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Calle 112 Este SM.84 Puerto Juarez, 77520 Cancún, Mexico
May 18, 2016
눉No beach swimming at the hotel and the hotel rooms could have been cleaner. Big ant problem in the kitchen area too.
눇The cultural setting was beautiful and the full kitchen in a two bedroom apartment setting was great for multiple people.
May 16, 2016
눉I made a genuine mistake in the booking of this hotel. I intended to book 3 nights for July, but for some reason, after the booking was made, I realised that it was for May. The first two hotels I booked were for July, so I presumed the following ones also would be. I tried to change dates, but the system wouldn't let me, as the holiday was starting today (according to my date error). We phoned Bookings.com, and they were excellent. My wife phoned this hotel, and the person who spoke to her was so rude. He even hanged up on the phone after telling my wife to speak to Booking.com. We made the same mistake with 4 other hotels, but they went out of their way to help us. I have now lost $144 because this hotel will not allow me to change the dates to July. This experience has been a learning curve for me. For example, next time I will make sure that July has been chosen. AND MORE IMPORTANTLY I RECOMMEND THAT YOU AVOID THIS HOTEL AS THE CUSTOMER ATTENTION IS PATHETIC. I am not the first to complain about this!
눇Nothing as I did not get to go there and have no impetus to go there now after their pathetic attention.
May 13, 2016
눇Great location. Staff super nice
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