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71 Galle Rd, 81750 Mirissa, Sri Lanka
29 January 2016
18 January 2016
눉This should have been a wonderful, relaxing few days but was spoilt by Workmen all over the hotel. They were very noisy and disruptive ruining what should have been paradise. Road noise is very loud. Doesn't bother me but some people may struggle to sleep through it. There was also a Lack of exclusivity and privacy. Only 6 rooms so should be fairly exclusive but they allowed some large random tour group in the seating area for seemingly no reason , they were not guests. Random toursists came from hotel having mini photo shoot on beach. They were not guests either but were allowed to access beach from hotel. All in all there were so many non guests, hotel staff and workmen milling around it did not feel private or relaxing at all and I felt uncomfortable. Confusion over whether you can or cannot swim in sea. Some staff Say you can, others that you cannot. Manager not there when leaving to speak to driver and make arrangements for us re what to stop at on way as promised. Women who checked us out at end did not speak English. This is a Great setting and should be a fantastic hotel, but our stay was ruined by poor service and workmen disruption. It's not a cheap hotel and this was a treat on our holiday but did not feel like it. Staff need to remember this. And why would you have workmen at the hotel in peak season??
눇Felt like paradise when we arrived. Beautiful location right on a very quiet beach. Lovely sunbeds and great restaurant. Good size rooms, good layout and lovely large pool.
18 January 2016
눉The insulting and embarrassing way we were treated by the manager! Refurbishment works being carried out around us. We weren't given what we ordered from the menu, repeatedly.
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