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Galle Road, Athuruwella, Induruwa, 80510 Bentota, Sri Lanka
28 April 2016
눉As we changed from 2 people in a room to 1 person, the room price should be lower. I wrote email before we get there to confirm they could change the price and they promised to do that after we arrive. When we were at the hotel, the manager talked to us several times saying that he is doing that, but when we leave the hotel, it is still not done. So he promised that we first pay the higher price and he will refund us later. Several days pasted, no refund. When I raised this issue to booking.com, they told me the hotel said they will not refund us.
22 April 2016
눉The location, if all you want is the beach then its great but you need to take a tuk tuk to get to any of the local restaurants. There are not many attractions in this area to speak of. The room: The mosquito net was full of dust (from the fan above) and definitly in need of a clean. Otherwise well presented and clean. The food: The breakfasts were pretty good, and varied daily. The snack menu and evening menu was just ok. I ate out most nights. The staff: Whilst overall they were friendly and willing to help. Many had a poor understanding of English which made it very difficult to place food/drink orders etc. Suggestion: Staff need to learn their own menu and be able to describe each dish. Service: Outside of breakfast time, there was very little service. I was never asked during my entire stay (when at the poolside/beachside or in the reception/lounge area) if i would like a drink or food. I always had to approach the bar. Not what you would expect from a ?resort! The wifi: Very poor, unreliable. I bought a local sim card. Unfortunately my overall experience was ruined by the Manager who asked me on several occassions to join him for dinner. The first time was within 30 minutes of my arrival at this hotel and then at different times throughout my stay. I thought this was very weird and inappropriate and I found myself sneaking around the hotel trying to avoid him. As a single female traveller i was very uncomfortable with him asking me to dinner and i therefore did not have the relaxing stay i had hoped for. I couldnt wait to leave in the end. :(
눇The hotel is relatively new and well presented. My room was cleaned well daily and was comfortable. Fridges were installed during my stay. The pool was refreshing. The beach was beautiful and great for early morning/late afternoon walks and too watch the sunset. The sea water was safe to swim in. Overall the staff were friendly and trying hard to please. The spa did amazing massage!
24 April 2016
눉Booked this expecting the amazing service we had read about in previous reviews and were slightly disappointed in the lack of friendliness from staff.
눇Lovely location on beautiful undeveloped beach. Rooms were good with nice balcony.
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