My only complaint would be the bed was just so hard I didn’t sleep well

Great location and property was clean

Stayed in March 2024

Breakfast was lacking. Check out time is different on booking.com than at hotel. No elevator to all levels.

Stayed in March 2024

It needs more staff to keep up with cleaning every day not only every three days. Breakfast could also have something else added as cold meats or make the eggs different to change from one day to another.

Excellent location, it was very easy to get to every place from here. Pleased with finding all needed in our room to cook, very good size fridge.

Stayed in March 2024

I didn't like that the breakfast didn't have a lot of gluten free options

Loved the decoration Loved the staff

Stayed in February 2024

Could hear next door restaurant's music late at night.

Great location, easy walk to beach, restaurants, coffee, nightlife.

Stayed in February 2024

The rooms are more like small apartments and the kitchens are not adequately supplied with basic tools. The furniture was not very comfortable in the living room … really no place to sit in comfort.

The location is exceptional…right off 5th Avenue…near all the action. Staff was very, very good….especially Lili, Miquel and Marianna

Stayed in February 2024

The pool gets relatively no sun, so a heater would be nice.

Clean n convenient to everything . Free parking

Stayed in February 2024

Kitchen could have been slightly better equipped Only one kitchen knife We had problems with no hot water one night but fixed next day

Location excellent ... especially if facing the sea but if you had rooms on the Calle 16 side might be loud at night. Nice roof terrace Breakfast fine.... but no hot food Staff great Especially Liliana and Miguel

Stayed in February 2024

Some items count be better stocked. No pot and pans. Pool is very small and water is cold.

Convince. Large room size. Very friendly staff.

Stayed in January 2024

The bed was not comfortable. The king-sized bed in one of the bedrooms was two short and the frame was extremely squeaky, even from a slightest movement. The cleanliness of the rooms/bathroom was questionable. Also, our rooms did not get cleaned one, even though daily maid service was supposed to be included.

The hotel is charming and the location is excellent. Our two bedroom/two bath suite was very spacious. The breakfast was adequate but ended too early at 9:30 am.

Stayed in December 2023

The hotel did not live up to it’s 4 star rating for a number of reasons. The breakfast is meagre to say the least and the kitchenette was poorly equipped (not a single pan, tea towel or even a plug for the sink). We were told cleaning the room was every 3 days unless you request otherwise which should be automatic for 4 star. The polished steps from the lobby to the lift (that doesn’t work when it rains) and roof terrace were so treacherous in the wet, with no handrails or staff wiping them to make them safer. If you decide to risk life and limb when it’s wet to go up to the roof terrace, be careful you don’t fall off as the wall is dangerously low.

The Acanto is located close to all the action whilst being tucked away down a side street. The rooms are large and comfortable and the staff were always keen to help.

Stayed in December 2023

Car parking is limited. Because of the great location some of our group couldn't sleep due to the street bands

We liked Carla - who welcomed us on the first night. SHe went out of her way to find wine glasses and a bottle opener for us for the night we were there. It seemed like the people here really care about their clients. Location is perfect .

Stayed in December 2023

Would prefer daily room cleaning instead of every 3rd day.

Staff was friendly and helpful, especially Miguel. Location is near 5th Ave and yet it was not noisy at night. We were able to sleep quite comfortably. Definitely recommend.

Stayed in November 2023

The staff was pro active and very helpful 👌 👏 👍 😀

Stayed in November 2023

There’s was nothing I didn’t like about this property.

The property was in an excellent location, was very quiet and comfortable. Very clean. Very friendly and helpful staff.

Stayed in November 2023

There was a bit of sewer gas in the area around the hotel. Some of the finishers were dated and should be dealt with.

The breakfast was a fresh continental breakfast, certainly meeting my expectations. The staff were very nice and did all you could expect of them.

Stayed in June 2023

older building, sewage smell

central location, nice staff

Stayed in April 2023

rooms are very dark with no windows, but no problem if you only stay there as a departure point for the excursions.

location was perfect, Miguel was super nice and friendly

Stayed in March 2023

Breakfast was sparse. Not a big selection.

Very nice room, good location, quiet.

Stayed in March 2023

The location in booking an Google is wrong so we spent an hour trying to find the place. No answer in the phone number provided by booking

The rooms are newly renovated, big and comfortable. Breakfast is small but good.

Stayed in March 2023

ONLY 3 TABLES- MORE WOULD HAVE BEEN BETTER

CONTINENTAL BRAKFAST ONLY -ADEQUATE

Stayed in March 2023

Pool was small and a lot of foliage dropped into the pool daily.

Great location and nice rooms

Stayed in March 2023

The bed and couch were hard. Otherwise we had a great experience.

The location is amazing right off 5th a block from the mall. The restuarants and things to do are unstoppable. The hotel is very quaint and quiet. It is very clean and the staff was super helpful and nice. The pool is shaded most of the day so not alot of sun. There is a rooftop with amazing fews but it gets hot up there. The beach places are nice but very pricey for what you get. The were 1,000 to 1,500 paseos per person. The beach on the side of the Wyndam was our favorite. Bring a beach blanket and or chairs and an umbrella and you will be set.

Stayed in February 2023

The flat screen TV in the room was not very large, the picture quality was poor on some channels, and even though there was a channel guide in the room which listed over 2 dozen channels, our TV had less than half of those on the list. I did not request this to be fixed because we were seldom in the room long enough to watch TV. Also, it was sometimes difficult to get fresh beach towels for the pool area or to take to the beach - either they were not laundered frequently or the had an insufficient quantity.

excellent location, on quiet street with no through traffic but hotel is only 1 minute walk to 5th Avenue shops, restaurants, bars, entertainment, etc. Even though the location is very close to the 5th Avenue noise, we could not hear any of that within the hotel. 10 minute walk to closest sandy beach with lots of space, music, beach clubs/bars, eateries on the beach, and a 30 minute walk to another huge beach. The property photos online accurately depict the hotel today, it has an updated Spanish Hacienda look, with beautiful rooms overlooking a courtyard with pool, most rooms with balconies. A nice continental breakfast was served each morning (pastries , fruit, cereal, bread/toast, energy bars, coffee, cold boiled eggs, yogurt). All of the staff were very friendly and helpful and quick to assist. I would definitely consider staying here again. The courtyard with plants, palm trees, and lighting is wonderful, with padded loungers and chairs provided . The hotel had security at the front door in the evening . everything was very clean. Even sunscreen is provided if you left yours at home.

Stayed in February 2023