Turtle Bay, N/A Balaclava, Mauritius
#2 of 11 hotels in Balaclava
Guests' ChoiceBased on 214 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
8.6
Facilities
9.3
Staff
9.4
Value for money
8.5
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 20, 2024
Allen
South AfricaThe location and design
Stayed in February 2024
Reviewed: March 16, 2024
Trish
AustraliaSome activities that were said to be happening didn't eg sushi making
Service and genuine staff
Stayed in March 2024
Reviewed: March 7, 2024
Abdullah
Saudi ArabiaThe beach.
Staff, service.
Stayed in February 2024
Reviewed: February 19, 2024
Phelokazi
South AfricaThe first room was too far for me but it was soon sorted out for me. Also my pillows had a bit of an odour from wet hair and humidity probably from previous guests.
Everything! The resort is absolutely beautiful and filled with the most friendliest and accommodating staff! From the moment I got to the hotel I was properly welcomed. The highlight of my trip was the way in which they accommodated my needs. I was booked into a room at the far end of the resort and being pregnant and the heat requested to change rooms for easier access. They moved me and surprised me with flowers the next morning and a pregnancy pillow. Its honestly the small touches for me. Westin is a well oiled machine and the service was impeccable. The complementary activities were also great. All the restaurants served delicious food!
Stayed in February 2024
Reviewed: February 17, 2024
Ramgi86
GreeceNothing
Very good value for money. Very helpful staff, especially the cleaning guy Zabeer kept our room super clean and was very polite. Amazing breakfast with more than enough options for everyone. The omelettes were amazing. Keep up the good work.!!
Stayed in February 2024
Reviewed: February 16, 2024
Linda
United KingdomNothing
Breakfast amazing. Pool beautiful and lovely and warm Room was fabulous, overlooking the sea Great birthday celebration
Stayed in January 2024
Reviewed: February 4, 2024
Bhavya
United KingdomPresence of stray dogs and cats, especially during the dinner time which scared me a lot
The ambience and the hospitality of the staff members. Yashveer was especially very helpful in making our stay very pleasant and memorable.
Stayed in February 2024
Reviewed: January 29, 2024
Barbara
PolandI stayed in the Westin Hotel with my entire family from December 23rd to January 2nd. It was a wonderful carefree time spent on a beautiful island and in an exceptional hotel. The hotel is located right by the beach, in a splendid garden. The food was excellent, with a wide variety. The Christmas and New Year's Eve dinners exceeded our expectations. The hotel staff treated us with attention, and our requests were promptly fulfilled and always with a smile. Thank you, Anas, for your professionalism and quick fulfillment of our requests. I also want to express my gratitude to Meerun for the perfect cleaning of our apartment. Our stay at your hotel was like a fairy tale!
Stayed in January 2024
Reviewed: January 29, 2024
Barbara
PolandI stayed in the Westin Hotel with my entire family from December 23rd to January 2nd. It was a wonderful carefree time spent on a beautiful island and in an exceptional hotel. The hotel is located right by the beach, in a splendid garden. The food was excellent, with a wide variety. The Christmas and New Year's Eve dinners exceeded our expectations. The hotel staff treated us with attention, and our requests were promptly fulfilled and always with a smile. Thank you, Anas, for your professionalism and quick fulfillment of our requests. I also want to express my gratitude to Meerun for the perfect cleaning of our apartment. Our stay at your hotel was like a fairy tale!
Stayed in January 2024
Reviewed: January 23, 2024
Jjupjjup
South AfricaFans in the restaurant ceilings didnt work half the time making it incredibly sweaty. Food quality needs to step up for the given price tag.
Pools were clean and staffs in general were top notch.
Stayed in January 2024
Reviewed: January 17, 2024
Deborah
United States of AmericaI am not a big seafood person, so I wasn't fond of the seafood buffet. I also thought the restaurants could have a bit more variety on the menu.
It was so relaxing and quiet. Everyone was so friendly and went out of their way to ensure my needs were met.
Stayed in November 2023
Reviewed: January 16, 2024
Desmond
CyprusThere was nothing negative about this property
You were able to walk around as if it were your own home, a laid back atmosphere. All the staff were happy and wanted the best they could offer.
