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  5. Reviews of Casa Quetzal Hotel

Reviews of Casa Quetzal Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle 51 No 218 Barrio de Sisal, 97780 Valladolid, Mexico

#28 of 78 hotels in Valladolid

Guests' Choice

Review Score

Based on 297 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.9

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Beautiful and quiet hotel in good area
    • Leisure trip
    • Couple
    • Cabin Quetzal
    • Stayed 2 nights

    The pool had a lot of leaves in despite being cleaned in the morning so we didn't use that. Breakfast was fine but nothing special - continental only, nothing cooked (no eggs etc). Welcome on arrival felt a little impersonal - as did all interaction with staff - and it would have been helpful in cabin quetzel to be shown where light switches etc where since there were many in strange places! The sound and light show on the convent opposite the hotel doesn't operate on a monday night - if only the staff had told us this then we'd have gone on the sunday night so the lack of information meant we missed this. Lots of websites says it runs nightly but that isn't true.

    We stayed in Cabin Quetzel which we really loved and were pleased we booked. It was very quiet, peaceful, spacious and private and we ended up spending time enjoying the hammock in the screened kitchen area and just relaxing in the cabin - something we rarely do but after a few weeks of travelling we needed. Having a kitchen with a large fridge freezer was great for making our own drinks etc. We were concerned about reviews of noise in this room, and whilst in the morning you could hear the odd vehicle most of the noise was masked out by the fans in the room so it didn't bother us. The hotel is at one end of the most beautiful street in the city so we were pleased with the location, and it was about 10-15 minutes into the more hectic center. We preferred being slightly out of the middle - it felt quite an up-market area. The lack of air con in the room wasn't a problem in early march - the fans provided were good. We parked our car right next to the Cabin so that was easy from a luggage perspective.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Nice, charming hotel close to centro
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location in a silent neighborhood close to centro, 2 min walk from San Bernadino and Calz de los Frailes (very cozy street). Nice garden and a tranquil atmosphere. Our room was above our expectations. The support from the receptionist Mirsha was outstanding hospitality. She helped us with everything we needed.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night

    Pool could be cleaner

    The Art and garden were gorgeous.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Nice hotel at a decent price.
    • Leisure trip
    • Group
    • Studio with Balcony
    • Stayed 4 nights

    Pool is (very) small and relatively unkept (outdoor, not cleaned daily and many overhanging trees). Street rooms can be loud, especially in the early morning when traffic begins.

    Very kind staff, nicely located hotel, clean and comfortable rooms.

    Stayed in March 2024

  • Reviewed: February 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    Beautiful casa right next to the Convento. Especially loved the wonderfully lush garden and the breakfast. Plenty of cafés and restaurants nearby. Would definitely stay here again.

    Stayed in January 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    10 or 15 minute walk to centre.

    Nice garden and great breakfast.Staff are helpful.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Had to ask for cleaning (actually needed only change the towels and bins) twice. Small beds.

    Great location, colonial style with refreshing garden.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    10
    Fantastic property! Will definitely stay there again.
    • Leisure trip
    • Group
    • Studio with Balcony
    • Stayed 2 nights

    What didn't I like? Absolutely nothing!

    What did I like? Absolutely everything!

    Stayed in January 2024

  • Reviewed: February 1, 2024

    9.0
    Comfy accommodations with a very helpful staff and a beautiful courtyard garden sitting area.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed was very hard, which made for a bit of an ache in the back in the morning.

    Great interior garden courtyard. Large King Suite with seating area and large bathroom. Very tasty, fresh fruit breakfast.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Cabin Quetzal
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower had a low water flow rate and not hot

    The location and the staff were excellent We stayed in an independent cottage with a verandah and a kitchenette.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    10
    Warm, kind and courteous staff. Excellent location nearby to good restaurants, a church, the town square where there is
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool is cold, but nice on a hot day.

    Beautiful interior with lots of plants, very relaxing. Nice tropical vibe. Staff at the front desk, and breakfast are very kind, and treat everyone with such kindness.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    9.0
    Beautiful aesthetics, friendly staff, nice location.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    It was a little noisy at times, best to ask for a room away from the street (though it’s not a very busy road) and some neighboring dogs but I’m sure this could be an issue anywhere in town.

