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Carretera Chetumal Puerto Juarez Km 236.7 Tankah, 77780 Tulum, Mexico
May 13, 2016
눉BUYER BEWARE!!!! Unfortunately, what overshadowed my family vacation and left our family of four completely bitter toward Booking.com and Dreams Tulum is the "bait and switch" scam that Booking.com is running. When I entered my information of two adults and two children (plus ages) a list "recommended" rooms populates. Naturally we booked the room that would give us the most value for our money. After traveling 2,000 miles from NJ for our long-awaited family vacation, we were told upon arrival that our children were not booked and the room I had reserved was for two guests. Sure enough when I pulled up my confirmation from Booking.com there in the fine print it indicated that my reservation for four placed us in a room with a max capacity of two guests. Instead of being poolside with a cocktail in hand, we pleaded with the concierge for two hours after arriving while our children cried. We were told there was NOTHING they could do. And nothing they did do.. they told us: 1) they could not accommodate our family in a suitable room for four and 2) they would need to charge us full price for our children. Does this sound like a resort that you would want to book a family vacation at? When I asked to speak to a manager I was told that the manager was in a meeting. This happened on three other attempts both in person and calls while I was there. One member of the staff had the nerve to try to sell us a future trip after I had sought help from him regarding our situation. He said our problem was that we booked through Booking.com and "this kind of thing happens all the time when you book through a third party" and further went on to say, "You won't get anything back because Dreams Tulum does not see you as their customer, Booking.com is their customer." Really? Wow. Customer Service is lost on Dreams Tulum.
May 9, 2016
눉The restrictions for booking these beds as a VIP guest. Could book for free on the beach area but NOT around the pool. Doesn't make sense and seems mean!
눇Quiet swimming pool area and Balanese Beds
May 8, 2016
눉The food was mediocre
눇All inclusive was ok
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