Skip to main content
  1. Hotel reviews homepage
  2. Mexico hotel reviews
  3. Quintana Roo hotel reviews
  4. Cancún hotel reviews
  5. Reviews of Comfort Inn Cancún Aeropuerto

Reviews of Comfort Inn Cancún Aeropuerto 4 stars

Carretera Cancún - Aeropuerto Mza 4 L5 SM 301, 77560 Cancún, Mexico

#209 of 215 hotels in Cancún

Guests' Choice

Review score

Based on 801 hotel reviews

5.0

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.2

  • Location

    6.9

  • Facilities

    5.3

  • Staff

    6.1

  • Value for money

    5.6

  • Free WiFi

    5.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 12 March 2024

    5.0
    Made it to the airport
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It felt worn out. I think they tried, but never stayed comfort inn like this. Breakfast was rough.

    That they had a room.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    5.0
    Convenient for sure but Staff needs to work on hospitality skills.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    When I arrived I was told there was no hot water and I asked for a discount I was told I could receive a discount if I was willing to cancel my original reservation. Of course I could not do that I would’ve been paying a penalty, Staff would not offer discount so I will dispute.

    Close proximity to the airport, Room was clean and well organized

    Stayed in March 2024

  • Reviewed: 7 March 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Like most hotels, so hard to find hot water for a shower! I did not mind. Your body is warm from the climate already and the water comes from water tanks. So its a little warm, not really cold like at home. Parking is underground, be careful! Entry to parking is very narrow. I decided to park on the side of the hotel with there permission.

    Hotel is close and easy -access to Cancun airport. Subway and gas station really close as well! Simple room and quiet. Great for someone needing a basic room close to the airport who has an early flight the next day. They have free shuttle rides to the airport every hour during the day. They also include complimentary morning breakfast. Basic scrambled eggs, Chorizo , toast, yogurt, cereal. Refreshments are coffee, milk & juice. Remember this a basic hotel! No resort like amenities. You will be fine.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noise during the night …

    Location

    Stayed in February 2024

  • Reviewed: 8 February 2024

    6.0
    Decent. Unimpressive. Would not return.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant. Expensive for a place that has no restaurant or bar. Very threadbare and basic for the price. To give a comparison - for 80 USD a night in CDMX i had room service and there was a restaurant downstairs and a spa so honestly I would cut the price by half it was so …blah. It was boring. The desk was old and the internet was terrible.

    The bathroom was nice. The bed was comfortable.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    5.0
    Low quality, high price.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The room smelt like a sewer. The smell came from the outside of the building but still it is uncomfortable. The quality of the breakfast was poor. Everything looked old and worn down. Price is really high for the quality provided.

    Location close to the airport.

    Stayed in February 2024

  • Reviewed: 16 January 2024

    5.0
    Overnight stay near airport, smooth process, comfortable room; parking and WiFi issues.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    1. Underground parking proved challenging with difficulty entering and exiting, resulting in scratches on our rental car; cramped spaces and an unclean environment added to the inconvenience. 2. Disappointed by the lack of water pressure in the shower when using hot water, a basic amenity that fell short of expectations. 3. Frustrated with unreliable and patchy WiFi, hindering a seamless online experience during the stay.

    Stayed one night due to proximity to the airport for an early morning flight. Smooth check-in and check-out, comfortable room with a decent-sized bed. Although complimentary breakfast and airport shuttle were available, I didn't utilize these facilities.

    Stayed in December 2023

  • Reviewed: 16 January 2024

    5.0
    Ok, if just for 1 night
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator didn’t work and our room was on the 3 floor. I have seen in previous reviews people mentioning this but I thought that was a one time incident, so turns out it might not be, do be aware that can happen to you

    Was convenient because is very nearby the airport

    Stayed in December 2023

  • Reviewed: 13 January 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the breakfast was not good and everything was almost finished.

    close to the airport but very expensive to get to with taxi.

    Stayed in December 2023

  • Reviewed: 10 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We selected the hotel for proximity to the airport.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    4.0
    Better ways to update breakfast included not lying about it.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast included was mentioned but not provided nor was there a discount for not providing breakfast.

    Cleanliness, cleaning ladies were great

    Stayed in January 2024

  • Reviewed: 6 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower tepid. WiFi mostly not working. TV not working.

    Convenient to the airport

    Stayed in January 2024

  • Reviewed: 6 January 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not very good ,location is a bit far from airport as it reachable by highway only .. not walking distance for an airport hotel .

    Room are oki and big

    Stayed in December 2023

  • Reviewed: 3 January 2024

    6.0
    If you need to stay close airport and anything else matter.... stay inn
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    No towels for two, Ihad been in some motels with better blanquets and spaces

    Close to airport perfect, that was my need. Te room too basic, no towels for two people, the shuttle OK, they said no trasport to the airport, but finally they take me easy

    Stayed in December 2023

  • Reviewed: 25 December 2023

    4.0
    Only stay here for 1 night
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rundown

    Location

    Stayed in December 2023

  • Reviewed: 16 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some stole the bag of a person (foreigner) from the dining room. The guy lost his money and passport. there are many CCTV cameras but non of the work. It's quite odd to get something stolen when there are many cameras around. My bedroom smelled cigarette. I told the receptionist and he quindly gave the then option to change room. I stayed in the room as I was there just a night.

    Confy bed. Breakfast was not too bad. Cleaning and kitchen staff are very amicable and kind.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    5.0
    Would not stay again
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Our room was close to the front desk and the noise level was horrible. There was a kid screaming and running around the lobby. The hotel description said they provide shuttle service to the airport. It turned out they only provide shuttle service from the airport to the hotel. For the short taxi ride it was 500 pesos.

    The location was very close to the airport. The hotel was in waling distance to Subway, Burger King, and a convenient store

    Stayed in November 2023

  • Reviewed: 27 November 2023

    6.0
    Decent price, wouldn't stay again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Hotel wasn't as clean as it should have been. There were olives in the bathroom sink.

    Easy check in

    Stayed in November 2023

  • Reviewed: 26 October 2023

    4.0
    Disappointing
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I cut my finger in the bathroom with a glass and and there was no hot water in the morning when I tried to take a shower they lied to me they did to me something happened the morning but it wasn't like that it was broke 3 days before and didn't say nothing to me about that but at least they should have said something to me so I don't know option to go somewhere else so what they had Hot water I tried to speak to the manager but he was never available I think he know what's going on when I asked him to reverse me for some of my money for cutting my finger they refuse to give me any money back I needed to speak to the manager not very happy

    Stayed in September 2023

  • Reviewed: 28 August 2023

    4.0
    I've had worse experiences but would def. think twice before staying there again
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    You could hear everything in the hallway (loud noises, door slams, people shouting), bathroom was kind of unclean and bed was uncomfortable

    Good location near the airport

    Stayed in July 2023

  • Reviewed: 4 August 2023

    6.0
    Nice cold room!
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was close to the airport and a few places to get food!

    Stayed in August 2023

  • Reviewed: 17 July 2023

    6.0
    Close to airport
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was clean but one shower door was missing. The shower in the room that I stayed needs new faucet. I didn't like it.

    Shuttle service. And location.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    4.0
    definetely not worth the money
    • Leisure trip
    • Solo traveller
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was dirty

    the closeness to the sitpory

    Stayed in July 2023

  • Reviewed: 3 July 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The internet and television doesn't work. El internet y la televisión no funcionaban en el piso 3 varias personas se quejaron.

    The location.

    Stayed in June 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: