No air con, no food or drink served at certain times due to only serving Ramadan people, no entertainment, not enough sun beds/umbrellas for everyone

The pool was nice

Stayed in April 2024

The beds are very old and the corridor carpets are very dirty and no water coffee or tea are offered in the room

Location and the Moroccan design

Stayed in April 2024

This Hotel needs some serious maintenance in the rooms and outside. Shower was moldy, Superficial cracks in walls and ceiling in the room

Price value considering other more expensive venues in Marrakech but....

Stayed in April 2024

This hotel was worth 5 stars maybe 10 years ago, sanitation was poor, rooms were damp and moldy , dead cockroaches and I'm scared to think of what else and the whole hotel itself should be renovated.

The pool was fine and the slides worked(poorly). The staff were nice.

Stayed in February 2024

The breakfast is bad, The same breakfast every day, and there are no other alternatives to choose from. The rooms have no seating or table and no kettle. The hotel price should be a little lower when there is a bad breakfast!! The room was heated and the AC did not work, we had to open the balcony door during the night..

The staff, the location, bus service to and from town, large hotel with large space, larger rooms, clean and fresh

Stayed in January 2024

Room a bit outdated, not too bad but could do with a revamp, especially that this is supposed to be a 5 stars hotel. They charge you 10€ per person to use the indoor pool.

Good breakfast buffet. Free shuttle to city center.

Stayed in December 2023

the staff where miserable only 1 lady salma gave a smile. the recipient didnt help in anyway. you posted it as 5* but this was 4*. didn't really enjoy it.

nothing u can say that was likeable it was standard hotel.

Stayed in December 2023

Often there were electricity issues and I had to be moved to another room. Several colleagues made reservations in one of the same hotels (Grand Mogador Agdal), and then some of us received an e-mail that it changed its name to Mogador Aqua Fun while others didn't. Aparently, the hotels are sharing the same yard and are not far from each other, but it was still unpleasant that the group was split forbsuch reason

The hotel is spacious and quite

Stayed in December 2023

Old rooms facilities, no carpets, noisy rooms with view on the road

Breakfast, kids club, staff kindness

Stayed in December 2023

The rooms were too far off from the reception and no tea or kettle to make tea in the rooms. I am used to having kettle to make tea in hotel rooms. The booking we made says unlimited access to the spa but we had to pay to use the spa facilities and only had 1hr free to the private swimming pool. No airport shuttle service available

The breakfast was very good and I love the omelette and the Moroccan tea a lot. That was my highlight ❤️ I also loved the sauna and other facilities they had as well.

Stayed in December 2023

Nothing about this hotel is 5 stars. Dirty as dust. No facilities in room apart from bed. Not even tea. You get 2 towels even if you book for 3 people. Night staffs are rude. Had dead cockroaches in the bathroom when I first got there. Was subsequently upgraded to suite which was just a little bigger and cleaner room.

Big and out of town so keeps you away from Marrakech hustle and bustle.

Stayed in January 2024

The lack of facilities for children despite website saying otherwise. Out of 7 days, the kids club was on the last day, swimming pools are not running in winter. The indoor spa pool is only available for those when they feel like it, they will try and force a charge if you they think they can cheat you, it’s included in the room rate.

The interior is beautiful and very grand

Stayed in December 2023

The room was not completely clean

Relatively safe location, close to the airport

Stayed in December 2023

Room furniture old, change of hotel name caused troubles when arriving, wrong enter

Breakfast, size of garden

Stayed in November 2023

Unfortunately this hotel is really let down by bad staff and terrible communication. There is a nice, helpful man manning the excursions desk but the men on reception are at best unhelpful and probably more accurately unfriendly. Throughout the hotel, from check in to reception services to signage there is very poor (read that as non existent) communication about basic things like where you can eat, when you can eat, how you can get around (there is a shuttle bus), what there is to do in the hotel.... there is literally ZERO information and trying to get this information out of the reception team is like getting blood from a stone. It isn't a language issue, there seems to be a reluctance to share the information, not sure why. For the first 5 days of our stay we were slogging into the Mall nearby for food because the reception man told us we couldn't eat in the hotel because we were too small of a group (3 of us). Eventually another staff member told us this wasn't true and we could walk into the restaurant and order something if we wanted. Again - odd set up. No menus, no real sign of it being an open restaurant - you have to just find a waiter and ask if you can eat. We tried the pool bar that we didn't know existed until we were shown it and were charged £7 for two cans of coke!!! Breakfast was standard Moroccan fare, OK. Cleaning was just OK. the cleaning staff were lovely but their job is made difficult by not having enough towels and fielding irate guests demanding their towels and the room key cards failing often (daily) and again dealing with irate guests not being able to get into their rooms. The pool is not heated and is freezing - just something to be aware of if that's likely to spoil your experience. If you are looking for somewhere to get your head down at 3* prices then this hotel is OK.

