Choose your preferred language. We speak English (US) and 42 other languages.
Based on 51 hotel reviews
Value for money
Booking.com Guest Review GuidelinesTo keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 24 months.
Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?
We want you to share your story, with both the good and the not-so-good. All we ask is that you follow a few simple guidelines.
We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay.
Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect.
Whether negative or positive, we'll post every comment in full and as quickly as possible, provided the guidelines are met. We'll also provide transparency over the status of submitted content.
We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content.
We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Booking.com’s role is to be a feedback distributor for both guests and properties.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
Showing 1 - 20
October 11, 2016
눉Breakfast was not accurate to room prices
눇We paid for Petite Karmela and we stayed at the luxery (>150 euro) version Karmela - without explication. The room and restroom was huge, several lovely patios.
August 31, 2016
눇The stay at the Riad Karmela couldn't have been any better. The Riad itself is great, the rooms are all designed individually but each one looks pleasing on the eye. Even the court yard and surrounding area of the Riad is nice and eating on the rooftop caps of an excellent stay. The staff were very friendly and polite when approached and they go above and beyond to help with any of your enquiries. The Riad is situated in a great place and finding your way to local Museums, Cafe's, Restaurants and the famous Jemaa el Fna square couldn't be any easier and if you can't find your way once again staff on hand will help. Thoroughly enjoyed staying there and would recommend anyone travelling to Marrakech to look up the Riad Karmela, you won't be disappointed.
August 11, 2016
눉The location could have been a bit closer to the main square area, as it was hard at first remembering where the riad was as it is through many alleys and local side streets which were worrying at first. Maybe a tv set would have been good to have as sometimes you jut wanted to sit back and relax. Don't know maybe it was just the room we were in?
눇The staff at the Riad were very friendly. From the outside you all you see is a big red wall, but as you enter through the gate and into the lobby it will open your eyes making you think you are in a mini palace! It all looks so amazing with an open roof over the front reception area where you can relax in front of a small water pond and with turtles walking about freely. The rooms are fairly spacious with clean beds and a big bathroom area. Breakfast was served daily from 8-10am with fresh orange juices or coffee/tea and also croissants and fruits at your disposal. The staff made you feel welcomed and the owner Joel was a very nice fella, showed us how to get by, what to expect and any issues to see him.
May 3, 2016
눉everything was ok
눇Staff was polite and helpful. Location is good and we managed to find the riad on our own (we had already had some experience of navigating through this area in Marrakech). The room we had booked was not ready and we received better one at no additional cost.
April 29, 2016
눉The scratchy bedspreads and the fixed price chef's choice dinner - the chicken tagine was fine, just not special after 10 days of seeing/having chicken tagine on our tour!
눇The riad was simply lovely and breakfasts were terrific. The owners and the staff went out of their way to be helpful. We were there for only 2 days but would have been delighted to have been able to stay longer.
December 7, 2015
눉The smell in the bathroom wasn't great.
눇The staff were lovely and very helpful. Upon arrival they gave us mint tea & biscuits and sat down with a map & showed us all the useful spots & gave directions on how to get to the main areas such as the souks, sqaure, etc. The Riad is only a short walk from souks & the square yet once inside the Riad you wouldn't hear any noise from outside. I also loved the roof top garden, it was lovely to be able to lie out in the sun after a day spent walking the Medina.
November 8, 2015
눉It is really hard to find but it's not the riads fault. It's the medina. Towels could have been changed everyday.
눇Staff was really nice, even if it is late night they are there to serve. It has a really nice terrace.
June 1, 2016
눇Absolutely gorgeous riad, friendly staff, great breakfast. No complaints.
April 25, 2016
눉The bed and cover
눇The food is good
December 29, 2015
눇The location and the very friendly staff.
November 28, 2015
눇The staff were fantastic and really helpful.
October 9, 2015
눇Peace and quiet, there is an atmosphere that is hard to define, we had sun downers on the roof every evening, and Mustafa the waiter was a treat.
July 21, 2014
눉I wish we could've got a room at Karmela next door as it was even lovelier! Unfortunately, it was booked up. Nonetheless, I enjoyed my stay and would happily book there again.
눇Quaint, quiet accommodation for the authentic traditional Marrakech living experience. The room was very cosy with a good layout. It was very cost effect compared with staying in a hotel. Staff were extremely helpful.
July 9, 2014
눉Limited privacy in our room (Rachid) which was on the ground floor with a loose fitting door and curtains.
눇While we were booked into the Petit Karmela, we actually stayed in the main Riad as the other one was empty. I guess this made life easier for the staff. Still - no complaints, Riad Karmela is a lovely place to stay and the staff were exemplary.
April 9, 2014
눇The riad karmella is absolutely beautiful and the staff fantastic. We could not have asked for more. We would not hesitate to return and I would definitely recommend to others.
March 19, 2014
눇Riad is beautifull. Because breakfast (which is very good) is served in riad Karmela across the street it s very quiet aswell. Staff is very friendly. Nice mint tea. Location good, 10 min from main square.Would go back to this riad next time
October 9, 2014
눉No tv or fridge
May 20, 2014
눇Staff are brilliant
March 22, 2014
눇The staff were great at looking after our group and that included two friends staying at a different riad. The breakfast was great.
February 9, 2014
눇The welcome and hospitality was excellent.
Showing 1 - 20
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.
We'll send you a link to download the app directly from your mobile or tablet
Booking.com is part of The Priceline Group, the world leader in online travel & related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.