Room wasn’t very clean and needed updating (which I think is being done as part of the refurbished this year). Maitre D in the steak restaurant was downright rude. Not a fan of plastic cups in the evening.

Fabulous location with loads of space. Lots of activities for all the family. The wildlife and quiet pool, coffee shop and lazy river.

Stayed in April 2024

Buffet food was not great. The food at the beach used to be excellent, this time it was not great and it was cold.

Many things to do, beautiful property, being away from the crowds of cancun

Stayed in February 2024

We only got to go to one of the themed restaurants. They were booked up and a hassle. The one we had wasn’t much better than the buffet anyways.

The resort is huge and you can stay busy there without feeling like you need to leave. The staff was very good and no one bothered me trying to sell anything.

Stayed in February 2024

Customer service is hit and miss. Some staff were rude.

Very clean rooms, food is tasty with lots of variety.

Stayed in February 2024

Nothing stood out as something we disliked.

Everything

Stayed in February 2024

The lights in our room during the day didn’t work for some reason not sure if this happens for everyone but even if we put the key in for the lights they only worked during the night, Resort was way to big very hard to find your way around got lost quite a bit. We never had a chance to eat at any restaurants because they were all booked up, lots of complaints about this from others at the resort as well. The location is far but not bad, $40 taxi into playa del Carmen one way. 30 minute taxi ride.

Nice variety of food at the buffets Resort was big enough that it has enough space for anyone to sit at any pool or beach areas lots of chairs, Rooms were very clean and comfortable.

Stayed in February 2024

No door handle to get in from balcony on the outside

Most of the people were very friendly and helpful. The flowers and fauna were beautiful.

Stayed in February 2024

Nothing. We loved the property!

The jungle, the animals, the location in the beach were absolutely stunning!

Stayed in February 2024

The one thing we were not happy about was the prevalence of the coati and some racoons. The coati travel in packs and are into the garbage. Despite the regular reminders from the resort to not feed the animals, some people are .. and that makes it worse. The resort is aware of the issue and are working on better garbage cans . As well, the staff are constantly tidying and cleaning. The coati are pretty bold and are not bothered by people which is a concern. More work needs to be done to solve this problem before it becomes a major health and safety issue.

The property was great. A very large property with lots of areas to walk and explore. Super for walking, interesting trails, beach access, many choices of areas to enjoy in the sun, choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach with nice sand and no seaweed. There was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property. As well there is the best lazy river and 7 different a la carte restaurants. The staff was amazing and each building gets its own concierge - ours were Ruben and Stephanie and they were super helpful- booked us all our restaurants. Excursions can be booked as well as snorkelling/ scuba adventures. This was our second time - last time many years ago.All in all super great facilities.

Stayed in February 2024

Nothing

Fantastic beach and entertainment!

Stayed in January 2024

Not much was to be disliked

Relaxing

Stayed in January 2024

They tried to sell us a time share and made us feel very uncomfortable , hard to book the restaurants , cocktails too sweet!

Amazing location , lots of space , surrounding nature, great selection of food .

Stayed in December 2023

We had a lovely 8-day stay at Grand Sirenis Riviera Maya. The impeccable service and pristine facilities contributed to our enjoyable experience. The variety of activities like beach volleyball, tennis, archery, and pickleball kept us entertained. We were delighted to encounter wildlife such as monkeys while exploring the expansive property, although it was slightly dimly lit at times. However, the reservation system for restaurants could be improved since it was difficult to book the times we wanted to eat at at the restaurants we preferred. Special thanks to Diana from booking.com for assisting us in securing a spot at the Mediterranean restaurant on our last day.

Stayed in December 2023

The only comment I have is the arrogance of some of the bartenders at the beach bar.

Different areas for people with different interests - lots of of food and drinks opportunities. Good quality of food and drinks.

Stayed in December 2023

Music was too loud sometimes.

The staff was exceptional. Best beach of three Akumal all-inclusives we have stayed at. Food was very good with a wide variety of choices.

Stayed in December 2023

The kids could have more outdoor activities. The thematic restaurants are fancy, but I had better meals in the buffet. At least the Brazilian one is a bit far from what they target. I would recommend having more healthy options all day long near the beach, such as fruits, not only burgers and hot dogs.

Location, staff, and facilities.

Stayed in November 2023

Room is showing age and is needing some repairs and updating. TV did not work and was removed from our room and not replaced during our stay. Missing electrical outlet cover in bathroom.

The beach, pools, food and staff are great.

Stayed in November 2023

Maintenance here and there needs attention.

Great beach with protected cove for snorkeling and floating. Really good value for an AI. Great bed, spacious room. The grounds are cool jungle vibe and tropical ambiance.

Stayed in November 2023

Vegetarian options in buffet Frequency of internal shuttles to move around

Clean Great staff

Stayed in November 2023

Nothing

Beautiful hotel and setting. Got married there in 2022 went back for an Anniversary stay . Friendly, lots to do lovely and clean. Modern rooms.

Stayed in September 2023

The beach

Large clean room, good restaurants and food, excellent help from everyone. The beach was a little disappointing in that the waves did not allow for snorkeling.

Stayed in October 2023

Booked the room originally directly through the website but PayPal wasn’t working on the hotel website and that was the only payment option available. I was hoping to pay at the hotel but the rate was higher than booked online. The person at the check in suggested to book it again via booking and pay with a card online instead. They didn’t want to cover the rate difference that I had to pay due to PayPal not working. Cheap alcohol at most of the bars and the food is just ok.

The location is great for snorkeling and other fun family activities, so you don’t need to leave the hotel. The room with the sea view was great.

Stayed in September 2023

The only thing that could need improvement is the frequency and number of transport carts to faraway facilities (dolphins, disco, etc.)

Great selection of food and locations for all meals. Nothing more we could possibly want or need. Kind and very accommodating service personnel.

Stayed in September 2023

The shower and toilet in the bed room are old. But is not bad. Just it needs improvementng

Attention from the staff was incredible, the food was delicious, and I loved the option of having dinner in different thematic restaurants

Stayed in September 2023

There were a couple of things that detracted from our stay: (1) we had a leak in our room; reported it at 3:00 EST and no one came to asses/fix until the next day. I had to use all my towels and remove everything from my bathroom. (2) when we arrived we tried to make reservations for restaurants we wanted, we were told all were full. You cannot make them before arriving and we tried booking on day 1 for a 6 night stay. We were able to get two reservations late night at two less popular restaurants, but was presented as difficult. (3) minor item but big impact for us- there is no coffee maker in the room, and was difficult to find a cup before the buffet opened. There were some other things that I attribute more to the guests staying at the resort: (1) there were people walking through the lazy river(most were respectful, but some were not) and there were never enough flotations (I think people take them back to their rooms)- having someone monitor the lazy river would assist this. (2) the animals are everywhere (but did not bother my family at all) because people leave trash in receptacles (clearly marked to not do) and feed them. Maybe reinforce at check in the importance of not doing it and have more staff cleaning food around the property.

The location was beautiful. Lots of options for pool and beach seating. The staff overall was responsive and friendly. Plenty of options for food. Rooms were dated, but clean.

Stayed in August 2023