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Mitropolit Varlaam Street 74, 2012 Chişinău, Moldova
May 30, 2016
눉offering another room - other than was booked - for a higher price, the payment via credit cards was not accepted, demanding immediately payment by cash, time frame waiting for check-in was too long: over 1,5 hour, there was no cofee for a breakfast, no mini bar, reception desk does not operate 24 /24, receptionist called me at 10 p.m. private number and asked me for coming back to the hotel because she receptionist has to go home, location in a very crowded area, there was no swimming pool (as was offered on website), etc.
May 25, 2016
눉This is our story: We had reserved two double rooms. On the day of the reservation they called us to make sure we were arriving. Once we got there, the receptionist asked for our passports and money. Then, after paying, she let us know they are fully booked and are sending us to another location (that was not central anymore). When asked for an invoice, she told us we will be given the invoice at the other location. At the other location, the receptionist said she can offer us an apartment, which was more or less a room with an extra expandable sofa, or for a "special offer" we can get the luxury rooms if we paid 50% of the initial price more. Any logic we tried to apply with her, that we should get what we reserved, was blocked by the same story: we can offer you the special offer or the apartment. Because we did not want to search for other accommodation, we took the "special offer", and the rooms looked awful: everything was broken, our sheets were not changed, it was loud. Do not reserve this property, they are not honest, fair and they have all kind of strategies to make you take the "special offer".
May 26, 2016
눉Terrible hotel! Staff don't speak english. Made reservation on Booking.com, printed it and took with me. But when we arrive (in 2 am) tired from the long trip, the girl on the reception told us that they no longer have our room! So she proposed to take another one, which is more expensive. Since we didn't want to look for another hotel in the middle of the night and we were really tired we agreed. Then they told us that we can't pay by card! and we have to go and look for ATM to withdraw the money so we can pay. Really, terrible experience!
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