Avenida Yaxchilan y Sunyaxchen 36 y 37 Colonia Centro S.M. 24 Manzana 22, 77509 Cancún, Mexico
#178 of 207 hotels in Cancún
Guests' ChoiceBased on 177 hotel reviews
6.9Cleanliness
7.3
Comfort
7.1
Location
8.1
Facilities
6.7
Staff
7.4
Value for money
7.3
Free WiFi
5.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 16, 2024
Fabian
Costa Ricanot in the Hotels zone , small bathroom
clean service, nice pool very close to parks and food areas
Stayed in April 2024
Reviewed: March 3, 2024
Carolina
AustraliaThe room on the 5th floor and the WiFi signal on the 3rd floor isn't good.
The room on the third floor was big and comfortable, it was much cleaner than the room on the 5th floor. The location is great
Stayed in March 2024
Reviewed: March 3, 2024
Carolina
AustraliaThe room on the 5th floor.
We stayed there two times, at the beginning of our trip and at the end, the location is great, we didn't have time to use the pool but the area seemed nice. Lots of restaurants and supermarkets around the hotel, mercado 28 is about 10min walking. Our second time was better as the room was much bigger and cleaner, it was located on the third floor but the WiFi signal wasn't good, the one on the floor 5th wasn't very good, it was much smaller and had cockroaches.
Stayed in February 2024
Reviewed: February 2, 2024
Cecily
CanadaBeds were very hard, not enough bedding/blanket. Facing road very noisy No coffe maker, no clock, little toiletries
Quickcheck in and outok
Stayed in February 2024
Reviewed: January 7, 2024
Patricia
PortugalThe room was very noisy. The area didn't seem very safe
Next to the ADO station. The room had a lot of space with 2 beds. The bathroom was big too.
Stayed in December 2023
Reviewed: December 10, 2023
Alessio
ItalyNegative aspects: - room very old and with a lot of broken parts (just for example, the windows glass is broken and it has been repaired with the tape) - Noisy room, because we had a communication door with another room and we could basically ear everything was happening in the other room
Positive aspects: - location is good and you can easily reach the city center and the nightlife in Cancun - Nice swimming pool - Big room - Good price
Stayed in December 2023
Reviewed: October 22, 2023
Vanessa
United KingdomThe Wifi did not work in my room - everyone was in the lobby using the Wifi. My door didn't open properly and I had to ask for assistance every time. The staff were pleasant but with a little training could do much better.
Location.
Stayed in October 2023
Reviewed: May 18, 2023
Terry
United States of AmericaThe AC only had two speeds - off and full blast! Would have liked some moderation. The TV remote didn't seem to work (pushed the buttons but nothing happened - may have been an operator problem though:)). Main issue is the hotel doesn't have hotel-wide wifi. You have to go to the lobby - you can't get it in your room. That's obviously inconvenient if you want to work or watch a movie or something in your room.
location was great - 8 minute walk to the ADO station and all the collectivos to Puerto Juarez (beach, ferries, etc). Lots of restaurants around, near the public square and activity there. The pool looked nice (we didn't use it). Rooms were clean and looked like they'd maybe been updated a bit.
Stayed in May 2023
Reviewed: March 14, 2023
Marija
CroatiaRoom was large, but bed was very small for two people. You could see the light thrue the door and we felt like anyone can enter the room.
Was good location and personel was kind, even with poor english.
Stayed in February 2023
Reviewed: March 8, 2023
Joan
Canadalocation
Stayed in March 2023
Reviewed: March 8, 2023
Irfan
MexicoStef is blackmailer
Everything is ok
Stayed in March 2023
Reviewed: February 14, 2023
Jan
SlovakiaWould be fine to have some chairs in the room and also even elementary dishes in a kitchen
From the hotel everything is close: ADO bus terminal is about 5 minutes walking and dome few steps further there are bus stops for Zóna hoteliera and Puerto Juarez. The same distance in opposite direction is famous Parque Palapas etc.
Stayed in February 2023
Reviewed: January 21, 2023
Veronika
Czech Republicwifi not working
Stayed in January 2023
Reviewed: January 7, 2023
Sarah
United States of AmericaThe bathroom was small, and the blankets were thin, no mini fridge.
I liked the pool, it has a restaurant, and was close to local bars and restaurants that have fun things to do. Like wrestling matches, marachi bands, and djs!
Stayed in January 2023
Reviewed: December 8, 2022
Luis
United States of AmericaI don't know.
Access to everything..
Stayed in October 2022
Reviewed: December 3, 2022
Bertrand
CanadaWell it is advertise as a four stars hotel which it is not maybe a good 3 stars keep that in mind when comparing with others hotels and the desk in the room has no chairs to sit on and there is no fridge in the room as you can see this is not a four star hotel by any means......
The location is good close to the bus station and mercado 28 and the rooms are clean everyday with cleans towels
Stayed in December 2022
Reviewed: November 21, 2022
Jithin
Indiawifi is horrible. no ventilation for washrooms. some smell in the room.
spacious rooms.
Stayed in November 2022
Reviewed: October 12, 2022
James
MexicoBreakfast can be $10-20 per person depending on how you like to start your day. No ice machine and bottled aguas can be purchased at the front desk for ₱30
Staff is welcoming and friendly! The Hotel is classic vibe and at a really great central ciudad location. It was nice that there was on sight parking (I didn't read into but it is limited availability) Realized you have to check in with the front desk mostly all times you need the gate opened, but it stays secure all night. AC in the room is nice too.
Stayed in October 2022
Reviewed: August 25, 2022
Anne
MexicoShower floor stained. No deadbolt. Not a great area.
Front desk staff friendly and helpful. Pool area nice.
Stayed in August 2022
Reviewed: July 4, 2022
Hugo
Mexicoold building
location
Stayed in July 2022
Reviewed: May 1, 2022
Santa
United States of Americamoldy smell in the shower
good location
Stayed in April 2022
Reviewed: March 29, 2022
Juan
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 10, 2022
Juan
United States of AmericaFrom desk
Location
Stayed in January 2022
Reviewed: February 2, 2022
Tássia
Brazilbathroom
location
Stayed in January 2022
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