It's an authentic riad that we wanted to stay in but we would like to have more facilities and the rooms needed to be updated. Extremely friendly and helpful staff, I can't fault any of them. The breakfast menu needs more variety.

Stayed in April 2024

Didn't like having to leave 😕

The staff were amazing. Sorted sim card, taxi,trip etc.

Stayed in April 2024

Nothing

The peace and quiet in addiction of the Amazing staff always ready to make sure to accomplish our needs.

Stayed in April 2024

Beautiful riad , big rooms facing the small garden. The staff were very helpful and good services for breakfast dinner. The breakfast and dinner were simple and traditional

Stayed in March 2024

Everything was great

The riad is a short walk away from the hustle and bustle of the Medina but offers tranquility when you're there. The souks with cafes and restaurants are just around the corner. The hospitality is 10/10

Stayed in March 2024

Cold at night. Heating fans were loud.

Great service and the staff made you feel welcome. The manager noticed that we didn’t have breakfast one day and offered to bring some food for us well after the breakfast hours.

Stayed in February 2024

Great Riad and very friendly, helpful, and attentive staff! Located in the middle of everything we wanted to see and easy to get to

Stayed in February 2024

Breakfast was rudimentary by Morocco standards, not to get fresh orange juice when there are literally trees bearing the fruit in front of your eyes is a trifle galling. The Muzak is dire, I never wish to hear " The Sound of Silence" butchered like this again.

Good location on the edge of the medina. Easy to find. Quiet and peaceful. Lovely riad, nice staff, huge suites, good sun terrace. Offers meals and excursions. Price feels steep but you do get a massive suite for your outlay.

Stayed in January 2024

Not applicable to this place

We loved everything, it was just lovely! The staff are beautiful and caring and everything is perfect.

Stayed in January 2024

Everything was more than perfect.

Everything! Starting from the hospitality of the hosts, the beautiful room, the delicious breakfast (different every morning), to the location of the riad. The manager arranged an airport transfer for us at 1 in the morning, the next morning he gave us an introduction to Marrakech, what to see, where to go. He printed the boarding passes for us. We felt as if we were visiting our family, so kind and open-hearted.

Stayed in October 2023

The place was great to stay in. The hosts are very helpful and the breakfast was nice. The courtyard was calming and felt like an oasis away from the medina.

Stayed in September 2023

Nothing really.

It is a truly peaceful place. A quite riad to escape the Marrakechi hectic life and heat. It has a nice fountain and it is a pleasure to just sit there and relax. The staff could not be more caring and helpful. They are there to help you with everything you may need. We were a gay couple and, though we kept it discrete, I believe it was obvious and we were treated just as a any other couple (in case it is useful for anyone in a similar situation)

Stayed in June 2023

Mattress was old. Could see through the doors. Would be nice to have hand held bidet in toilet.

Friendly staff, fresh breakfast, and great location. The Riad courtyard was a pleasant space to just hang out around.

Stayed in May 2023

Our room was very spacious with a superb bathroom (with bad) - the bed was very comfortable and we had a own balcony area. staff was present round the clock for advice and help.

Stayed in May 2023

Bed was very firm.

Terrific location inside the medina. This is a beautiful old hotel, well worth staying here. Staff were very responsive and the breakfast was great.

Stayed in March 2023

if I had to choose something, was probably breakfast but that’s just nit picking. There was only one plate that’s was being changed every day with something different. In my opinion it Could have been better if they Included a fresh fruit or a yogurt or something to mix it up.

I honestly don’t write many reviews but I just had to for this one. Reviews helped me and if these can help anyone I’m happy. We didn’t know what to expect as I heard various things about riads and hotels in Morocco, but this one didn’t disappoint. Don’t go to a hotel, Stay in this beautiful Riad! We went to from London to Marrakesh in Mid April. Right from the beginning it was beautiful the way they received us. When we booked I got a message from the manager to see if we wanted to transportation. We went for this as we’ve heard grabbing a Taxi can be a bit expensive and troublesome. When we arrived at the riad, one of the staff (Badr) took our bags to help us and the riad had prepared a table with Biscuits and Moroccan Mint tea. The subtle Music, Candles, the peace and tranquility made it 10/10. Really made you feel like you’re in another continent. The Riad was always being cleaned (Rooms & outside areas). Very secure (had cameras outside for security and was very secure about my luggage). Service was far and beyond (huge thanks to Badr, he was exceptional and was always there for us when we needed something). The Riad is a bit French oriented but we communicated in English and everything was superb. We needed AC, they got it fast. We needed and Iron, they got it. The rest of the staff were very nice and friendly (2 Women and 2 men). We loved it because the Riad was very close to the Medina market (10mins walk) and we would explore the city very easily. If you want a true Moroccan experience 100% Recommend you go here. It was awesome for the price and location and cleanliness.

Stayed in April 2023

Nothing

The location was perfect. Pick-up service from the airport is highly recommended. And the owner is very friendly helpfully with information.

Stayed in March 2023

I suggest serving some fruit for breakfast along with the wonderful Moroccan tea, pastry and cakes

Good location and the staff is super attentive, always available and kind. They do all in their power to meet your needs. Thank you

Stayed in April 2023

Nothing really.

Staff and the peacefulness of this Riad really was the highlight of our stay.The two evening meals we had were excellent and great value.

Stayed in March 2023

Breakfast could be a bit more diverse.

The place, the details in decoration and staff attentions. Room very spacious and comfortable.

Stayed in March 2023

Nothing!

Staying at riad Cannelle is like staying in your own house. It is a hidden gem where you can find comfort and restore from the chaos of the Medina. The staff here are amazing: they are happy to give everything you need - flexibility, kindness, directions, useful information and lots of interesting conversations. The food is also delicious, I really recommend having dinner here - one of the best in Marrakech! I am really grateful to have been able to stay here in a very difficult time of my life. I came back truly recharged, I miss it so much already :)

Stayed in January 2023

our suite was just the best

Stayed in September 2022

Good place and location and received personalised service. Loved staying here and would recommend.

Stayed in April 2022

the amazing staff, cleanliness and the traditional riad design

Stayed in May 2022