Nothing.

It did not have a casino hence the crowds. Instead, it has a swimming pool and spa in a beautiful garden. The food in the Chinese restaurant was exquisite and there is a Portuguese decor western-style restaurant with a delicious bakery. We also enjoyed the “happy hour” at the quiet bar. Most of the staff are wonderful and because we are returning guests, Isabel upgraded us to a balcony room.

Stayed in April 2024

Slightly disappointed by the dinner set menu, where not all the main dishes were available (perhaps because it was a Monday evening?). But the rest of the meal was very good, especially the seafood platter. Location is somewhat distant from the main old city attractions, but on the other hand very convenient for the Sands Hotel shuttle bus terminal for the Turbojet ferry from/to Hong Kong.

Spacious room, with quiet aircon. Breakfast offered spectacular range of choices, in very pleasant surroundings. Staff all very pleasant, polite and helpful, and all spoke excellent english.

Stayed in April 2024

Large room, clean and very nice resort with pools and slide for the kids.

Stayed in April 2024

I liked every bit of my stay there and intent to come back soon.

I liked everything! The scale and intimação of the buillding. I know the place for 30 years, since it was the former Mandarim Oriental. I have stayed in this hotel before and only can say it did'nt loose any of is caracter. The resort wich did not exist when the hotel was built just next to the waters of the "Porto Exterior", is a superb adiction built on reclaimed land. If not the best, is sure one of the most beutiful in the territory, with its lusch tropical gardens exquisitly entertained. The lobby and the Café Bela Vista, reminding the historic hotel veranda in the buillding wich is now the residence of the portuguese consul, are also amongst the musts of this outstanding, already classic hotel.

Stayed in April 2024

Feels like home

Stayed in April 2024

Breakfast was good although they need to purchase a couple of new coffee machines.

A nice hotel not far from the main part of Macau. Great staff and wonderful facilities for kids. The pool was great and had a small slide.

Stayed in April 2024

The carpet in reception needs cleansing.

Pool and spa area are great. Friendly and helpful staff!

Stayed in March 2024

The staff were exceptional, cannot praise them enough. The hotel itself has many great features including the restaurants and cafe, the free shuttle service, and the gym was one of the best I have seen in a hotel. Location was good, pretty easy walk to most points of interest in Macau. The pillow menu is a must!

Stayed in March 2024

We did a late check in and there was no doorman waiting to help us from the car with our bags (we had 2 sleeping children with us).

Beautiful design, excellent breakfast

Stayed in December 2023

Sometimes the Wifi can be lagging especially during nite time

Breakfast is nice.

Stayed in March 2024

Great staff, Thai restaurant was great

Stayed in March 2024

Limited choices for shuttle bus. The taste of foods on breakfast should be improved.

Room & location.

Stayed in March 2024

They upgraded us to a suite. Amazing hotel and friendly staff can’t wait to return

Stayed in February 2024

Nothing

We met very kind staff. Ariel helped us a lot and he made our trip perfect. I never meet that friendly staff. We want to visit this hotel again.

Stayed in February 2024

The distance from center and not direct shuttle to the customers

The people The food The room

Stayed in February 2024

The personnel is very friendly, helpful and nice. While checking in I've got an offer for an upgrade to a "suite" + late checkout right at the desk. Upgrade was offered for a reasonable price and I had no single regret i accepted the upgrade. The suite had two rooms, two balconies, two bathrooms one both with a shower and full size bath where i was able to lay down. The sight from the balcony was top and I was able to smoke outside at the balcony without going 17 stores down and up each time, enjoying the view with a coffee. Talking about coffee, the room had capsule coffee machine which was restocked daily. You also have a list of available pillows in the room you can choose for a sleep. Hotel is close to the ferries pier so we took a walks. Everything else is withing a walking distance so the only time we took a taxi just because wanted to try the taxi in Macau :) Walking distance for us is typically are 10 to 15 km/day on feet. All in all, this stay was worth every cent we had paid. I was with my family: wife and our kid.

Stayed in February 2024

Proximity to Porto Exterior ferry terminal, less than 15 minutes walking distance.

Stayed in January 2024

nothing

Great View and a fantastic pool, The Meals are very well, this is a great place to stay and stop by.

Stayed in December 2023

Null

Excellent service: Wine and whiskey for my long stay! Super friendly staff Extra help for local transportation advise Extraordinary and professional transaction for my schedule change I can’t except it better, and will definitely recommend this place to everyone I know.

Stayed in December 2023

The heating was not working in one of our rooms. They provided heaters and gave us Champagne and snacks for the inconvenience. So that helped!

Superb service, staff was great. Good variety for breakfast

Stayed in December 2023

Our stay at the Artyzen was truly a memorable experience. The hotel facilities were absolutely excellent, from the room to the restaurants. The staff were brilliant, friendly and made our stay truly enjoyable. They go out of their way to make you feel welcome and looked after. The location was also superb - away from the craziness of the casino strip but still close to everything. We had such a wonderful time and would return in a heartbeat.

Stayed in January 2024

It was a great hotel for a two nights stay in Macau. There is a big spa area with jacuzzi, swimming pool and saunas to relax, as well as some casinos nearby. The hotel is located great to visit all tourist attractions in Macau, but it is not a crowded area around. The amenities in the room were a bit "not 5-star", but the hotel was also not very pricy. The restraunts in the hotel were very good.

Stayed in January 2024

The staff was helpful. We loved the breakfast buffet. Pool was nice. Clean room, bed was comfy…

Stayed in January 2024

The location is not good A little bit

The room is pretty

Stayed in January 2024