Stayed in January 2024
Reviewed: January 2, 2024
Medina
United KingdomStaff are great and very friendly! Had dinner by the beach hut and it was incredible, so worth it
Stayed in October 2023
Reviewed: December 23, 2023
Dolores
United KingdomWe had an amazing time celebrating my big birthday at Westin Turtle Bay in Mauritius! Special thanks to the room team that decorated the bed on my birthday and to Naheme for organising the lovely birthday cake and card! The staff was welcoming and friendly, going above and beyond to make our stay an unforgettable experience. The facilities are great, lots of open spaces, outstanding gardens and a relaxing environment. Rooms are big and spacious and the turn down service was excellent. The swimming pools are large with an amazing view and a small private beach. Steeven and Pascal looked after us next to the main pool, always ensuring that our drinks were extra cold. Food was amazing, we loved the variety of food at the breakfast buffet, lunchtime bites next to the pool and dinner a la carte in the three restaurants. Special mention to Seam (the boss) for organising dinner and prepping the team in advanced about my son’s allergies. We felt safe and reassured. Many thanks to Doomun and Kevin for looking after us at Mystique, where we enjoyed a lovely dinner a la carte. Indian food at Kangan was great and we enjoyed watching the team in the kitchen and the tandoori oven, thanks to Mevin for looking after us. Fusion was definitely our favourite, the sushi by chef Akash and the teppanyaki by chef Madelyn were outstanding! Service by Cedric and Jesca was very nice. The spa was lovely, with relaxing massages. The gym is well equipped , the yoga and Pilates instructor was great! The sport team was dynamic and fun, we really enjoyed the morning jogging and aqua gym with Naheme and Dimitri and kayaking with Winsley. Overall, we’ve never felt this welcome anywhere else, thank you to the whole team for this unforgettable experience!
Stayed in December 2023
Reviewed: December 18, 2023
Ojas
IndiaThe excessive doorbell rings by the room service staff.
The rooms , the cleanliness , the staff and the service. Everything that one would expect was delivered to perfection.
Stayed in December 2023
Reviewed: December 11, 2023
Estie
South AfricaThe facilities, rooms, service and food was excellent. 100% recommend!
Stayed in December 2023
Reviewed: December 4, 2023
Lavinia
United KingdomChildren screaming on the beach
The hotel is gorgeous! Nice specious rooms, very lovely beach and views everywhere
Stayed in November 2023
Reviewed: December 3, 2023
Shanith
United Arab EmiratesBeach not accessible in front of room, and beach s high waves for kids
Stayed in October 2023
Reviewed: December 2, 2023
Boris
CroatiaWe should have booked longer stay!
Beautiful place on Earth! We’ve never been to more beautiful place (and we travel a lot). Great location, unbelievably polite and professional staff, amenities… Generally I don’t like resorts but this one is rare exception.
Stayed in December 2023
Reviewed: November 26, 2023
Bushra
United KingdomIt would have been nice to have separate sauna and steam rooms for women.
Our stay at this hotel was amazing. The view from our sea view room, the friendly and helpful staff, the delicious food, we loved our stay here.
Stayed in November 2023
Reviewed: November 25, 2023
Nino
RussiaEverything
Stayed in November 2023
Reviewed: November 23, 2023
Piotr
Poland- minor issues - more sun roofs in gazebos could be available, some building areas could be refreshed
- hotel located in attractive area with lots of trees, plants, plenty of space to relax - peaceful and quiet - very attentive and helpful personnel, hospitality is unique - special thanks to Steeven (main pool) , Ravi (reception), Meva and Zabeer (housekeeping) - tasty food, 4 a la carte restaurants to choose in addition to main restaurant. Mauritius cuisine evening especially memorable
Stayed in November 2023
Reviewed: November 22, 2023
Georgi
BulgariaThe best hotel and staff in whole Mauritius. The staff is great, from the hairdresser - Shiek, to the house keeping, with the best guy - Sahil and the waiters at the Whisper Pool - Jerome, Lovish and Steeven, which were great to us and served the best beverages and beyond. I had a serious health issue and the manager Ravi was always there for me, so special thanks to the best managers in the whole world - Ravi and Kavi, I appreciate it and will visit you again, because although my serious health issue, you made my stay in Mauritius magical. Thank you!
Stayed in November 2023
Reviewed: November 21, 2023
Marta
SpainNothing
Our stay has been wonderful, all the facilities are incredible, the room is a spectacle. The 5 restaurants are spectacular. The cleaning is great, they change the towels several times a day and they provide you with bottles of water every day. I spent my birthday at this hotel and they made it one of the most special of my life. Now, we want to mention Jameel, thank you for your kindness, hospitality, generosity and your professionalism, it is a pity that we could not speak your language well to be able to communicate with you, I hope your dreams come true soon. Cedric, Keyshan, Samuel, you are great, you are the young people and the joy of the hotel. And Seam thank you for your hospitality and your kindness, always with a smile and ready to help. And finally, thank you to Ravi (sommelier) not only because he made our stay truly wonderful but also because we took a true friend to Spain. Thanks to everyone else who has treated us wonderfully. Marta and Alex
Stayed in November 2023
Tain-lʼHermitage, France
Rome, Italy
Belmonte Calabro, Italy
Russellville, USA
Cargèse, France
Birmingham, UK
Poreč, Croatia
Srinagar, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content