location

no

Stayed in April 2024

Service was bad , pool side service was bad , pop size bar service was very bad. Really need to sort the service out . I wouldn’t recommend or stay here again due to the service

Stayed in April 2024

Amazing breakfast

Stayed in April 2024

It’s very slow service by the pool, I think because half the staff is divided into tidying/clearing/helping and the other into being waiters you can order from - you find yourself waiting and looking round for someone for a very long time and even when you go up to catch someone - they want you to wait in your seat. But they were very busy and very kind all the same The less Moroccan style food on offer on the menu (like spaghetti or pizza or poke bowl) are pretty poor, but anything more traditional was amazing

The staff, particularly the concierge and some of the door/bar/pool lounge staff were exceptional. The breakfast, and dinner buffet are the best I’ve ever seen or tasted. And the selection on offer insanely generous and diverse The bed was crazy comfy and the pool and drinks amazing. It’s also 10 minute drive from the airport and a 20 minute walk to the souks and medina

Stayed in April 2024

Period decor

Stayed in March 2024

Concierge was not very helpful his command on English was not good . Once he booked us a restaurant and didn’t tell us that it opens late after breaking fast at 8:00 we asked for 7 and turned up at 7 to realise they were closed . 2nd time we wanted to go have a nice lunch at Atlas Mountains we were informed Richard Branson hotel was closed for refurbishment & he will book us in a better place . Not to forget it was 7 of us the driver took us to a remote village no booking was made for us to eat in any sort of place - there was nothing to see , every thing was closed if open was operating on 1 percent . Waste of 5 hours of our time . Driver didn’t stop for any pictures . All over the front desk staff was on edge as well and so full of themselves I didn’t feel comfortable talking to any of them as they were blowing and making face expressions as if we were dumb and why are we bothering them . I know it’s Ramadan and you guys are fasting you need to be more humble and more sweet and welcoming rather than making people uncomfortable.

It was nicely located.

Stayed in March 2024

Took very very long time to check us in. Staff around the pool area serving drinks didn’t speak much English and the service was very poor.

Pool area and restaurants were very nice.

Stayed in January 2024

Live music in the restaurant. I went out to eat. Staff at reception not pleasant or helpful (inc. concierge) Food at the poolside restaurant was not great...

Breakfast was very good with good coffee. The room and balcony (with canapé and view over pools and gardens) was so nice that I spent a lot of time there. Lots of places to sit in common areas.

Stayed in February 2024

If I had to point out one concern for the hotel - on the last day I was slightly disappointed by the staff outside who hailed us a taxi. Their mannerisms suggested that they were only looking for a tip from us as we departed. I told them we had to go to the train station to catch our train to Rabat. They didn't listen and thank God I asked the taxi driver midway as the journey seemed longer than usual. It turned out they had told him we were going to the airport, whereas, we had to go to the train station which was maybe at most 8-10 minutes ride from the property. Thank God we made it on time, literally two minutes before our train left. I feel their staff should pay more attention to what the guests are saying and not be lurking around for tips.

The hotel had a great location - even the rooms were very decent! They gave us a nice room with a balcony as my wife and I were celebrating our anniversary. They were kind enough to send us a cake to the room - which we both greatly appreciated!

Stayed in February 2024

NO COMMENT

NO COMMENT

Stayed in December 2023

a bit crowded

Excellent stay

Stayed in January 2024

Reception pad service Thanks madam Shauna

Location Design

Stayed in January 2024

- charged us $24 for 2 extra coffees in the room and we were staying in a suite - suite was a strange design, main bathroom with tub no toilet, a small room for toilet on the other side of room, and then another small room for the shower - music at SO lounge wasn’t great

- service was great, shout out to Bakl at the Darkum place for being the best service provider - pool was nice and big - bed is the most comfortable bed I’ve ever had at a hotel - design of the hotel is very beautiful

Stayed in September 2023

SHOCKED that you are associated with the SO lounge, this place is an absolute disgrace and is in terms of reputation, damaging. The fact that the only places for dinner/drinks are full of leery groups of very young men that would never get in to a credible European bar/clubs says it all. Rubbish service, very arrogant host, trying to segregate nationalities, no dress code or conduct standards, waiters attempting to force us in to ordering alcohol when we had enough, preference to locals that are “buddies” over hotel guests. The list is extensive! This place seemed to have people underage (sub 18) and a general obsession for Instagram/selfies…. Yet the majority clientele don’t really spend much and put off people that would. other - same (not good) house music as in so lounge seems to come on by the pool around 10.30/11…. loud. It’s distracting during breakfast and worse if your unlucky to be near a speaker (they are everywhere) …. If we were booked for longer we would consider leaving on the basis it’s disruptive and guests are at the mercy of some early 20’s kid with an iPhone hooked up to 100 speakers…. and playing their personal choice of music. L’orangerie - hardly any of the staff in the restaurant could understand English, only one out of 5 so it was a little annoying as it’s an international place. I speak some Arabic and French so got by but prior to that had overheard the staff discussing a situation in earshot, they need to be mindful some British guests will speak some of their language. Next - the day of departure your housekeeping lady entered the room 3 times in 40 mins whilst I was trying to pack, before agreed checkout time, it felt as though she was waiting to be tipped but Frankly this actually meant I didn’t leave anything as it was so annoying. Final point - courtesy room, no key given so no lights to shower and room was dark, had to chase for the key which meant we were very short on time.

Made to feel welcome & Reception staff good on arrival (less so on departure). Good pool, very good breakfast and lunch options. If ONLY the buffet was open for dinner. Nice to see a large range of products to shop. Decoration good throughout. PR manager and one very sweet guy serving by the pool (most smiley one!) always saying hello and nothing too much trouble. Also your singing chef doing a rendition of ya Ghayeb - he’s a star. Hostess at lorangerie was very helpful. This hotel could so easily be 10/10 and have a more mixed clientele at So lounge (that spend money) - if only they sort out the direction there. Otherwise it’s all small niggles that are annoying, but fixable.

Stayed in July 2023

Pool was amazing and nicely landscaped. The rooms were quit and comfortable.

Stayed in June 2023

None I can think of

Proximity to most places I wanted to have meetings

Stayed in June 2023

rooms 60-71 are near the fire exit that the staff come into the hotel at 4.45 am and make a huge racket. they are also near the cupboards that the cleaners store their buckets and mops in which they have little or no respect for the sleeping residents at that time in the morning . I mentioned it to the hotel manager and her reply was “yes we know , sorry”

beautiful property in a great location. very friendly and helpful staff

Stayed in May 2023

- room was very comfortable - central location of hotel, central square can be reached by walking - pool and attached bar/restaurant were great

Stayed in April 2023

no hooks in the bathroom and not enough accessible power sockets in bedroom

really friendly staff, lovely setting. pretty setting snd good location.

Stayed in May 2023

Nill

Breakfast selection is out of this world. The morrocon resturant cheff made me exceptional local food, encluding BASTILA gluten free, exceptional cook.

Stayed in April 2023

Slow service at the pool.

Super comfortable everything, great breakfast and nice pool area. Close to where you need to be (restaurants, Souk)

Stayed in April 2023

Would like a restaurant with brasserie type food or fine dining

Plenty of lounging space; recreational space; staff attention. Breakfast was a big variety

Stayed in April 2023

great food and service with aesthetically pleasing hotel

Stayed in March 2023

The pool food service appeared to come fro the hotel kitchen and was luke warm at best by the time it arrived.

The hotel facilities are excellent and we had an amazing pool view in the newer Spa section of the hotel.

Stayed in March 2023