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No 31, Saranankara Mawatha,, 20000 Kandy, Sri Lanka
18 March 2016
눉Due to a delayed flight we arrived at 9am of our second booked day. I notified the hotel in advance, who said that would be fine. When we arrived the lady on reception confirmed that we'd been charged for the first night (fair, as per their policy) but went on to say that 'usual check in' was 2pm and our room 'might not be ready yet' - even though it was paid for and they knew our arrival time. It was quickly resolved but not a good first customer service experience. Everything was fine after that.
눇Great rooftop pool and bar overlooking Kandy. Stylish decor. Kandy is a 10-15 minute walk away or 5mins in a tuktuk. Also had a good gym which was unexpected. Good wifi and we were able to use the facilities after we checked out.
17 March 2016
눉No Vallet parking
14 March 2016
눇The staff at the Ozo was very friendly and helpful. The Ozo was very clean and all the facilities were exceptionally well kept. The view from my room over the lake and the hills was excellent - and I loved having a balcony to sit out on in the morning and evening! Breakfast and dinner buffets were both exceptional and good value for money! Though small, loved the rooftop "splash" pool!
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