The breakfast could have been better (more fresh vegetables, for example), but we enjoyed what we've had both mornings. The restaurant is a bit pricey and doesn't offer local cuisine, so the second night we went to dinner to a different place.

The hotel is a jewel! We were upgraded to an apartment and it was amazing - spacious, comfortable, luxurious. The hotel is small, but has everything - good breakfast, wonderful staff (especially Boyan who was very kind and helpful and recommended many beautiful spots in the area), and a small spa, which is booked individually, so we enjoyed an hour in the spa to ourselves. There is a free parking in front of the hotel and it's close to the black lake. We've had an amazing experience and highly recommend this place.

Stayed in March 2024

The spa could use a Jacuzzi

The atmosphere of the hotel is so wellcoming , the wood and brick design is so beautiful . The view from our room was breathtaking . The staff were so attentive . Thay made us feel like family . I couldn't ask for a better hotel. My wife and i , got a massage at the spa. The masseur did an exceptional job of making this , the best massage i ever experienced .

Stayed in April 2024

Breakfast , staff . Rooms

Stayed in April 2024

Everything in order.

Amazing location, delicious and generous breakfast. Bojan from front desk, very professional, kind and proficient in English.

Stayed in March 2024

There is some noise from other rooms.

The staff are very friendly and helpful. The restaurant serves excellent food. We have T-bone, ribeye and lamb everyday. The homemade Rakija also very nice. Location is great. We can walk to black lake everyday.

Stayed in February 2024

Great hotel at top location. Upon arrival we were given a room upgrade at no additional cost.

Stayed in March 2024

all OK

Service and staff were exemplary , haven't seen such a kindness in hotels for a long time , would recommend to anyone and definitely come again..

Stayed in March 2024

Dinner meal fantastic

Stayed in March 2024

The breakfast could be better

The room was clean and spacious, with central heating and everything needed for a comfortable stay (such as an electric kettle, cups, tea bags, and more). The hotel staff are friendly, helpful, and speak English well

Stayed in February 2024

No pool

STAFF

Stayed in February 2024

So bright everywhere with all the white lights in our room. It misses some cozyness.

Great comfortable hotel. We liked breakfast, also dinner we ordered. Staff was very kind. Bed is comfortable.

Stayed in February 2024

Everything from the location, staff, and facilities was great! We thoroughly enjoyed our stay here. You can use their sauna facilities for free and can opt for additional massages. Parking is spacious and we didn’t have issues even with the snow. We were celebrating our anniversary and they gave us a free room upgrade as well as complimentary wine which we appreciated. The women at the reception were very kind and friendly. We felt very welcome. Definitely coming back!

Stayed in February 2024

There was a strong unpleasant smell from fridge.

What I really like in this hotel was a good restraint, in which we visited in the our first day, and spa zone that included Hammam and sauna. We had two separate rooms where one was for the my daughters and the other for my wife and me. This were quite spacious rooms with living and bed areas. Moreover one of the room had a cookery space.

Stayed in January 2024

We got two smaller beds connected into one bed, we only wish it was one whole bed, so we didn’t keep falling in between. But besides that everything was great.

It was great, clean, close to the black lake, close to the city. Price even included a turkish bathroom and a spa, which came to our surprise. Stuff was great!

Stayed in January 2024

Everything was great

Great staff, very friendly and helpful, Perfect location, rooms are super clean

Stayed in December 2023

The hot water in the shower could be a bit hotter, but nothing serious

An amazing hotel! Rooms are clean, beds are comfortable, beautiful zone. The breakfast was delicious. The person on resection was very helpful and kind.

Stayed in December 2023

A small thing, but there is a pillar at the end of the bed, which was awkward to walk around, and may be a problem for someone who is of a larger build or with mobility issues.

Super friendly, welcoming and helpful staff. We were upgraded to a suite, which was very comfortable. One day it rained all day, but we were very happy to enjoy the hotels comfort and facilities, including free use of the spa on the top floor. The restaurant serves delicious and reasonably priced food and wine. Substantial breakfast. We had a car, but the hotel was an easy walk into town.

Stayed in November 2023

Nothing. All excellent

We stayed in the two bedroom apartment, and it was a very comfortable room. Breakfast and dinner was also great. And the resident dog was lovely.

Stayed in October 2023

Great location, modern and well maintained hotel

Stayed in October 2023

As an often guest I have to admit there is no better place to stay and feel very welcomed, food is exceptitional, specially national one (must try in hotel Soa). Also I recommend to see what Soa Experience agency is offering, amazing tours! Thank you Soa Team 🙌🏻

Stayed in October 2023

There was limited seafood options; smoked salmon and trout. It would be nice if there was shrimp and grilled or steamed salmon on the menu as well. Frozen, made to order wouldn't be wasteful and it would give pescatarian's more options. Green veggies would be nice too if available (broccoli, brussel sprouts, etc).

An amazing morning buffet! So many choices and everything was delicious. Loved our room too!

Stayed in October 2023

We had the Luxury Apartment, getting of the left side of the bed, involves a narrow passage and bypass of a column, which requires flexible abilities of an acrobat, or you will bump into one of them

Stayed in September 2023

size of bed

very nice and cozy hotel, located 5 minutes from the lake very good breakfast and dinner reception staff outstanding guide recommended for a day tour (Danilo) exceptional

Stayed in September 2023

location near the Black Lake and stores for food shopping. Staff especially helpful with touring advice and maps. Breakfast (and dinner) were excellent.

Stayed in September 2023