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Marijas Iela 5, Rīga, LV-1050, Latvia
15 August 2016
13 August 2016
눉There were two main problems. The first was room maintenance. The toilet lid was loose when I arrived, posing some risk because it slid sideways when you sat, got up or simply moved. In the morning, just after breakfast, I went to the reception and asked for maintenance. When I came back in the afternoon I found the same situation, so I went down again to the reception and asked one more time for maintenance; this time I brought with me a copy of the “15 minutes” pledge that the hotel was supposed to fix any problems in 15 minutes, otherwise the service would not be charged. The receptionist made a call and told me that the maintenance area was already aware of the problem and would come to the room directly. I waited for 30 minutes and no one showed up, then left for dinner and – guess what – the problem had not been solved. An additional hint that maintenance is not ok is that I found two loose pieces on the soap support by the shower. I could not identify one of them, but the other was a semi-transparent piece of plastic that helps to align the shower box door; there should be four of them but only three were in place. The second problem was much worse: breakfast. My payment to the hotel had breakfast included, so the hotel was given advance notice that I would eat. Breakfast was from 6:30 to 10:00, and I arrived at the breakfast room around 9:00. What I found was hard to describe, but I’ll try. There was a table for juices with some glasses and a single jar with very little apple juice (less than the equivalent of two glasses). Two of the three cereal dispensers were empty. In the bread baskets there were still a few slices left, but the jam and honey pots were empty. There were a few sausages – one plate had a single sausage! No cheese, no ham. After eating a very meager meal I came back to the buffet.
14 August 2016
눉Premises where breakfast are served should undergo a big rethink in terms of organization. It's such a busy and small canteen-like place that I didn't really enjoy my mornings there. Otherwise my breakfasts were tasty, especially the pancakes ;)
눇New, clean and quiet despite being located on the busy street. Great location - city centre, main market, parks, train & bus stations within walking distance.
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