wifi speed could be better , waiting time at the reception for check in or checkout, parking solutions

the location, the comfort, the food at the restaurant and of course the professionalism, of the staff

Stayed in April 2024

A lot attention to details! I have ask special room ant they have prepare it! Amazing! Thank you!

Stayed in March 2024

all bout!

Stayed in March 2024

for these money, i would expect better service. just comparing this one with another kempinski in dubai, hospitality service in dubai is another level

top location, overlooking main square

Stayed in March 2024

I liked everything

Staff is super friendly, beds are amazing, location is perfect and breakfast is delicious

Stayed in March 2024

A beautiful weekend with my partner, the hotel even arranged snow for the Christmas market! ;-)

Stayed in December 2023

In parking no space..

Jurgita from SPA was excelent❤️

Stayed in January 2024

Had 3 wonderful days/nights at this gem of a hotel right in the center of Vilnius. Staff where friendly and helpful, the room had every convinience including a spacious tub, water was hot and with a good pressure. The view to the Cathedralsquare across the street was beautiful, lit with lights and snow covering the chritsmastree, the tower and the Cathedral. And last but not least, the breakfast was delicious and so varied - really enjoyed the different styles of the porched eggs, the crepes and the waffels; also the bar had skilled staff who did a great job on the coctails at night. My warmest recommendations on this place 🌟🌟🌟🌟🌟

Stayed in December 2023

Everything was perfect, as always.

Stayed in January 2024

* The restaurant was extremely expensive for such tasteless food. In comparison with the myriad of other restaurants in Vilnius this came last on our list for taste and value for money. * The soap in the rooms is extremely bad. It does not really clean anything and it’s impossible to get it off your hands as it’s more like cream than soap. A simple cleaning soap would be better than trying to have 10in1 which defeats the purpose of a soap, which is to clean.

Great location. Enjoyable spa area, nice staff.

Stayed in November 2023

Nothing

The bar area, swimming pool and spa

Stayed in January 2024

Cold water in the pool. Waiting staff at breakfast very committed to taking orders, however I would like to see more sensitivity on the part of the waiters to clear empty dishes from the table more quickly. It was noticeable to me, as to other guests, that such dishes lingered for quite a long time, making it impossible to eat comfortably.

An atmospheric place with a very good location, beautiful Christmas decorations with attention to detail and very tasty breakfasts.

Stayed in January 2024

Pool area: "sun lounger" is under the air conditioner, after sauna you cant laydown there because cold air blowing to your wet head

Stayed in December 2023

Nothing

The environment is spectacular. Greta view of the city centre. Breakfast was too tied. Room was elegant. Everything about the stay spoke luxury. Spa facility was beautiful, so clean.

Stayed in December 2023

Sauna should be repaired. Breakfast is not a 5 star hotel breakfast.

Best location in Vilnius. Over welcome front desk.

Stayed in December 2023

Personal welcome back card was really appreciated. Thank you very much!!! This hotel is so well managed. Top class.. if you stay once .never look else....

Stayed in November 2023

The room was beautiful and clean, facilities were charming, the meals were diversed and tasty. And the staff was helpful and kind

Stayed in September 2023

Restaurant menu and food excellent. Far too long wait for main courses after starter. Needs a person managing and overseeing the restaurant team.

Breakfast, room service

Stayed in October 2023

Mattress were too soft. The staff added a wood board and it was ok but not great.

Great location. Good breakfast

Stayed in September 2023

The First room option: A shower, A full 1/3 of the room was an uninhabitale slanted ceiling, a bed, lamp and chair on the 5th floor, the woman who walked me to my room who looked me up and down and asked what I was doing in Vilnius; daily asked to move table for some reason or another. It was ridiculous during breakfast; everyone talked about how great the truffles in the room were...my entry to the property was incredibly underwhelming. I actually asked for a refund and offered to make reservations on the spot. I woman with long blonde hair that escorted me to my room was polite, but condescending. I really hope not to ever meet her again. That ONE experience was my very first and had a huge impact on my stay --that and no warning of the booming music on Saturday night caused me to cancel 3 client meetings, the cancellations literally cost me money. So literally losing money, due to a hotel-based noise issue in a different area in the hotel actually made the stay more expensive and less productive. I was given the option to transfer to a different room at 10pm and my preordered room service was taken to that room.

The Bed, breakfast, speaker/TV in the bathroom, the soap and coffee. They staff person who helped me relocate work belongs to 3rd room was very polite.

Stayed in October 2023

It is a little dated in places, and the gym could be bigger.

The location is excellent, facilities and property are good for a building of this age, but it is the staff service which makes it exceptional.

Stayed in October 2023

gloomy face Receptionists

Best Breakfast !

Stayed in August 2023

This is overall a very good hotel with an excellent location. The swimming pool area is nice. Staff all speak English and are courteous. There were a few things that they could probably improve on: The beds are too soft, there are no AC controls in the room, we were not told at check-in about breakfast times or wifi codes so we had to ask later in the day. There is no concierge so you have to go to reception every time you have a question, and there's no information in the room about hotel policies/pool or spa opening times etc.

Stayed in August 2023

Amazing location, we loved the deco!!

Stayed in August 2023