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Rond-Point Hassan II, 20000 Casablanca, Morocco
August 15, 2016
August 10, 2016
눉The Hotel made a mistake and charged me twice for the stay. They debited my credit card at the check in as pre autorisation and took cash payment as well when checking out but never canceled payment on credit card. It wasn't easy to get the money back!!! Had to send few emails to get respond. Very unprofessional. In fact Im still waiting for my money as it might take up to month!!! Prices in the bar and restaurant were way too expensive. If you walk just around the corner you can get fresh juices for 10-15 dirhams not 60! and nice dinner for 100 dirhams not 300! Alcohol was over priced as well... Only 2 tea bags and 2 coffees in the room a day - its a cheap stuff and for 5 star hotel it would be no harm to add an extra tea bag or coffee...
눇Room was spacious and clean. Bathroom was lovely. Nice size and comfortable bed. Good air condition unit. Beautiful view from the window ( 11th floor ). Nice swimminpool and bar at the top of the building. Good location. Casablanca isn't dream holiday spot so this hotel really made our trip.
August 11, 2016
눉Payment not refunded
눇Well i checked out last month the pre authorisation payment hold was taken out even when they said it's been refunded.sent emails to the hotels said it will take 3 days to 3 weeks for the hold to be put back,been over 3 weeks now sent them emails no response.be careful when paying pre authorisation payment on credit card when checking in.bathrooms were shower water was to cold.
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