Service a little slow but everything else made up For this

Staff very friendly especially entertainment team. Aymane made our stay memorable he was extremely polite and provided us with information about Morocco things to do etc!

Stayed in April 2024

Allergic to cats hair. Saw a couple of cats. I understand they are everywhere and lovely

Stayed in March 2024

N/a

Enjoyed our time at Iberostar. Staff take an interest in their guests and look after them. There is a gym, and two pools, one of which is adults only. There are lots of outdoor activities to do too. The food is great, lots of different options and constantly replenished, you have mixture of local and traditional western food. Rooms were very comfortable and we're cleaned every day. We also organised a hot air balloon and taxi to the airport with the hotel and all went smoothly.

Stayed in February 2024

Amazing customer service and timely assistance.

Stayed in April 2024

Bus into Marrakech was often full meaning we needed to get a taxi. Would have liked the gym to open earlier than 9am

Staff were great. Food was very good.

Stayed in March 2024

The beds are a little hard for my liking, but still very clean.

Beautiful grounds. The food options were amazing. Great entertainment team. The pools were heated.

Stayed in March 2024

Wear and tear - tiles loose in pools, kids club toys old, basketball court falling apart

Kids pool, grounds fantastic

Stayed in March 2024

Bathrooms need updating

Can't fault the hotel and it's grounds

Stayed in March 2024

The size of, location of the rooms, pool! It’s great!

Clean , not too big, several pools, it was perfect!

Stayed in February 2024

App was hopeless Could have used a map of the site eg it wasn’t obvious where the activity pool was But the sport and entertainment was superb

Every aspect of the hotel was wonderful

Stayed in March 2024

noisy - difficult to sleep given the night and early morning noise good - good but not much variations day after day

sport facilities, friendly staff

Stayed in March 2024

Why did I not give 5 stars? Well.. on the 2nd day housekeeping threw my retainers away mistaking it for trash and the hotel did not locate them or take any responsibility with their part to play. One of the receptionists was making it particularly difficult to solve the problem and I feel as though I was being told what I wanted to hear and the blame was put on me for ‘losing it’. The food is good, there is a lot of options. I would say if you are a picky eater especially with a British pallet you might find it difficult to find food you like (there was pizza and occasionally chicken nuggets and chips) . With that being said the food is pretty bland. There are condiments to improve this but at times the food lacked even basic salt and pepper. As I was all inclusive I got to experience the unlimited drinks. I would say the juices are nice but any mixed cocktails/ mock-tails aren’t amazing. Their drinks are made from syrup and alcohol and not individual ingredients. So a pina colada would have the alcohol, if you prefer it, and then a syrupy type of liquid poured on top. So ther is no separate coconut milk, pineapple juice etc it is all one liquid so the drinks aren’t too amazing. The entertainment was good I used te trapeze and watched a show and all of the workers were talented and had high energy. I would say unit is better to travel to Morocco in April/may time as in the shade it was cold in March and at night the temperature drops.

Best hotel I have stayed at despite things now being perfect. For starters, everything looks just like the pictures do. The staff are warm, helpful and hospitable and the entertainment workers for children are very enthusiastic. The amenities are very good, TV has YouTube, Netflix, amazon prime Disney plus etc.

Stayed in March 2024

The spa wasn't great. We tried 3 different procedures, and we were overall disappointed. The male staff at reception was condescending to us on arrival due to our card initially getting declined, once he found out that it was on his machine end and not the card, he apologized, but that wasn't a great welcoming experience. We requested laundry on our last day and had to call 4 times for it to be picked up.

The complex was great, nice pool, amazing food, comfortable rooms. On arrival at 22:30 they still had dinner saved for us which was lovely. There is a shuffle bus to the center and exhange options are the hotel, super useful.

Stayed in February 2024

Spa needs toiletries and hair dryers

The gardens were beautiful Staff amazing Food best all inclusive I’ve ever had

Stayed in February 2024

Nothing to dislike at all.

Although the rooms are a little tired they are spotlessly clean. The staff are very friendly and hard working. We never had to queue for a drink at the bar.

Stayed in February 2024

I’m not a fan of cats and there were a few on the property

Lots of activities to do during the day

Stayed in February 2024

The eject notice hanging outside my door to remind me that i should leave before 11am

Ppl are friendly.

Stayed in February 2024

Nice and hospitable staff

Stayed in January 2024

The food was amazing, the variety for vegetarians was never ending. The rooms were huge, the staff were so friendly and helpful. The grounds were kept immaculate all day long. 0 complains would 100% come back.

Stayed in February 2024

This hotel is out away from the city so there are no local shops etc accessible outside the hotel !

Lovely large setting .plenty of activities going on if you wanted them ,with the enthusiastic entertainment team

Stayed in January 2024

Nothing it was perfect....

This place is so lovely ...staff ..location... 10/10... we were lucky with the weather and enjoyed a few sunny days in the winter... perfect

Stayed in February 2024

Price IS higher than average Small rooms

Food, space Animation Staff IS very friendly

Stayed in January 2024

All was very good

Very clean, staff very helpful.

Stayed in January 2024

Old facilities and had a slightly dated feel to it & the

Was quiet and lots of space.

Stayed in January 2024