Carretera Boca Paila Km 7.5, 77710 Tulum, Mexico
#214 of 236 hotels in Tulum
Guests' ChoiceBased on 34 hotel reviews
6.9Cleanliness
7.5
Comfort
7.6
Location
8.9
Facilities
7.1
Staff
7.7
Value for money
7.2
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: February 25, 2022
Torbjörn
SwedenSmall Hotel. Service and breakfast was OK The location was the best part. Absolutely amazing view from the room at morning dawn. Make sure you get a room with sea view. Can highly recommend the hotel just for that sake.
Stayed in February 2022
Reviewed: December 13, 2021
Sarah
South Africano plug points close to the bed, no bed side table room had a smell
good location, cheap for the area, friendly staff, beautiful views
Stayed in December 2021
Reviewed: December 1, 2021
Dean
CanadaThe breakfast was a joke. Basically coffee and a banana.
The location was perfect. The view from the front was ideal. Water to wash your feet and any sand off exists for each room
Stayed in November 2021
Reviewed: September 4, 2021
Rima
LithuaniaRoom quite dark, not much light.
Good location, access to the beach.
Stayed in September 2021
Reviewed: August 20, 2021
Ana
United States of AmericaGreat location, right in the center of where the best restaurants and beach clubs are
Stayed in August 2021
Reviewed: July 22, 2021
Muhammad
United States of AmericaRoom cleanness
Location and beach
Stayed in July 2021
Reviewed: March 29, 2021
Michelle
United States of AmericaLighting is very poor in the rooms and there’s very little storage space or even side tables.
The rooms were clean, fresh towels and toiletries always available and the room was steps from the beach. Great location and nice accommodations.
Stayed in March 2021
Reviewed: March 6, 2022
Lucy
United KingdomNothing, it was lovely 😍👌 highly recommend and will definitely stay again.
Amazing location, great value for money, friendly staff and comfortable, nice sized accommodation.
Stayed in February 2022
Reviewed: December 27, 2021
Bizot
Francebig scam
it’s a scam
Stayed in December 2021
Reviewed: December 21, 2021
Filipe
PortugalBed had some bugs! Room was not fully cleaned and ceiling was extremely low, so room becomes uncomfortable. There were no bedside tables, nor place to charge the phone near the bed, which is very odd. Door lockers were broken and in general all the room looked very old. Although Booking says room has internet, that is not true, as it is extremely slow, WhatsApp sometimes not even working... Breakfast is a complete joke (coffee and banana...). Most importantly manager is very rude, screamed at me over the phone, after I asked her why the Booking app had an outstanding payment (which was an internal error on their side, as I had made the payment straight away).
Property has an excellent location, right in front of the beach, but you can get much better options at this price or slightly higher.
Stayed in December 2021
Reviewed: November 23, 2021
Hana
Czech RepublicNo drinking watter in the room!
Basik Breakfest, beautifull beach, in centrum
Stayed in November 2021
Reviewed: October 25, 2021
Octavian
United States of AmericaThe wifi was extremely bad, no hot shower. Over priced for the hotel
Location
Stayed in October 2021
Reviewed: August 5, 2021
Erin
United States of AmericaBed had bed bugs. Gross! No tv. Broken sink and jacuzzi. Floor was very dirty. Broken beach chairs. Refrigerator did not get cold. No lock on door. It was a huge hole when I arrived. They added a lock to the sliding door but it was very difficult to use and lock the door. Dirty towels with streaks of black mud and blood stains. No one stays on premise at night to help you. No way to contact anyone at the hotel if you have an issue at night. Very scary! No phones! Night with bed bugs, my money has not been refunded.
Stayed in August 2021
Reviewed: July 28, 2021
Lisa
United States of AmericaNo 24 hour staff- got locked out of door with broken key we were charge an extra night when we arrived the 23 but they charged us 22 and my fiend had a book another hotel. We emailed Monika the manager and still waiting for refund for the one night we did not stay there. We were overcharged after we already paid Bookeeping.com and they asked for more Money when we go there because the room had no AC. In the description it said AC was in hotel but apparently when you get there they made us pay an additional $170 USD on top Of the original booking which were were charged $1410.00 I emailed the hotel and booking.com Still waiting for refund for the one night we did not stay there !
The beach
Stayed in July 2021
Reviewed: July 27, 2021
Liam
United Arab EmiratesReceptionist not a word of English, how we meant to ask questions. We should have got air con, our own fault. Beach was a mess seaweed everywhere that smelled bad, ( time of year) beach bar was closed. Very disappointing. Breakfast included Ok, it that’s what you call breakfast no thanks. Every item crawling with Ants, basic to non
Location and room was great. Very clean.
Stayed in July 2021
Reviewed: May 23, 2021
Nelly
SwitzerlandAmazing view. It is located next to the beach and all restaurants and beachclubs are just short walks away. The staff is super friendly and helpful. It has been always very clean.
Stayed in May 2021
Reviewed: May 5, 2021
Racha
United States of AmericaMake sure you don't the arena room, it's all the way by the street, you feel like your in the jungle, everything is outdated, and dead cockroaches in bathroom, under the sink, etc.. NO AC unit, and you can hear everything from the celling, the music is loud until 3am. you can't ignore it if you are trying to sleep. I tried to change room and the manager wouldn't let me know unless I make a new reservation and pay all over again, he didn't want me to pay the difference between the 2 rooms. very greedy. I was suppose to check out on Wednesday but i left on Sunday and got a different place.
I liked the beach and location
Stayed in May 2021
Reviewed: April 26, 2021
Phillip
United States of AmericaNote: Hotel next to a private mansion that people rent out to throw massive parties. The music was so loud our hotel room was shaking.... Management does not care about your satisfaction - the reservation is non-refundable. They will actively ignore your complaints and not come back to you.
Stayed in April 2021
Reviewed: April 23, 2021
Diana
United States of AmericaThe location of this hotel is amazing , you are in the middle of everything !
Stayed in April 2021
Reviewed: April 17, 2021
Justine
GermanyThe place itself is nice, i like the oldschool style of the fronthouse . but the nightwatch guy Roberto was very rude to me. i dont know if he has a problem with solo travelling women or he is just unprofessional. even other guest wondered why he was talking so aggressivly to me, when telling me i should repark my car. and it spoiled my day. wouldnt come back there if he is still working there
Stayed in April 2021
Reviewed: October 4, 2021
Anonymous
ItalyThe breakfast was very simple : croissants, fruit, American coffee. The pressure of water in the shower was weak.
The position is amazing: you stay literally with the feet in the water. The cabaña was big with fridge, hot water and a lot of towels. The beach beds were comfortable.
Stayed in September 2021
Reviewed: October 1, 2021
Anonymous
GermanyWi fi connection was miserable, loud ac from neighbour property, dirt at the beach could be cleaned
Atmosphere, huts, beach, service, friendliness of staff was extraordinary! Go mart is like 10-15 minutes walk right from the hotel, recommended to buy anything there as it is quite cheap and you have a fridge. Almost rift across the street is a little bike rental with a very nice dude, he gives great recommendations for trips! Staff also gives tips to save some money by taking local transportation and helping out wherever. You can easily fill up your water at the service desk, which is highly recommendable.
Stayed in September 2021
Reviewed: August 17, 2021
Patrick
FranceThere are no comments available for this review
Stayed in August 2021
Reviewed: April 2, 2021
Yvonne
United States of AmericaThere are no comments available for this review
Stayed in February 2021
Showing 1 - 25
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