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no:558/B,D.S.Senanayaka mw,2nd stage, anuadhapura,srilanka, 50000 Anuradhapura, Sri Lanka
May 15, 2016
April 26, 2016
눇The room was spacious and clean, and the hotel is in a lovely garden setting. Everything works. The bed is comfortable. The manager and his wife are very helpful. Breakfast was a satisfactory meal that varied each day. Currently the hotel is budget priced because there are several finishing touches required. The new owners are in the process of addressing these issues and it will be a lovely hotel when the renovations are finished. It is not in walking distance to anywhere so you need a driver or a tuk tuk to take you to restaurants, shops and sight seeing.
April 24, 2016
눉staff was rude. website stated 'booking includes breakfast. But when we got there she said they only provide a sandwich and a glass of fruit juice to 'foreigners'. As we were not 'foreigners' she said we may not like to have that breakfast and she'll take off the service fee in lieu of breakfast. the service was only 10% which came to $10-13 for 4 rooms. However, their website states breakfast is $7 pp. if that was the case reduction should be $7 x 8 = $56 (such a rip-off to advertise one thing and not provide the service after booking the place). I was also wondering why foreigners would come to Sri Lanka and eat a sandwich and drink a fruit juice? The people who maintain the place and provide food didn't look appealing at all (didn't look clean and the kid was touching bed linen with dirty hands). Service was poor, dead geckos and cockroaches were in the bed drawers, bed linen was poor quality, rooms don't look like what's in the website. There are no facilities in the room as stated in the website. When asked about room facilities listed in the website, staff got very defensive and rude and kept on saying 'foreigners are happy here etc'. If the accommodation is specifically for 'foreigners' and the owners/staff only want to see 'white skin foreigners' it should be specifically mentioned in the website so that people like us (even though we are foreigners ourselves but not white skin) will not even bother going to places like this. Rooms didnt have a ceiling and it was scorching hot inside the room however, after the AC was on it took an hour or so to cool down. we have taken pictures of the place and if you need to see the real place please let me know and I will forward them. The staff (specifically the woman who dealt with us) was very argumentative and didn't even bother that we are her customers.
눇there was enough hot water and the AC was ok.
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