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Reviews of Azucar Hotel Tulum

Carretera Boca Paila Km 7.5, 77710 Tulum, Mexico

#214 of 236 hotels in Tulum

Guests' Choice

Review Score

Based on 34 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.9

  • Facilities

    7.1

  • Staff

    7.7

  • Value for money

    7.2

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 25, 2022

    8.0
    Our best stay in Mexico thanks to the location.
    • Business trip
    • Couple
    • Arrecife Cabin with Ocean Views
    • Stayed 2 nights
    • Submitted from a mobile device

    Small Hotel. Service and breakfast was OK The location was the best part. Absolutely amazing view from the room at morning dawn. Make sure you get a room with sea view. Can highly recommend the hotel just for that sake.

    Stayed in February 2022

  • Reviewed: December 13, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Coral Cabin with Ocean Views
    • Stayed 1 night
    • Submitted from a mobile device

    no plug points close to the bed, no bed side table room had a smell

    good location, cheap for the area, friendly staff, beautiful views

    Stayed in December 2021

  • Reviewed: December 1, 2021

    7.0
    Love the view from the room.
    • Leisure trip
    • Solo traveler
    • Coral Cabin with Ocean Views
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was a joke. Basically coffee and a banana.

    The location was perfect. The view from the front was ideal. Water to wash your feet and any sand off exists for each room

    Stayed in November 2021

  • Reviewed: September 4, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Coral Cabin with Ocean Views
    • Stayed 1 night
    • Submitted from a mobile device

    Room quite dark, not much light.

    Good location, access to the beach.

    Stayed in September 2021

  • Reviewed: August 20, 2021

    8.0
    Very Good
    • Leisure trip
    • Group
    • Arena Cabin Jungle Views
    • Stayed 10 nights

    Great location, right in the center of where the best restaurants and beach clubs are

    Stayed in August 2021

  • Reviewed: July 22, 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Arena Cabin Jungle Views
    • Stayed 1 night

    Room cleanness

    Location and beach

    Stayed in July 2021

  • Reviewed: March 29, 2021

    8.0
    Great Location
    • Leisure trip
    • Couple
    • Coral Cabin with Ocean Views
    • Stayed 4 nights
    • Submitted from a mobile device

    Lighting is very poor in the rooms and there’s very little storage space or even side tables.

    The rooms were clean, fresh towels and toiletries always available and the room was steps from the beach. Great location and nice accommodations.

    Stayed in March 2021

  • Reviewed: March 6, 2022

    10
    Amazing, can't wait to go back!
    • Leisure trip
    • Solo traveler
    • Arrecife Cabin with Ocean Views
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, it was lovely 😍👌 highly recommend and will definitely stay again.

    Amazing location, great value for money, friendly staff and comfortable, nice sized accommodation.

    Stayed in February 2022

  • Reviewed: December 27, 2021

    1.0
    don’t go there it’s a scam
    • Leisure trip
    • Family with young children
    • Suite Cielo Ocean View Sky Deck & Jacuzzi
    • Stayed 10 nights
    • Submitted from a mobile device

    big scam

    it’s a scam

    Stayed in December 2021

  • Reviewed: December 21, 2021

    1.0
    Please avoid this place! Read carefully all the reviews, as well as on TripAdvisor, as all very consistent (I really don
    • Leisure trip
    • Solo traveler
    • Coral Cabin with Ocean Views
    • Stayed 7 nights
    • Submitted from a mobile device

    Bed had some bugs! Room was not fully cleaned and ceiling was extremely low, so room becomes uncomfortable. There were no bedside tables, nor place to charge the phone near the bed, which is very odd. Door lockers were broken and in general all the room looked very old. Although Booking says room has internet, that is not true, as it is extremely slow, WhatsApp sometimes not even working... Breakfast is a complete joke (coffee and banana...). Most importantly manager is very rude, screamed at me over the phone, after I asked her why the Booking app had an outstanding payment (which was an internal error on their side, as I had made the payment straight away).

    Property has an excellent location, right in front of the beach, but you can get much better options at this price or slightly higher.

    Stayed in December 2021

  • Reviewed: November 23, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    No drinking watter in the room!

    Basik Breakfest, beautifull beach, in centrum

    Stayed in November 2021

  • Reviewed: October 25, 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Side Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The wifi was extremely bad, no hot shower. Over priced for the hotel

    Location

    Stayed in October 2021

  • Reviewed: August 5, 2021

    1.0
    Horrible … do not stay here!
    • Leisure trip
    • Solo traveler
    • Suite Cielo Ocean View Sky Deck & Jacuzzi
    • Stayed 1 night
    • Submitted from a mobile device

    Bed had bed bugs. Gross! No tv. Broken sink and jacuzzi. Floor was very dirty. Broken beach chairs. Refrigerator did not get cold. No lock on door. It was a huge hole when I arrived. They added a lock to the sliding door but it was very difficult to use and lock the door. Dirty towels with streaks of black mud and blood stains. No one stays on premise at night to help you. No way to contact anyone at the hotel if you have an issue at night. Very scary! No phones! Night with bed bugs, my money has not been refunded.

