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  4. Reviews of The Westin Turtle Bay Resort & Spa, Mauritius

Reviews of The Westin Turtle Bay Resort & Spa, Mauritius This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Turtle Bay, N/A Balaclava, Mauritius

#2 of 11 hotels in Balaclava

Guests' Choice

Review Score

Based on 214 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    8.6

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 20, 2024

    8.0
    Beautiful
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 2 nights
    • Submitted from a mobile device

    The location and design

    Stayed in February 2024

  • Reviewed: March 16, 2024

    9.0
    Excellent would go there again
    • Leisure trip
    • Couple
    • Wellbeing Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Some activities that were said to be happening didn't eg sushi making

    Service and genuine staff

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    I enjoyed it.
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The beach.

    Staff, service.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    The stay was wonderful! I barely wanted to leave the resort and stay by the pool all day! If you looking to relax, I hig
    • Leisure trip
    • Solo traveler
    • Junior Suite - King Queen
    • Stayed 5 nights
    • Submitted from a mobile device

    The first room was too far for me but it was soon sorted out for me. Also my pillows had a bit of an odour from wet hair and humidity probably from previous guests.

    Everything! The resort is absolutely beautiful and filled with the most friendliest and accommodating staff! From the moment I got to the hotel I was properly welcomed. The highlight of my trip was the way in which they accommodated my needs. I was booked into a room at the far end of the resort and being pregnant and the heat requested to change rooms for easier access. They moved me and surprised me with flowers the next morning and a pregnancy pillow. Its honestly the small touches for me. Westin is a well oiled machine and the service was impeccable. The complementary activities were also great. All the restaurants served delicious food!

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Very good value for money. Very helpful staff, especially the cleaning guy Zabeer kept our room super clean and was very polite. Amazing breakfast with more than enough options for everyone. The omelettes were amazing. Keep up the good work.!!

    Stayed in February 2024

  • Reviewed: February 16, 2024

    10
    Unfortunately only a one night stay as we were going on a cruise, but will definitely be back
    • Leisure trip
    • Couple
    • Junior Suite - Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Breakfast amazing. Pool beautiful and lovely and warm Room was fabulous, overlooking the sea Great birthday celebration

    Stayed in January 2024

  • Reviewed: February 4, 2024

    9.0
    Excellent services provided by all the staff members. Loved the food and loved being at Westin.
    • Leisure trip
    • Couple
    • Heavenly Junior Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    Presence of stray dogs and cats, especially during the dinner time which scared me a lot

    The ambience and the hospitality of the staff members. Yashveer was especially very helpful in making our stay very pleasant and memorable.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Heavenly Junior Suite King
    • Stayed 10 nights

    I stayed in the Westin Hotel with my entire family from December 23rd to January 2nd. It was a wonderful carefree time spent on a beautiful island and in an exceptional hotel. The hotel is located right by the beach, in a splendid garden. The food was excellent, with a wide variety. The Christmas and New Year's Eve dinners exceeded our expectations. The hotel staff treated us with attention, and our requests were promptly fulfilled and always with a smile. Thank you, Anas, for your professionalism and quick fulfillment of our requests. I also want to express my gratitude to Meerun for the perfect cleaning of our apartment. Our stay at your hotel was like a fairy tale!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 10 nights

    I stayed in the Westin Hotel with my entire family from December 23rd to January 2nd. It was a wonderful carefree time spent on a beautiful island and in an exceptional hotel. The hotel is located right by the beach, in a splendid garden. The food was excellent, with a wide variety. The Christmas and New Year's Eve dinners exceeded our expectations. The hotel staff treated us with attention, and our requests were promptly fulfilled and always with a smile. Thank you, Anas, for your professionalism and quick fulfillment of our requests. I also want to express my gratitude to Meerun for the perfect cleaning of our apartment. Our stay at your hotel was like a fairy tale!

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 5 nights

    Fans in the restaurant ceilings didnt work half the time making it incredibly sweaty. Food quality needs to step up for the given price tag.

    Pools were clean and staffs in general were top notch.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Junior Suite - King
    • Stayed 8 nights
    • Submitted from a mobile device

    I am not a big seafood person, so I wasn't fond of the seafood buffet. I also thought the restaurants could have a bit more variety on the menu.

    It was so relaxing and quiet. Everyone was so friendly and went out of their way to ensure my needs were met.

    Stayed in November 2023

  • Reviewed: January 16, 2024

    10
    It was amazing
    • Leisure trip
    • Couple
    • Banyan Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    There was nothing negative about this property

    You were able to walk around as if it were your own home, a laid back atmosphere. All the staff were happy and wanted the best they could offer.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 5 nights

    Staff are great and very friendly! Had dinner by the beach hut and it was incredible, so worth it

    Stayed in October 2023

  • Reviewed: December 23, 2023

    9.0
    We had an amazing time celebrating my big birthday at Westin Turtle Bay in Mauritius! Special thanks to the room team t
    • Leisure trip
    • Family with young children
    • Junior Suite - King
    • Stayed 7 nights
    • Submitted from a mobile device

