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Avenida Tulum y Claveles,1 Lote 20 37 y 39 Supermanzana 22 Manzana 5, 77500 Cancún, Mexico
15 August 2016
눉1) After checking I was given a room that was dirty. Then, I was told it would take 20 minutes to be ready. I have a baby, so they gave me another room instead. There were little rouches on the bed. I have 3 videos as evidence of it. I went to reception, I was told it was going to be reported and I was given another room. 2) I went to swimming pool with baby and sat down on one chair chair and put my bag on the table. The white paint is coming off from the chairs and table. Baby, my bag and myself were covered with white paint on hands, arms and legs. 3)In the morning we went down to have breakfast and we noticed that plates, cups, silverware are not washed with water and soap. They are just cleaned with a wet cloth. 4) When checking out the hotel, I requested the charge was applied to American express but the have already charged the room to Visa. I asked them to cancel Visa and charge Amex. I was told it was not possible. I told them everything that had happened since I arrived to hotel and finally they said they will do it. For all The above reasons I consider that accommodation and Service failed at all levels.
눇The boy at the bar was helpfull
13 August 2016
눇Very old facilities and not so cheap considering all services including cleanliness
12 August 2016
눉Personnel was very unpleasant, when I got there they did not know I was booked and wanted to charge more of I was rated! Also I took a friend to my room and they were calling at my room 15 minutes later just to tell me that he needed to go down! It was 12pm! It is fine to check who stays in the room but do not bother as we were doing something wrong
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