    Stayed in August 2021

  • Reviewed: July 28, 2021

    2.0
    They charged us fir an extra day when we didn’t arrive that day- we deserve money back -plus the door was broken and una
    • Leisure trip
    • Travelers with friends
    • Cabaña Lunamiel
    • Stayed 5 nights
    • Submitted from a mobile device

    No 24 hour staff- got locked out of door with broken key we were charge an extra night when we arrived the 23 but they charged us 22 and my fiend had a book another hotel. We emailed Monika the manager and still waiting for refund for the one night we did not stay there. We were overcharged after we already paid Bookeeping.com and they asked for more Money when we go there because the room had no AC. In the description it said AC was in hotel but apparently when you get there they made us pay an additional $170 USD on top Of the original booking which were were charged $1410.00 I emailed the hotel and booking.com Still waiting for refund for the one night we did not stay there !

    The beach

    Stayed in July 2021

  • Reviewed: July 27, 2021

    5.0
    Ok
    • Leisure trip
    • Couple
    • Arena Cabin Jungle Views
    • Stayed 3 nights
    • Submitted from a mobile device

    Receptionist not a word of English, how we meant to ask questions. We should have got air con, our own fault. Beach was a mess seaweed everywhere that smelled bad, ( time of year) beach bar was closed. Very disappointing. Breakfast included Ok, it that’s what you call breakfast no thanks. Every item crawling with Ants, basic to non

    Location and room was great. Very clean.

    Stayed in July 2021

  • Reviewed: May 23, 2021

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Side Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing view. It is located next to the beach and all restaurants and beachclubs are just short walks away. The staff is super friendly and helpful. It has been always very clean.

    Stayed in May 2021

  • Reviewed: May 5, 2021

    4.0
    disappointing
    • Leisure trip
    • Solo traveler
    • Arena Cabin Jungle Views
    • Stayed 4 nights

    Make sure you don't the arena room, it's all the way by the street, you feel like your in the jungle, everything is outdated, and dead cockroaches in bathroom, under the sink, etc.. NO AC unit, and you can hear everything from the celling, the music is loud until 3am. you can't ignore it if you are trying to sleep. I tried to change room and the manager wouldn't let me know unless I make a new reservation and pay all over again, he didn't want me to pay the difference between the 2 rooms. very greedy. I was suppose to check out on Wednesday but i left on Sunday and got a different place.

    I liked the beach and location

    Stayed in May 2021

  • Reviewed: April 26, 2021

    1.0
    Stay away from this hotel!
    • Leisure trip
    • Couple
    • Coral Cabin with Ocean Views
    • Stayed 3 nights

    Note: Hotel next to a private mansion that people rent out to throw massive parties. The music was so loud our hotel room was shaking.... Management does not care about your satisfaction - the reservation is non-refundable. They will actively ignore your complaints and not come back to you.

    Stayed in April 2021

  • Reviewed: April 23, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite Cielo Ocean View Sky Deck & Jacuzzi
    • Stayed 6 nights
    • Submitted from a mobile device

    The location of this hotel is amazing , you are in the middle of everything !

    Stayed in April 2021

  • Reviewed: April 17, 2021

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Coral Cabin with Ocean Views
    • Stayed 1 night

    The place itself is nice, i like the oldschool style of the fronthouse . but the nightwatch guy Roberto was very rude to me. i dont know if he has a problem with solo travelling women or he is just unprofessional. even other guest wondered why he was talking so aggressivly to me, when telling me i should repark my car. and it spoiled my day. wouldnt come back there if he is still working there

    Stayed in April 2021

  • Reviewed: October 4, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Cabaña Lunamiel
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was very simple : croissants, fruit, American coffee. The pressure of water in the shower was weak.

    The position is amazing: you stay literally with the feet in the water. The cabaña was big with fridge, hot water and a lot of towels. The beach beds were comfortable.

    Stayed in September 2021

  • Reviewed: October 1, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Arena Cabin Jungle Views
    • Stayed 6 nights
    • Submitted from a mobile device

    Wi fi connection was miserable, loud ac from neighbour property, dirt at the beach could be cleaned

    Atmosphere, huts, beach, service, friendliness of staff was extraordinary! Go mart is like 10-15 minutes walk right from the hotel, recommended to buy anything there as it is quite cheap and you have a fridge. Almost rift across the street is a little bike rental with a very nice dude, he gives great recommendations for trips! Staff also gives tips to save some money by taking local transportation and helping out wherever. You can easily fill up your water at the service desk, which is highly recommendable.

    Stayed in September 2021

  • Reviewed: August 17, 2021

    8.0
    Very Good
    • Leisure trip
    • Group
    • Cabaña Lunamiel
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2021

  • Reviewed: April 2, 2021

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Arena Cabin Jungle Views
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2021

Showing 1 - 25

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