Puerto Mexico, 80 Colonia Penon de los Banos, Venustiano Carranza, 15520 Mexico City, Mexico
#354 of 540 hotels in Mexico City
Guests' ChoiceBased on 3636 hotel reviews
8.0Cleanliness
8.2
Comfort
8.3
Location
9.3
Facilities
7.8
Staff
8.5
Value for money
7.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Fabien
SwitzerlandVery convenient hotel for taking a flight and which is connected by a footbridge directly to the airport terminal. warm and pleasant welcome. Fast Check in and some room have the view directly of the tarmac to see the planes
Stayed in April 2024
Reviewed: April 22, 2024
Rachel
United KingdomBreakfast was meant to start at 6 but didn’t start til 6.10 not a big issue unless you have an 8.30 flight to catch so needed a quick 6am breakfast! The pool was nothing like the photo!
Bathrooms were nice and clean. Beds were comfy.
Stayed in March 2024
Reviewed: April 22, 2024
Maria
United States of Americathank you
thank you,the room was very clean and comfortable. gracias el cuarto estaba muy limpio y comfortable
Stayed in March 2024
Reviewed: April 21, 2024
Denise
CanadaThe beds where not comfy and one has a bend in the middle
Stayed in April 2024
Reviewed: April 19, 2024
Ana
GermanyIn the bathroom it missing some hooks to hang the towels. The rest it’s fine.
We have stayed in this hotel already a few times. For us it’s always the best option when we arrived in Mexico City Airport. We booked a room with breakfast included. We like that having breakfast was in the same floor as our room. The variety was fine. By mistake we ordered room service breakfast and we went for the breakfast. The person responsible for the breakfast let us know about this and she was very kind to cancel the room service breakfast and there was not extra charge. Some people’s review mentioned that the rooms are old but from our point of view the rooms are well maintained. The price can be a bit high but it’s understandable due to the location.
Stayed in March 2024
Reviewed: April 15, 2024
Barbara
CanadaRestaurant prices extremely high.
Convenient and clean
Stayed in March 2024
Reviewed: April 15, 2024
Jo-ann
United Kingdomlocation/ friendly helpful staff
Stayed in April 2024
Reviewed: April 15, 2024
Angelika
AustriaThe room was a bit small
Is a very good and comfortable option for an overnight sleep at the airport, it has many eating options and a wellness area which is highly appreciated
Stayed in April 2024
Reviewed: April 13, 2024
Julia
CanadaThe pool was "broken" according to staff.
Best location for the airport
Stayed in April 2024
Reviewed: April 13, 2024
Meza
MexicoThe breakfast was a bit expensive.
Perfect when you have a flight coming late in the evening or early morning. The access from the airport is really easy. The staff was very helpful.
Stayed in January 2024
Reviewed: April 13, 2024
Esther
United States of AmericaThere were not enough towels for the 3 of us and no washing cloths. One of the beds slides off the floor very easily, the shower handle didn't stay in warm water, it slowly moved to hot water every time. The food was not very tasty.
I like that they remodeled the rooms. I like the new style, I don't know if all the rooms were remodeled. Beds look very comfortable by just looking at them. I love their sauna.
Stayed in April 2024
Reviewed: April 13, 2024
Karina
United States of AmericaThe ac was extremely cold we can't handle the control
Stayed in April 2024
Reviewed: April 10, 2024
Brent
United States of Americanothing
The hotel exceeded my expectations :) I will stay there for any future Mexico City layovers :)
Stayed in April 2024
Reviewed: April 10, 2024
Jody
CanadaPerfect location for a very early flight.
Stayed in March 2024
Reviewed: April 8, 2024
Jeanine
United KingdomThe entire hotel needs general maintenance.
The staff was very attentive and the hotel was very clean .The buffet was very good and abundant and varied.
Stayed in April 2024
Reviewed: April 8, 2024
Karen
United States of AmericaVery convenient to airport, comfortable bed, easy to get to the airport for an early morning flight.
Stayed in April 2024
Reviewed: April 7, 2024
Rebekah
United States of AmericaI had accidentally booked 3 rooms instead of two, and while the problem was eventually resolved, I found the staff at the hotel oddly unhelpful. The experience was quite stressful and they showed little empathy.
Stayed in April 2024
Reviewed: April 3, 2024
Maritza
CanadaThe place convenient closer to the airport
Excellent ubicación
Stayed in March 2024
Reviewed: April 2, 2024
Peter
United KingdomNothing!
The location and the helpfulness of the staff.
Stayed in March 2024
Reviewed: April 2, 2024
Tabare
SpainSpace
Stayed in February 2024
Reviewed: March 28, 2024
Melanie
United KingdomIt needs updating - our room was large and then there is a small double bed on wheels!! Also spa/pool/gym could do with an upgrade. Fixing locks on toilet doors and showers in changing rooms would be a start
Location and access to the airport is great.
Stayed in March 2024
Reviewed: March 28, 2024
Jose
United States of AmericaIt was great
Stayed in February 2024
Reviewed: March 27, 2024
Grazyna
Francethe wifi is not secured. This is not acceptable for an expensive hotel a small fridge in the room would be expected at this price
comfort and location
Stayed in March 2024
Reviewed: March 27, 2024
John
United States of AmericaConseige nice person but useless
Welcoming porters and reception Close to airport
Stayed in March 2024
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