stayed in January 2024

Staff absolutely brilliant Breakfast selection good Room was amazing, upgraded on check in. Pool was fantastic for our family and the location was ideal, right next to the Elephant Transit Home and Udawalawe National Park.

Stayed in December 2023

Food was terrible.

Beautiful setting. Amazing pool.

Stayed in July 2022

Breakfast is poor, maybe because we went at 9.30. Buffet dinner is good but expensive (a la carte works cheaper). Place feels a bit "soviet" (lots of staff only doing the minimum, oppressive reception area). No pool bar. Needs money spending on it - neglected since first opened

Big room, good location.

Stayed in February 2022

Everywhere was a bit dark.

Lovely big rooms. Balcony to which monkeys paid visits. Surprise every night when a towelling animal would appear on the bed. Excellent room service from 2 young staff who took great pride in their work and were always available and helpful - as well as taking the time to decorate the bed. Manager and front desk staff were very helpful when we had an issue with our dates. They sorted everything for us. Went on a safari organised by the hotel. Very efficient. Swimming pool and grounds lovely and very relaxing.

Stayed in December 2021

Nothing to comment

Average

Stayed in November 2021

Perfect location for a safari in Udawalawe. The room were exceptional, the staff was really friendly. We had a great time

Stayed in February 2024

- Buffet breakfast & dinner were over priced for what you got especially breakfast - bathroom needs updating and maintenance as there was mould on our bathroom ceiling and it just looked dirty because it was dated - lights not working on balcony - flies in dinning area which was annoying while trying to eat - dining area open so you couldn’t escape the heat. It would be good to have a AC dining area option for guests

- location - friendly staff - big room and got upgraded - hotel grounds looked really nice

Stayed in March 2024

All good

Nice hotel, rooms r clean. 10 minutes drive to safari. Recommended!

Stayed in February 2024

Bathroom was poor - little water pressure and hot water. Staff are very pushy for tips. More pronounced than at any other hotel I've stayed at. We booked the safari through the hotel. This is more expensive than booking locally (and there are tons of options to do so at short notice). We expected a reliably and quality service for paying more. However we had a "quide" introduced himself at the ticket office at he jumped onto our jeep. We assumed he was part of the package, as he did not say otherwise. However, after we got going, he mentioned that we must pay him at the end. He would not leave and was very annoying, and genuinely bad as a guide. As was apparent from other jeeps, you dont need an extra guide - this is the role of the driver. Nevertheless, the driver of the jeep did nothing to intervene. It was a scam. The hotel expressed concern but did nothing to help, nothing to compensate us the for the fee demanded by the "guide". I'm sharing the experience so others can be warned - the jeep driver is tour guide and all you need. Say no if any other guide tries to join you.

The location was good, quiet.

Stayed in December 2023

Service is very disappointing as we had to ask several time for a bottle of water We ordered room service and the dishes were not exactly those ordered Wifi does not really work Breakfast buffet is clearly disappointing and not yummy Clearly overpriced for the service we got as we did 3 star hotels that were far better

Good location as it’s near the park for the safari

Stayed in December 2023

Food was not great. Which is a shame as Sri Lankan food is fantastic.

Fantastic resort. We were upgraded to a grand suit on arrival. Massive rooms and very comfortable. Set near the national park. Really nice staff on reception. Pool was great and the lifeguard is the nicest man.

Stayed in September 2023

Nothing at all

On the border of the jungle one finds this exceptional hotel. The manager and staff are very welcoming. The breakfast and pool staff are also very friendly and helpful. We unexpectedly got an upgrade to one of the best suites in the hotel. The rooms are nicely decorated, impeccably clean and spacious. This suite had a bedroom, a living room besides access to a balcony and a large patio area on its roof. The choice at breakfast is very vast. A excellent hotel to stay to do a safari or visit the nearby junior elephant transit centre. Certainly hotel to return to.

Stayed in August 2023

The internet was a bit of an issue as the wifi kept dropping.

Everything as this was the 2nd time we stay here, would definitely recommend it

Stayed in August 2023

Hotel itself is pretty basic and pool area is not ideal. Quite Dated.

Good stop off hotel to do a safari. One night stay would be plenty.

Stayed in February 2023

The stuff was really extremly friendly and helpful. The helped me with useful Information. I also really enjoyed the Swimmingpool and the Gym. The food in the restaurant was quite good.

Stayed in July 2022

Not a 4 star hotel and definitely overpriced. Food was average and desserts were terrible.

Great location near the national park. Clean and spacious rooms.

Stayed in April 2022

Nothing!

The ultimate luxury hotel with incredible service, incredible food and facilities. Rooms and bathroom were to an incredibly high standard and the staff were very friendly and accommodating. it’s also just outside the National park (organise a safari with the hotel!) and the drive into the park from the hotel is also breathtaking.

Stayed in April 2022

Quality of the room TV channel

friendly staff, yummy food and the cleanliness

Stayed in February 2022

There are no comments available for this review

Stayed in April 2024