    Charming hotel with lush gardens. Not ‘high luxury’ but everything we needed, and well maintained, for a good price. Perfect location next to a square with a few restaurants close by and a playground which was great for our 2 year old. We had a car which is recommend in order to visit cenotes and different parts of town. A few spots are available at the property but parking on street was easy. Felt very safe. Staff were all very friendly and helpful with a good demeanor. I have some basic Spanish so this probably helped. Would recommend and return.

    Stayed in November 2023

  • Reviewed: December 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only complaint we have is that our room was quite noisy since it was on the side of the road and we could hear cars and motorcycles all night. If you're a light sleeper like I am, ask for a room in the back.

    This place is so beautiful! We stayed for two nights with our kids. The garden is gorgeous, the staff very friendly, and the breakfast was very nice. They even packed us a to-go breakfast, so we could leave early to Chichen Itza. The location is great, next to nice restaurants and the convent (the light show is great at 21h in Spanish and 21:30h in English). Valladolid is a gem of a town and I recommend you spend 2-3 days there.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    9.0
    Beautiful
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Really friendly nice staff, lovely breakfast with lots of food. Very close to a beautiful lane with lots of places to eat and shop. About a 15min walk max to the bus station. Beautiful courtyard of plants where breakfast is served. Room was great, ac working nice and quietly, showers could be hotter but fine.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    10
    Enjoyed a lot
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Perhaps a little outside the center

    Breakfast and patio are awesome. Parking facility helped us a lot

    Stayed in November 2023

  • Reviewed: December 6, 2023

    9.0
    Colibri is a wonderful place to stay and chill out by the sea
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    Lack of good value restaurants in the general area

    We liked prett much everything about our stay at Casa Colibri

    Stayed in December 2023

  • Reviewed: December 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Lovley and very friendly.

    Stayed in November 2023

  • Reviewed: December 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We don't like the noise from the street and we don't have hot water.

    The helpful staff and the fresh air from the garden.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    10
    Loved everything!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    A wonderful hotel set in a quiet street very close to town. Beautiful courtyard gardens surrounded by a terrace where breakfast is served. Large rooms with comfortable beds and lots of hot water. Friendly helpful staff.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    9.0
    Feels like an oasis.
    • Leisure trip
    • Couple
    • Cabin Quetzal
    • Stayed 1 night

    We had originally booked the hut. We were notified at check-in that the hut didn't have air conditioning. Considering the weather in Mexico tends to require air conditioning this was a deal breaker for us, so we were given another room. This room was more expensive. It would have been nice if the lack of air conditioning has been made more obvious at booking.

    The building was lovely. It felt like stepping into a jungle. The courtyard was charming and clearly well taken care of. The pool was lovely, it felt like taking a dip in an oasis.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    Beautiful property, super friendly people , the pool and the jarden are perfect to relax and enjoy with the family. breakfast is continental but serve with a smile, location is close to a couple of great restaurants and walking distance from cenote. We had a great time, Thank you to the staff that help us recover a phone we forgot on the taxi....

    Stayed in November 2023

  • Reviewed: October 29, 2023

    10
    Relaxing
    • Leisure trip
    • Couple
    • Cabin Quetzal
    • Stayed 1 night

    Not applicable

    Mayan Casita. Relaxing massage in beautiful garden facility.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    10
    Very relaxing stay in a great location
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    This hotel has an excellent location right in front of the citadel and 10 minutes walk from the center. Very quiet and relaxing. The vibe was exactly what we were looking for. The staff were friendly and helpful. I really recommend staying in the hotel for your visit to the city . Nice small pool in a quiet and lush green courtyard.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    10
    Rejuvenating
    • Leisure trip
    • Solo traveler
    • Cabin Quetzal
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Casa Quetzal was so lovely and tranquil. It was a joy waking up and having coffee in the garden by the pool. The staff was wonderful, friendly and accommodating in every way. I could easily have stayed another week. I had the solo cottage in the back of the property and it felt like my own house. I also had a wonderful massage in the cottage across from mine. Overall, a wonderful stay in Valladolid.

    Stayed in October 2023

Showing 1 - 25

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