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Boulevard Kukulkan Km 4.5, 77500 Cancún, Mexico
29 July 2016
눇Check in/out staff were incompetent and slightly rude. All other staff were really friendly and helpful. But after travelling all day and arriving late at night, spending 35 minutes at the check in desk with zero acknowledgement of any inconvenience and for seemingly no reason, it put a slight dampener on things.
27 June 2016
눉Hot in the hotel lobby and would like signs with food made with peanuts. Severely allergic and didn't know that peanuts or peanut oil was being used in food.
눇All staff friendly
4 July 2016
눉The hotel was a little old. I really think the standard room was way too small and uncomfortable for a group of 3 (can't even imagine 4 people in such a small room). The beddings had a terrible smell. There were some minor reparations on our room and they weren't dry yet, the room was assigned in that condition, so there was an smell to cement or glue in the room. The elevators were old and took for ever to ride up and down. In general, I think an efford should be done to upgrade the facilities as location, beach and staff were really nice... Well all people in Cancun are lovely and friendly!
눇The night shows were really nice. The pool and the beach were clean. The entertainment was good during the day for adults mainly. The food was good, but they repeated every single day same menus, at breakfast, lunch and dinner... So not to much of variety
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