Km 26 Carretera Reforma Agraria - Puerto Juárez 307, 77930 Bacalar, Mexico
Based on 153 hotel reviews
7.7Cleanliness
7.3
Comfort
7.2
Location
8.4
Facilities
7.3
Staff
7.5
Value for money
7.8
Free WiFi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
David
CanadaMore hooks in tent area. More substantial mats under tent. Upkeep of grounds and common use lawn chairs. Communal drinking water access would be a big plus
Laid back vibe, great location on the lagoon. Good water entrance. Good food. Great value. Nice big common area.
Stayed in April 2024
Reviewed: March 18, 2024
Ana
PortugalThe quadruple room with private toilet outside is not worth the price. If I new I had gone to the huts with shared bathroom. The room is ugly and not any near the toilet
The outside and the access to the lagoon
Stayed in March 2024
Reviewed: March 11, 2024
Hector
United States of AmericaEverything has to be paid separately and bathroom stinks
Great breakfast and Lake view
Stayed in March 2024
Reviewed: February 28, 2024
Bettina
United KingdomThe bathroom being far away in the night up big steps .
The lake being close by
Stayed in February 2024
Reviewed: February 25, 2024
Oshira
United States of AmericaDidn't like the room, Bed .and the shower . No kayak for free like most of the places
Outside was good.
Stayed in February 2024
Reviewed: February 13, 2024
Reka
SwitzerlandBathrooms could be cleaner. It is a bit of a hustle to get into town although the camping offers a shuttle once a day. Huts are tiny and the beds are rather small.
The camping is a little out of town of Bacalar. Wonderful nature and beautifully made camping site. The staff are very nice and welcoming.
Stayed in February 2024
Reviewed: January 10, 2024
Noriko
JapanWe had a private toilet and shower, but it's not connected to a room, so it's a bit tricky and inconvenient to rock a room/ toilet/ shower every time.
really good place if you look for a place to stay on the lagoon with reasonable price. Foods were great and really reasonable!
Stayed in January 2024
Reviewed: January 7, 2024
Patricia
PortugalThe mosquitos, but if you want to be in the middle of the nature you have to get used to it. The bathrooms weren't that clear but overall I think that is a really good place to stay a few nights and enjoy the lake.
The location was amazing, right in the middle of the lake. The staff was really nice, the food was really good too. They arrange us a taxi to come back and have transports if you want to go to the center of Bacalar. I recommend it.
Stayed in December 2023
Reviewed: July 20, 2023
Sebastián
EcuadorThe attitude of the staff
The place next to the lake.
Stayed in July 2023
Reviewed: July 5, 2023
Alicia
United States of AmericaPoor maintenance of facilities. Tall grass , unswept and unkept
Location on the lagoon
Stayed in June 2023
Reviewed: June 19, 2023
Maricarmen
MexicoOur room was careless, it is not as any of the photos. It could be nicer if they worried a bit. The clothe covering the walls was ragged and in poor taste.
The location is great. The breakfast is tasty and vast.
Stayed in June 2023
Reviewed: May 24, 2023
Jan
GermanyThe distance from the main road to the complex was short but adventurous, you have to drive carefully and keep going until you can see the lagoon. There were some ants in our room, but not so many to be a real nuisance.
The main reason, we chose to stay at this place was of course the direct access to the Bacalar lagoon with its swings and hammocks in the water and we were not disappointed, it was really great to relax and get some nice shots, too! Considering the equipment of the whole complex, we took the luxurious option with private bathroom and air condition, which was working just fine. We also had a mini fridge. The complex itself was also tidy and nicely kept. The restaurant was average with tipical dishes and reasonable prices. We just had a beer, juice and some nachos, though.
