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Gorg Borg Olivier Street, SLM1807 Sliema, Malta
19 April 2016
눉The room was quite dark, with little natural light. I didn't mind this but some people might find it a little gloomy. We decided to buy a 3 morning breakfast deal offered to us at check-in. I'm glad we didn't pay full price as the breakfast was pretty disappointing compared to other hotels of the same (alleged) grade. The layout of the breakfast bars is quite confusing (e.g. fruit, yogurt etc located in a completely different area from cereals, butter and jam located in a completely different area from toast and bread). Other than the breakfast being a bit of a disappointment we enjoyed our stay.
눇The Palazzo Capua is a lovely old building (it used to be a palace, hence the name!) located next to the Victoria hotel. This is a nice hotel and you can use the facilities (indoor/outdoor pool, sauna, gym etc). Overall we were happy with the quality of the room, although when we made the booking we expected a mezzanine room (as depicted in the photos). The staff in the hotel are wonderful and very helpful and genuine.
24 March 2016
눉I was there for 2 nights. When I came back in on the second day I found the room empty, as if I had checked out. The maid had thrown all my belongings away, because she thought I had checked out. The hotel management dope snot know why she did this, and stated that the normal hotel policy if they think a guest leaves belongings in a room, is to keep the stuff for a few days to see if the guest asks for it back. They could not explain why this had not happened. They recovered some of my (previously clean and ironed) clothes and returned them in a bag and unwashed, even though they smelled like they had been in a garbage can overnight. The hotel management was apologetic, but apart from saying "sorry" a hundred times, they made no real effort to make up for this gross incompetence and service failure. They did pay me back for the items I could identify as lost. I still had to fully pay for the room. So it's a nice place as long as nothing goes wrong, but if it does go wrong do not expect an apology the manner that a real hotel would apologise.
눇room was large
6 April 2016
눉Someone else mentioned the noise from the hospital break area next door it can be a problem but dont know what the answer is! Mattress needs replacing DVD player would be good Furniture not what i would class 5 star at all Towels ditto!
눇Very friendly attentive staff in sister hotel Victoria next door Good location for sea front shops restaurants etc Good safe area/ parking handy underground Good size room location gives you more privacy and it feels more exlusive than the 2 sister Hotels Frescos restaurant on the front excellent (walking distance )ate there 4 times in a row !
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