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Prolongacion 5 Avenida Manzana 20 Lote 006, 77710 Playa del Carmen, Mexico
March 17, 2016
눉We were without Air Conditioning for most of our stay and it was hot and sweaty in the restaurants. We had a Laguna Villa and the lagoon is ugly and trashy. The website showed it as beautiful, but it was not. We will never get one again. There should be WiFi throughout the whole resort for Platinum and Villa members. Not just in our rooms.
눇Wildlife running around was cool to see. Bar staff (Erik) was amazing. Very fun and entertaining, as well as polite and eager to please. I liked that it was a huge resort.
March 11, 2016
눇Drinks and service
March 6, 2016
눉Staff was inconsistent. They could use onsite management as often guests were left wondering where all the help went. Lines for dinner took a long time even when you had reservations. If you did not have reservations made at least a day in advance for dinner you were made to eat at buffet, yuk. The night of our "special dinner" was called the Mexican Gala but had nothing Mexican about it, not the food, music, and dining rooms very sterile, no personality.
눇Grounds were kept very clean.
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