Rua do Visconde Paco de Arcos, Macau, Macau
#33 of 68 hotels in Macau
Guests' ChoiceBased on 341 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
8.9
Value for money
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 8, 2024
Jean
Philippinesonly the room air-conditioner... it's settings somehow.....we are confuse if it's working or not.
wonderful and amazing place to stay...staffs are friendly and hospitable.its accessible to almost everything.. .sure thing i will always choose sofitel every time I will visit macau.
Stayed in April 2024
Reviewed: March 31, 2024
Bill
Hong KongI hope there will be more restaurant options nearby the hotel but no. Location of hotel again, is a bit remote and that causes problem as finding a taxi in Macau can sometimes be challenging.
Ample room size with a beautiful view of the river facing Zhuhai, clean and classy. Location of hotel is a bit at the far end of city, breakfast is okay and reasonable.
Stayed in March 2024
Reviewed: March 14, 2024
Otto
SwitzerlandNone
My stay at the Sofitel resort was an exceptional experience in every way. From the friendly staff to the comfortable rooms and excellent welcome service. I felt welcomed and at ease at every moment. I can recommend this hotel to anyone looking for a relaxing stay.. And thank you once again to the upgrade.
Stayed in March 2024
Reviewed: March 8, 2024
Claude
Hong KongThe food (lounge and breakfast) was cold. The toilets at the restaurant level was not clean at all.
Close to the theatre where we had a show.
Stayed in March 2024
Reviewed: March 7, 2024
Linghua
ChinaThe room is kind of old and small
breakfast is good, location is good
Stayed in January 2024
Reviewed: February 29, 2024
Obado
PhilippinesFront of building has a smoking area. Smells bad once you went outside of the hotel
Good location
Stayed in February 2024
Reviewed: February 26, 2024
Choy
SingaporeHousekeeping service is inconsistent, did not wash glasses and replace bathrobe. The hotel facilities are old and aged. The hotel casino is very rundown and old, not welcoming at all.
City and sea view from the rooms are beautiful. Concierge and reception are friendly and helpful. the location is convenient, walking distance to the major places of interest, eatery and restaurants.
Stayed in February 2024
Reviewed: February 21, 2024
Suzanna
AustraliaEquipment need to upgraded
Staffs was wonderful and helpful
Stayed in February 2024
Reviewed: February 21, 2024
Suzanna
AustraliaMight need to improve the cleaning about the equipment inside the room (yoga mat is dirty)
Highly appreciated the staff's professional service, Especially for front desk staff, Mark, who's been willing to listen for my request and tried the best to solve the issues. (Room 1416 smelled badly) and then another lovely staff, his name is Simon, who's been so patient to assist me to swap the room. Also, I would like to express my deeply thanks to Ms Sally Kwan. She was so lovely to help me to solve another request.
Stayed in February 2024
Reviewed: February 19, 2024
Lily
Canadaelevator
location
Stayed in February 2024
Reviewed: February 7, 2024
Siu
Hong KongIt is difficult to get a taxi and needs an hour to wait for the shuttle bus
Stayed in February 2024
Reviewed: February 1, 2024
Ah
AustraliaRedeemed the free coupon for pork chop bun at the hotel restaurant but the restaurant staff attitude & service very poor.
Good location for good food
Stayed in January 2024
Reviewed: January 26, 2024
Polly
United KingdomIt would have been helpful to have more information about the shuttle bus from the port to the hotel. We managed to get the shuttle from hotel to bus for HK very easily on the way back though.
Great location, bus stop right outside. The room was spacious and clean, bathroom was great.
Stayed in January 2024
Reviewed: January 18, 2024
Mrs
Thailandbest breakfast. there are many choices including asian local and european
Stayed in December 2023
Reviewed: January 7, 2024
Richard
AustraliaReally can only fault it by the absence in the rooms of bottled water which is normal in most hotels I have stayed recently both in China and USA
Position excellent . Easy walk to the old town and all its sites and experiences . Lots of casual eating options within very easy walking. Rooms were in great condition and staff were attentive when needed .
Stayed in January 2024
Reviewed: January 4, 2024
Kevin
IrelandBar was lifeless and location is not great
modern, great beds, comfortable room
Stayed in October 2023
Reviewed: December 26, 2023
Ting
Hong KongRefurbishment is needed, room facilities seem to be outdated
Stayed in December 2023
Reviewed: December 24, 2023
Virginia
AustraliaExternal was a little tired
The room was spacious and the bed super comfortable. Breakfast was excellent. Location very good
Stayed in December 2023
Reviewed: December 22, 2023
Poi
SingaporeThe toilet was quite dirty coz of the stain and lack of keep up the cleaning. Overall is good
room is big and good, walking distance to the famous sightseeing place. Gd food around.
Stayed in December 2023
Reviewed: December 10, 2023
Ligaya
PhilippinesNo bidet
Spacious, comfortable and clean room.
Stayed in December 2023
Reviewed: December 3, 2023
Simon
ThailandNothing
Beautiful
Stayed in November 2023
Reviewed: December 3, 2023
Michael
PhilippinesThe casino is not well maintained.
Staff and some facilities
Stayed in December 2023
Reviewed: December 2, 2023
Bing
SingaporeSmaller scale of Casino but not a big fuss!
Great location and if you enjoy walking around the good ol’ Macau vibes’ streets, this location would be perfect! Value for money! Staff was very helpful, in particular Rocky the bell boy! He spent extra effort to assist in hailing a ride to the airport, from the street!
Stayed in December 2023
Reviewed: December 2, 2023
Koji
JapanThe air conditioner cannot be adjusted. It's too cold. The casino is small. There's no roulette. French cuisine cannot be reserved on the same day.
Location and price
Stayed in November 2023
Kołobrzeg, Poland
Foligno, Italy
San Diego, USA
Fez, Morocco
Alanya, Turkey
Pijnacker, Netherlands
Eagle Beach, Aruba
Gramsbergen, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content