Food was very repetitive every day It was some times cold The all inclusive is a con .. only allowed limited local drinks … check before you buy ! We have traveled all over world and this is the worst . The bed was very comfortable, limited coffee and milk in room , but there was a conference centre , which hosted parties until 1.15am on two occasions in our 6 days . The hotel never explained at booking . The base from the speakers just was un acceptable.. I complained at the time by phone , and next day , it fell on deaf ears .obviously the hotel was making a lot of money from it. The meat /fish /barbecue, pizza was outside , there was flies all over the food and meat , I did end up with dodgy stomach on last day ..

Friendly and clean nice gardens Staff nice

Stayed in April 2024

In a whole week, they didn't manage to fix the hot water of the shower in neither of the 3 rooms. For a whole week, we were either showeiring with cold water or etremely hot wat in a very low pressure. It seemed like the staff didn't understand the functioning of their systems

The property was very beautiful. Most of the staff were very attentive, and breakfast was very good. The rooms were always very clean.

Stayed in January 2024

fitness room mainely

Very nice stay however some improvement has to be acted in restaurant and fitness room

Stayed in March 2024

I personally found 7:30 dinner start quite late, teabags but no milk provided in our room which was inconvenient (we could have asked though), did not realise we had to pay extra to have a glass of wine with our meal despite being on half board but that was fine, it was reasonably priced (and good quality). It was quite a scramble to get 'msemen' (delicious Moroccan pancakes) at breakfast each day, they would immediately get finished and you'd have to wait a while for new ones to be made (and only take one because of course there were others waiting). Trivial maybe but the msemen is one of my highlights of a visit to Morocco :) Otherwise breakfast was plentiful with lots of other delicious baked goods and cooked food / fruit / yoghurt etc. No coffee served after dinner which was a shame as I love to have coffee with my dessert but it wasn't the end of the world (you can have it in your room). Better comms on anything happening at the hotel. The day we arrived there was apparently a Moroccan themed night with activities, shows etc but we had no idea until the next day. We were told there is an app where information can be found but not everyone uses apps, a noticeboard in a prominent position perhaps, or a screen? We were disappointed to have missed out on it.

Room was large (we were upgraded which was wonderful), heating worked well (it was winter!), peace and tranquillity of the hotel and grounds, food was tasty and good quality, staff were friendly and helpful, hot powerful shower, style of accommodation (villa type) very nice. Pool areas nice, particularly like the 'zen pool' for a relaxed time (other hotels I have stayed at its just too busy with loud music). Bar area is nice. Grounds are beautiful, large and well maintained. Boutique shop was quite well stocked so that was convenient to buy some gifts (reasonably priced too). Nice to have cosy slippers provided in the room, little touches like that make a difference. I really liked that the entertainment reps don't harass you continually to take part in activities like at some other hotels where I would literally have to hide from them (I'm usually there to relax and enjoy the sun)!

Stayed in January 2024

Very good

Very good and very much coprative staff especially in reception miss Hayat she look after me and give me very nice room with garden view and thank for miss hayat

Stayed in January 2024

It's far from the city and in an isolated location

Good breakfast Very friendly staff Comfortable rooms Lovely gardens and pool

Stayed in January 2024

Buffet could have had more choice, rooms were a bit basic and small

Staff are so friendly, resort is very clean and well kept

Stayed in November 2023

I had a problem with reception in my checking and my checkout.

Everything except the women in your reception

Stayed in November 2023

N/A

pool room and terrace

Stayed in November 2023

you can pay 2000 euro for 4 nights but you have to still pay 2 euro for a mini billard game ! no live music at nights etc..zero activity ! everyday the same breakfast- zero change !

very clean good decorated big swimming pool many free shuttle options to city center

Stayed in October 2023

Food options

Everything

Stayed in September 2023

Wonderful stay, clean and quiet

Stayed in September 2023

The variety of food and the kindness of people working at the restaurant but The communication with the reception and the bar at the swimming pool is very bad.

Breakfast nice

Stayed in August 2023

Not the best of breakfast options. Long waiting que for egg/omelette. Nees more staff operating the station. Felt the savouries were not fresh daily produce.

Friendly / helpful staff. Great management.

Stayed in August 2023

The rooms are outdated and need renovations.

The staff is amazing and facilities outdoors are kept really nice.

Stayed in August 2023

No entertainment, under staffed

Beautiful resort

Stayed in July 2023

Location No shattaf in bathroom No prayer mat in the room

Great atmosphere Friendly and helpful staff Comfortable rooms

Stayed in July 2023

Breakfast is average. Room is clean but no handkerchiefs, no bathrobe. Also reception does kot answer quickly. Need to call several time. Pool is good but drinks are really average for the price.

Stayed in June 2023

I tried to call the hotel from outside but nobody picked up the phone. Messages were not responded to quickly.

I travelled alone but I was also part of a large group celebrating a friend’s destination birthday party and it worked out well on both levels.

Stayed in May 2023

the beds mattress were rock hard and very uncomfortable to sleep on , we actually got backpain from it not Muslim friendly in terms of alcohol onsite and no private pool area( segregated pool areas) for women .. too much half naked men and women everywhere

The well maintained gardens , stunning the variety of food at the all inclusive buffet was. amazing

Stayed in May 2023

Outside at breakfast if you left food at the table to get something else it was attacked by different birds. The room had lights that did not work. A lot of hair on the floor. The fixtures were old.

The breakfast was specially prepared meals. There were many pools to choose from. The room was airy.

Stayed in May 2023

evening entertainment was poor

nice

Stayed in April 2023

Room issue as not as described for a family

We had hassles with the rooms being near to a construction site and apart. Finally, after 1 hour with reception staff we accepted ground floor rooms with a corridor to connect. The lock was broken, but they fixed it in one day when I complained. This hotel has not interconnecting rooms, so not suitable for a family looking for this.

Stayed in April 2023

Would like seen better maintenance of the rooms- ie a few tiles missing from balcony floor, mirror light just handing on wall also shower fan missing cover plate( I do not think it’s up to the customer to advise) cleaning staff or regular inspections. But that’s me being very picky!!!

Facilities were good, staff very friendly and always willing to help. Hotel had a shuttle bus to City centre which is excellent.Food overall was very good.

Stayed in April 2023