Accidentally booked the standard room instead of the sweet. Do NOT recommend those, what a shock. Nothing according to my expectations (I am staying in Be playa for years now) as it has no balcony, no jacuzzi, the shower has no privacy (in case you're sharing a room) no natural light - surprisingly bad. When realising my mistake quickly requested an upgrade.

Everything. Im a loyal customer for 3 years now and I am always very happy there. Be aware that not all rooms have a balcony, jacuzzi, or even windows facing outside, be sure to not book standard!

Stayed in November 2023

The bathroom and toilet needed more cleaning. Pool area was often not being cleaned, and tables were sticky. Pictures did not appear to be current.

Location was great. Very friendly staff.

Stayed in November 2023

In general, it was a good stay, but the main desk staff has to be more attentive because I was waiting for 20 minutes to make the check-in. Hotel facilities need renewal, you can tell over wearing on some details for example the mirror in the bathroom had stains from use..

I liked the location and the room was very spacious

Stayed in November 2023

A bit of noise on the first night but much better after.

Room was comfy and staff was especially helpful. The lady at the front desk (Maria?) helped us plan the few days we had in Playa in person and through whatsapp. Thank you!

Stayed in November 2023

Regular breakfast, clean don't have heather, tv old and damaged

The location

Stayed in November 2023

A little problem with warm water. It is cool to have a Jacuzzi but wasn't able to use it that much as most of the time I had cold water. Same for the shower. I had breakfast included, and it's okay for me to leave some tips to the staff, but this should seriously be included in the breakfast price. The feeling isn't the best to start the day stressing over tips.

I already was in the hotel some years ago. It is well located and still as good as I remembered. The room was big with a nice Jacuzzi and the staff was really friendly. Loved the pool on the roof. Breakfast was nice with enough options.

Stayed in March 2023

Great social life - vibe at the roof top bar all night.

Stayed in April 2023

The cleaners did not clean well enough, even after I asked to do a better job. There were a lot of little bugs in my room. Breakfast service was too slow. Would be faster if guests can get some things themselves. Waiters never remembered to bring milk with coffee. Some waiters were slow and rude. Some were ok. Master suites did not have refrigerators before you asked that they bring one. It should be there automatically, who wants to drink warm water?

Room was big, bed was comfortable. The rooftop pool was a plus. Jacuzzi in the room and a hammock on the balcony were nice. Most of the staff was nice, a couple of bad apples though. TV would have been great but it did not work. Most importantly the room was quiet and I had a good sleep in this hotel every night.

Stayed in March 2023

Everything was good. They could add a small bar fridge and coffee in the room.

Room was beautiful and spacious. Location was perfect, close to 5th Avenue and opposite a 7 eleven.

Stayed in March 2023

One of the receptionist wasn't to friendly The bathroom and shower didn't have a door, no privacy

The location, the rooftop

Stayed in March 2023

Breakfast could be better.

Room is very comfortable. Location great.

Stayed in February 2023

Elevator was not functional most of our stay. Many times there was no hot water.

Rooftop pool bar and staff were amazing!! Great breakfast! Very comfortable beds!

Stayed in February 2023

Too bad that hot water was missing sometimes. I could not always use the jacuzzi because of it.

I liked the rooftop music and it's cocktails, the very nice room, the breakfast and the staff.

Stayed in December 2022

No separate bathroom with doors

Hot tub, balcony

Stayed in September 2022

Just the amenities I do feel like the building does need some updating. I also felt that our breakfast server could have been more friendly he wasn’t a bad server. He was very attentive. He just was serious.

The service is what made the experience all the better. Absolutely loved the staff. If it wasn’t for the staff a solid 7 just because we did see one dead roach and sometimes the amenities in the room didn’t work as properly as we liked. Loved the location breakfast was lovely and of course staff was cherry on top.

Stayed in August 2022

shower pressure , shower leaked , can’t flush toilet paper , no fridge , room wasn’t ready at 3.

comfortable bed and nice tub in room

Stayed in April 2022

Breakfast at ajoining restaurant is not buffet. Allthough we booked a room with breakfast, the waiter still wanted a tip (something unimaginable to us Europeans)

The rooftop bar

Stayed in February 2022

Provide more linens inside the room. With the hot tub and the shower, the towels get used up quickly. The staff were more than willing to provide more when requested, but it would be nice not to have to ask. :)

The room was immaculate, and beautiful. At checkin, Angus walked me to my room and showed me all of the amenities. The hotel phone system wasn't functioning, and so he gave me his personal WhatsApp in-order to reach him directly. Then, throughout the weekend he attended to my every request.

Stayed in February 2022

Accommodations were sufficiently comfortable but not high end.

We stayed in the “master suite” that was really just a bit larger corner room with wrap around windows. Made for great people watching. Location was on busy 10th avenue but the windows blocked most the the noise. Close to Quinta Avenida and all the activities Playa del Carmen has to offer. Restaurant offered tasty Mexican breakfast and great sushi for dinner.

Stayed in January 2022

Used bar of soap was left in our room but everything was pretty nice.

bathtub/hottub in the room was nice, clean, and plenty of hot water. welcome drink was nice.

Stayed in December 2021

It would of been nice to have a small refrigerator

location and staff was great. We enjoyed the roof top bar and pool. The breakfast was good as well as the staff.

Stayed in November 2021

Breakfast is not as good as in the pictures.

The junior suite room is spacious clean and bright. The staff very attentive. They have a very nice space at the roof top.

Stayed in November 2021

Breakfast wasn’t great. Slow and not especially friendly service. Coffee or food totally passable but not great, so I ended up eating elsewhere most days. I would suggest improving the quality of food, drink and service at breakfast time. I didn’t find the pool refreshing because of its size so personally I went elsewhere most days for the use of a bigger pool. When quite busy the pool also looked kind of dirty from people’s sunscreen, which put me off. Can’t necessarily be helped but if there was a solution I’d suggest that this hotel tries it. Because of the location it can be a little noisy, particularly from cars and road noise. (They can’t do anything about this, It’s just in case you’re a particularly light sleeper. It didn’t affect me too badly.)

Really comfy bed. Nice room. Good air con. Exceptionally clean throughout. I really like the location. Rooftop has a nice vibe - music, comfy sunbeds, bar etc. Reception staff mostly super friendly - helped me find a taxi a couple of times and answered questions regarding rooms. I extended my stay twice here and would definitely stay again.

Stayed in August 2021

No bottled water in room for guests. No room service for food.

Great location! Easy to get to the beach! Great rooftop pool and bar! Well decorated rooms!!

Stayed in July 2021