The service by reception,one of the person was quite rude!It took them 3 days to facilitate service I reqested

Breakfast service was good,but it was same food eveyday

Stayed in March 2024

The conditions of the room / the breakfast

I liked how nice the staff were

Stayed in March 2024

The hotel is ready for an overhaul

The position

Stayed in March 2024

old installations.

location is good.

Stayed in March 2024

The hotel is neglected and unmaintained. The coffee was terrible. The breakfast was insignificant and pitiful - there were only croissants with chocolate.

The location of the hotel is the best in Marrakech.

Stayed in January 2024

Take card

Was really shocked they did not take card in the eating and drinking areas - it was cash only and no receipts were given

Stayed in February 2024

the location is probably the only positive thing about this hotel. The service is not very friendly, the room needs to be refreshed, yellow water from the tap We had to leave early in the morning, and our inquiry about an early breakfast was ignored with no answer

Stayed in December 2023

The whole hotel, apart from pool area, is very tired and in need of a re-fit

Great location. Great pool area. Breakfast was ok, the best thing was the pancakes - freshly made by a lovely lady.

Stayed in February 2024

The rooms were basic

The facility was nice and we felt very safe

Stayed in January 2024

The breakfast

The pool area was great

Stayed in February 2024

The 4 starts is over rated, the place was completely outdated. The first room we were given had a sagging bed, the plumbing was not in good condition and kept making a clicking noise, the sink kept overflowing and the water pressure in the shower was not great. Breakfast had a very poor selection of food. But there were fresh Moroccan pancakes being made by a lovely lady.

The location was great, nearby a taxi station and approximately a 10 minute walk to the markets. Also free parking, in a secure area. Most of the staff were very lovely and hospitable.

Stayed in January 2024

The breakfast was good but as we were here for 5 days it was boring as there was no variety at breakfast. The pool snacks were not very good either. I didn't find the reception staff very friendly

The pool was great but cold as expected in January. The service at the hotel pool and the cleanliness of the room was fantastic. Our room was very spacious and comfortable and had nice pillows which was a first on our Morocco trip. The waiters and breakfast room staff were very nice.

Stayed in January 2024

The furniture was old and bathrooms need to be up graded.

Location was great and the hotel was spacious with lush green lawns and swimming pool.

Stayed in January 2024

It’s not even 3 star let alone its 4 star advertisement. Old decor and interiors that are few decades ago. Very limited and repetitive breakfast options. Different receptionists quoted different city tax prices for our stay. Tours arranged by the hotel are pricier than what’s available online.

Only few good things are the location right close to the Medina, and the staff who are helpful

Stayed in December 2023

All night was a noise of an Engine in the outside garden it didnt help to sleep at all, also no amenities ( not even a small bottle of water ) for the price paid

Stayed in December 2023

Firstly this is not a 4 star hotel at all! Id say it’s 2/3 stars at most. First night we arrived at the property we were told we had not paid even though I had selected the pay now option on booking.com (no payment came out so it was okay even though highly annoying) I was told to pay in cash which was highly inconvenient! Few things that me and my wife did not like: Firstly the bed felt as though it had a dip in the middle of it which you would just sink into when sleeping. You don’t get an iron in your room so can’t iron clothes unless you pay for them to do it, even then this took over an hour on one of the days. For a hotel to be 4 stars you would think the room would have a fridge in it to store water bottles however they did not. You are not allowed to bring any snacks or drinks in to the hotel unless bought from the bar at the hotel! The ATM outside the hotel will charge you 10% markup & also has a worst exchange rate than an airport, didn’t even know that was possible! The breakfast is very very mid and to say it is a “buffet” you don’t have much of an option, also closes at 10am which we ended up missing on two occasions. Taxis that are waiting outside the hotel will scam you! when I ordered a taxi from Careem app, as soon as me and my wife entered the taxi other local taxi drivers surrounded the taxi driver and bullied him to the point he told us to get out! Absolutely traumatising for my wife, I understand the hotel can’t control taxi drivers trying to scam tourists however for them to be outside the hotel just constantly cat calling you really does not make me want to ever book there again solely based on that. Last thing I want to mention and is certainly why I will never be booking here again is when sleeping with my wife someone from the hotel knocked on our door at a round 7am just once and then decided to open the door, soon as they heard me get up from bed they quickly shut the door! Imagine my wife was alone!

Nice pool, staff were accommodating & friendly! Hotel location was REALLY GOOD! Can’t stress that enough apart from scamming taxi drivers waiting outside the hotel to rip off any tourist!

Stayed in December 2023

The property feels unloved. For the price charged per night the standard of the bedrooms and the food should be higher. There used to be a faithful and welcoming staff but they all seem to have disappeared since I was there 3 years ago. No more live music in the bar and generally an atmosphere of nobody caring very much. It needs a makeover desperately but once loved a little again, could be the charming place it once used to be.

I was a frequent visitor at the lovely little chems hotel for many years and the lovely pool and garden remain the same .

Stayed in November 2023

The attitude of the duty manager at the time of check out.

Location

Stayed in November 2023

Very Tired interior. Simple breakfast.

Pool and garden plus shaded private parking 15 mins walk from centre. Comfy bed.

Stayed in November 2023

Room are average not the standard shown on photos. Reception guy requesting Cash and wouldn't take card payment (first I experienced) - trying to make easy cash money from customers. No cup or glass in room to pour water to drink and original Had soap provide in room really crap.

I would not consider the Hotel to be 4* maybe 3* ish... The bed room was pretty average (more of Travel lodge type). Expected Hotel to be little more better (to comparison, I would say Holiday Inn Express or even Travel Lodge is better Hotels). Check in was terrible as the guy on counter did not accept Credit Card and requested Card Payment. The amount worked out to be more then booking.com price in cash (about 650 Dirham). The next day we saw lady receptionist who was happy to take Card or Cash payment. The machine outside the Hotel (on premises) - be careful as cash withdraw has 10% mark up, you be better of converting money prior or at Bank ATM, alternatively pay in advance. Also note there is no Iron so either carry a small portable iron or pay for ironing service. Note: It says the hotel provides Toiletries but the only thing is little soap kind of dispenser on top of the tap in Bath and shower head is rested below your knee height (not at shoulder level) like normal. House keeping was good and they did our rooms once we left. Nice Pool, but unfortunately we didn't get to use it on short trip. Did not have breakfast as not made it time in two days. Booking.Com has the Hotel to have "Large" double bed, in fact the rooms come with two singles joined together.

Stayed in November 2023

No comment

Swimming pool and localisation

Stayed in October 2023

Good Location and Clean

Stayed in September 2023

Rooms are cleaned in the afternoon, which is really not convenient as people tend to nap. Snacks were pricy, in my opinion, got a virgin mojito for the price of a alcoholic one... not ideal!

it was a good hotel though accessing it was a nightmare because of road works everywhere around the hotel. the hotel was OK, was expecting better from a 4 star. very central, no taxi needed to go to most places. Staff were good and so were the rooms. The continental breakfast was good, though the coffee machines were mediocre.

Stayed in August 2023

Breakfast was very poor, little variety. always the same fruit, watermelon. No water available, in a dispenser or jug, incomprehensible. Access to the hotel is dark and dirty. No minibar in the room.

The location of the hotel is good, close to the medina and the new zone. The garden and the pool were the best part of the stay, as it was very hot and we were able to cool off.

Stayed in June 2023