Stayed in May 2023
Reviewed: April 13, 2023
Irene
ItalyToilet and shower were really DIRTY and I couldn’t use it until the day after. Also the place was very crowded of people and so a bit noisy.
comfortable bed, room, mosquito net (fundamental!!), and the lagoon was lovely
Stayed in April 2023
Reviewed: April 12, 2023
Karolina
Czech Republicit is not Eco in any point. Everything in the cans or on plastic plates…
Very nice spot for chill.
Stayed in March 2023
Reviewed: April 5, 2023
Juanita
CanadaThe hammocks were missing?! Hopefully they are replaced before we come back next year!
The location is perfect…right on the lagoon. The breakfast is so good, coffee delicious and included in the stay which is such a great feature.
Stayed in April 2023
Reviewed: March 16, 2023
Agnese
United KingdomStaff wasn’t so friendly and available
Beautiful location, really really good vibes and place
Stayed in March 2023
Reviewed: February 23, 2023
Mary
NetherlandsIt's far out of town so you can't easily go shopping for example. The camping has a restaurant though. It was open untill 15.30 when I was there. So you might want to bring some food with you. I haven't discovered why this camping is called an ecocamping. They don't seperate garbage and sell water bottles in stead of putting a big water tank like in most hostels.
This campsite is in a beautiful location right at the lake. It's very peaceful and I absolutely loved my stay. The girl who is waitressing and the young guy at the reception are super friendly. The other employees could be friendlier and more helpful. There is a shuttle at 11.00 and 16.00 which goes to the yaxche campsite in the centre.
Stayed in February 2023
Reviewed: January 20, 2023
Mbianchi91
SwitzerlandThe attention to the guest, especially the receptionist Francisco. He should find another job because he is not able to deal with guest and in more occasions he has no respect. Angry all day long. Such a shame Bad mattress in tent
Beautiful location, nice garden with many chairs and amacas
Stayed in January 2023
Reviewed: January 7, 2023
Maya
GermanyThe stuff isnt very attentive and the food is really horrible. No vegetarian options either. The place looks worn out and isnt very clean.
Thw view is really nice and there is so much potential. It is a really beautiful place in nature, o see the lagoon from close
Stayed in January 2023
Reviewed: December 17, 2022
Emily
United KingdomOur tent was directly on a muddy floor ‐ would have loved at mat outside tent entrance. Other than that v well kept and clean.
The atmosphere and beauty of the place. The staff we're v helpful.
Stayed in December 2022
Reviewed: December 3, 2022
Cristina
United States of AmericaThe driveway getting to the property was rough and the bathrooms being so far from the room was not fun in the middle of the night
The yard and water access was beautiful
Stayed in November 2022
Reviewed: November 13, 2022
Nathalie
Germanyfree shuttle wasn’t reliable. We nearly missed our bus as the shuttle never showed up. Luckily one of the staff members gave a group of us a lift in his truck.
great location directly at the lagoon. cosy and clean huts.
Stayed in November 2022
Reviewed: November 9, 2022
Shashirekha
Mexiconot that welcoming staff, was more of like u come u stay u go .. that good customer experience is missing
beautiful location and very affordable
Stayed in November 2022
Reviewed: September 11, 2022
Sarah
United States of AmericaRestaurant has very flexible hours. Doesn’t really open and close at the same time every day. Sometimes it closes at 4 instead of 7. Some staff members are great, some don’t really pay attention, it depends
Prime location on the lagoon and close to the center of Bacalar. Very peaceful place. The restaurant is also very good and affordable. We got upgraded for free to a room with AC and private bathroom, at no extra cost, which was great.
Stayed in September 2022
Reviewed: August 11, 2022
Veronica
MexicoThe food ordered took some time. we noticed another guest waited an hour for their meal and when it did not show up it was due to the staff member who took their order had left for the day.
Location is perfect. The room could be upgraded a bit but it was okay for what we paid
Stayed in August 2022
Monte Verde, Brazil
Veysonnaz, Switzerland
Hartbeespoort, South Africa
Barberino di Val dʼElsa, Italy
Opatija, Croatia
Cologne, Germany
Estella, Spain
London, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content