I hadn't realised this was a 5* hotel when I booked it so was pleasantly surprised to arrive to a smart hotel with well maintained grounds and comfortable rooms.

Stayed in November 2023

Most of the staff do not speak English

The aqua slides was very good nice pool Breakfast was good and they have a free bus to the main square from the hotel ask for Mr Ali

Stayed in November 2023

Room not clean, nothing inside the room, no covers for cold weather, AC is not working, no kettle especially if you have a baby with you, i asked about it but no one cared to bring it.

Location is just ok

Stayed in November 2023

Please stay away from the shuttle services at the hotel. I was literally 'take for a ride'! You are better off use a taxi (rememeber to haggle price).

I enjoyed the massage from A. HAYA.

Stayed in October 2023

Dirty bath, Rusty bath wall. Basic furniture. Very dirty fridge. Broken furniture. Very late antitreatment programs (2 am!)

Swimming pool with slides. Great breakfast. Friendly staff

Stayed in September 2023

No communication , no basic service , no food . Even next day struggle to get food and keep changing location of eat with no baby high chair across site

When we arrived at 9 pm , struggle to communicate with staff. Took 2 hrs to go inside room. Room phone not working and room door cannot open . Reception is too far from room and no food available and struggle to get tea even. Curtain was broken. Keep saying technician is coming to fix phone and door but 3 am told they will not come . Children is crying due to hunger. From midnight to 2 am I walked to reception 8 times and given baby COT and kettle at that time.

Stayed in September 2023

•The beds were a bit firm for me •Rooms could do with updating •Maybe a bit more English speaking staff •Have better signs around the hotel, for example breakfast times, lunch times, pool times, spa times, etc as I had to ask about everything

This is the 3rd time in the last 10 years I have booked this hotel, it is 5* for morroco standards comparing it to the riads downtown. The facilities are excellent, the outdoor pools are excellent, plenty space and kids pool is excellent. The gardens around the hotel are always maintained, the spa and restaurant are excellent. The staff are friendly, and there are plenty of staff around the hotel always doing something very busy, cleaning, mopping, dusting trimming hedges etc. Two hourly shuttle to the centre and return which is great. Yes there is not much English speaking staff, there's only a few, but like any other country you visit, make an effort, brush up on your arabic or french they will appreciate it, better still just use Google translater. Staff are always busy working around the hotel, so yes it may be slow when you request things such as extra towels, toilet paper etc. Where ever you go just choose a few faces and request what you need and do tip, not alot but a tip goes a long way, even if you go to the pool ask the pool staff to set up a sun lounger and shade and tip him, he will run to sort you out. Don't forget this ain't the western world where these staff are well paid and have good benifets, a tip is an incentive for them. Whilst I was there for the whole 2 weeks I was freely tipping for what I needed, I worked out I only gave £27 (€31) altogether. Yes you have to pay a small deposit to borrow a pool towel which makes sense because many guests would just dump there towels on the loungers when they finished which was very annoying so i like this system, return the towel you get your money back, simples. Also this time i noticed that pool staff are more vigilant on the sunlounge and shade hoggers, if you hog it with your towel for hours expecting to be back yes they will take it and give it to someone else which i think is fair.

Stayed in September 2023

Uncomfortable beds, little English, no bar,

Good pool, animation and reception decor.

Stayed in August 2023

I was told to pay by euros, however when we arrived at the property, we were told to pay by Moroccan currency in which I was very stressed. Please booking.com need to clarify this problem.

The breakfast and location was good.

Stayed in August 2023

Some tiles in the apartment were broken. Not enough towels. Telephone lines not working , breakfast no hot food all cold. Not even a bread warmer, milk was off, eggs had to wait long time to have cooked and battery eggs not healthy and smelly Swimming pool found a women’s pad

Rooms clean swimming pool. Hot water. Bathroom good. Air con good. Internet speed hood

Stayed in August 2023