    We had an amazing time celebrating my big birthday at Westin Turtle Bay in Mauritius! Special thanks to the room team that decorated the bed on my birthday and to Naheme for organising the lovely birthday cake and card! The staff was welcoming and friendly, going above and beyond to make our stay an unforgettable experience. The facilities are great, lots of open spaces, outstanding gardens and a relaxing environment. Rooms are big and spacious and the turn down service was excellent. The swimming pools are large with an amazing view and a small private beach. Steeven and Pascal looked after us next to the main pool, always ensuring that our drinks were extra cold. Food was amazing, we loved the variety of food at the breakfast buffet, lunchtime bites next to the pool and dinner a la carte in the three restaurants. Special mention to Seam (the boss) for organising dinner and prepping the team in advanced about my son’s allergies. We felt safe and reassured. Many thanks to Doomun and Kevin for looking after us at Mystique, where we enjoyed a lovely dinner a la carte. Indian food at Kangan was great and we enjoyed watching the team in the kitchen and the tandoori oven, thanks to Mevin for looking after us. Fusion was definitely our favourite, the sushi by chef Akash and the teppanyaki by chef Madelyn were outstanding! Service by Cedric and Jesca was very nice. The spa was lovely, with relaxing massages. The gym is well equipped , the yoga and Pilates instructor was great! The sport team was dynamic and fun, we really enjoyed the morning jogging and aqua gym with Naheme and Dimitri and kayaking with Winsley. Overall, we’ve never felt this welcome anywhere else, thank you to the whole team for this unforgettable experience!

    Stayed in December 2023

  • Reviewed: December 18, 2023

    8.0
    A comfortable and a beautiful experience. Will be sure to visit again.
    • Leisure trip
    • Couple
    • Heavenly Junior Suite King
    • Stayed 3 nights
    • Submitted from a mobile device

    The excessive doorbell rings by the room service staff.

    The rooms , the cleanliness , the staff and the service. Everything that one would expect was delivered to perfection.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Heavenly Family Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    The facilities, rooms, service and food was excellent. 100% recommend!

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Family with young children
    • Junior Suite - King
    • Stayed 2 nights
    • Submitted from a mobile device

    Children screaming on the beach

    The hotel is gorgeous! Nice specious rooms, very lovely beach and views everywhere

    Stayed in November 2023

  • Reviewed: December 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Turtle Bay Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Beach not accessible in front of room, and beach s high waves for kids

    Stayed in October 2023

  • Reviewed: December 2, 2023

    10
    Real 10!
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 4 nights
    • Submitted from a mobile device

    We should have booked longer stay!

    Beautiful place on Earth! We’ve never been to more beautiful place (and we travel a lot). Great location, unbelievably polite and professional staff, amenities… Generally I don’t like resorts but this one is rare exception.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    10
    Perfect
    • Leisure trip
    • Couple
    • Heavenly Junior Suite King
    • Stayed 3 nights
    • Submitted from a mobile device

    It would have been nice to have separate sauna and steam rooms for women.

    Our stay at this hotel was amazing. The view from our sea view room, the friendly and helpful staff, the delicious food, we loved our stay here.

    Stayed in November 2023

  • Reviewed: November 25, 2023

    10
    Had the best time there
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything

    Stayed in November 2023

  • Reviewed: November 23, 2023

    10
    Great place for a relaxing stay in Mauritius
    • Leisure trip
    • Couple
    • Wellbeing Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    - minor issues - more sun roofs in gazebos could be available, some building areas could be refreshed

    - hotel located in attractive area with lots of trees, plants, plenty of space to relax - peaceful and quiet - very attentive and helpful personnel, hospitality is unique - special thanks to Steeven (main pool) , Ravi (reception), Meva and Zabeer (housekeeping) - tasty food, 4 a la carte restaurants to choose in addition to main restaurant. Mauritius cuisine evening especially memorable

    Stayed in November 2023

  • Reviewed: November 22, 2023

    10
    Unreal. Magical. Wonderful. and, and, and …….
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 12 nights
    • Submitted from a mobile device

    The best hotel and staff in whole Mauritius. The staff is great, from the hairdresser - Shiek, to the house keeping, with the best guy - Sahil and the waiters at the Whisper Pool - Jerome, Lovish and Steeven, which were great to us and served the best beverages and beyond. I had a serious health issue and the manager Ravi was always there for me, so special thanks to the best managers in the whole world - Ravi and Kavi, I appreciate it and will visit you again, because although my serious health issue, you made my stay in Mauritius magical. Thank you!

    Stayed in November 2023

  • Reviewed: November 21, 2023

    10
    Maravilla en el Paraíso
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 10 nights
    • Submitted from a mobile device

    Nothing

    Our stay has been wonderful, all the facilities are incredible, the room is a spectacle. The 5 restaurants are spectacular. The cleaning is great, they change the towels several times a day and they provide you with bottles of water every day. I spent my birthday at this hotel and they made it one of the most special of my life. Now, we want to mention Jameel, thank you for your kindness, hospitality, generosity and your professionalism, it is a pity that we could not speak your language well to be able to communicate with you, I hope your dreams come true soon. Cedric, Keyshan, Samuel, you are great, you are the young people and the joy of the hotel. And Seam thank you for your hospitality and your kindness, always with a smile and ready to help. And finally, thank you to Ravi (sommelier) not only because he made our stay truly wonderful but also because we took a true friend to Spain. Thanks to everyone else who has treated us wonderfully. Marta and Alex

    Stayed in November 2023

Showing 1 - 25

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