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Based on 571 hotel reviews
Value for money
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Showing 1 - 74
December 24, 2016
눉Very noisy. If you are a light sleeper, don´t bother with this hotel. Also, I was forced to pay with cash since their bank wasn´t accepting foreign credit cards during Christmas week! I had to walk a long distance to my bank branch to withdraw funds. One receptionist suggested it was my card, so I went to a café one block from the hotel, and paid with my MasterCard without problems. I showed the receptionist my credit card receipt and told her to contact her bank. Considering their rates, credit card payment should be a given for Mexicans and foreigners alike, any week of the year.
눇Beautiful architecture. Comfortable room. Great location. Good restaurant. Nice staff.
November 24, 2016
눉While it is not the fault of the hotel, the temperatures were cold when I was in Queretaro - thus the room was very cold. I asked for extra blankets for the second night, and received an extra blanket. Too cold for me!
눇The location of this hotel was superb - with gardens and public walking areas all around. Plenty of restaurants nearby and arts and crafts kiosks out in the evenings.
November 6, 2016
눉Rooms need complete upgrade including lighting and bathrooms. If goal is to cater to international tourist. ( English ) It would be helpful if front desk / reception was more informed and could provide information on such things as bus service to destinations out side of Queretero .... Schedules, approximate cost.of ticket etc.
눇Food service and courtyard Generally clean thought Good location.
September 27, 2016
눉Nothing - very nice place.
눇This hotel is extremely charming. It is half a block away from the main square in the historic center. Location could not be better. The room was very comfortable.
September 26, 2016
눉Someone to help take baggage up to the room would've been helpful, since I know elevators aren't really possible in such an old and beautiful building.
눇Everything was amazing. Great service, great view of Jardin Zenea, great and patient staff. And of course, the hotel was beautiful. I loved everything about the time that I spent in this hotel, as I had to shuffle in between another hotel for my job.
September 22, 2016
눉I personally didn't mind, but if you are looking for a large luxurious room, this is not it. But everything else makes up for it.
눇The food is very good, with nice live music in the dining room. The location is great. The ambiance is really nice. The staff are wonderful.
July 23, 2016
눉Spend a little more ($7.50 a current exchange rates) and get a room with two double or king beds. These these tend to be much larger and brighter and better located that the basic double room.
눇Historic hotel with lots of character. Good value for money.
July 20, 2016
눉While I wished there were a gym on-site, Julio's Gym is a few blocks away for workout opportunities.
눇It's a beautiful old hotel with Spanish colonial arches and historic significance, centrally located near the Jardin Zenea in Queretaro. The staff could not have been friendlier and more helpful.
July 5, 2016
눉Unfortunately only 1 person who should be manager there not a waiter speaks English
눇Amazing location, helpful staff, good food in restaurant, superb climate, love music from time to time and if you like birds which live in wines on the tweet all day.
June 7, 2016
눉The rooms need new furniture even if they want a rustic environment.
눇I like the property location, is excellent! The common facilities are beautiful and the food is very good.
May 26, 2016
눉No exterior windows.
눇Loved its location, cleanliness, free water, nightly live music from restaurant below. Big rooms. TV. Yes, upstairs, quieter rooms have no exterior window, but have hall windows. Staff so nice and helpful.
April 5, 2016
눉I felt sorry for the the people of wedding party we have to interrupt every time we wanted to go to the street or to our room.
눇The location is the best
January 18, 2016
눉I liked the hotel, but I didn't sleep well there for a few reasons: there's a window in the room with mottled glass with no curtains so it lets in the light from the patio. Also, there's noise from the patio as mentioned in several other reviews. It was also very cold at night.
눇The location was excellent. It's in a beautiful area. I liked having a desk in the room.
January 14, 2016
눉A little noisy, in that other residents can be heard in the echo vaulted hallways. Patio area is also a restaurant so this too can be noisy.
눇Old Colonial House with a history, beautifully appointed. Location to historic centre. Had a restaurant. Big room.
January 11, 2016
눉Room #6 is quite noisy (you hear the staff a lot during the night and morning) It didn't have a coffee machine nor water kettle (would have been nice)
눇The price The location of the hotel The service of the people in the hotel and restaurant next door.
January 4, 2016
눉Saturday night, January 1st in a good-sized city which has all-night events downtown is not a fair time to judge a hotel stay. The noise was quite unbelievable but, miraculously, we did get quite a bit of sleep!
눇the old-fasioned ambience. The staff tried hard to please.
January 2, 2016
눉No bad experiences but rooms are very basic.
눇The location and resturant which had some of the better food we experienced. It was very relaxing eating in the lovely courtyard.
December 1, 2015
눉The beds were uncomfortable, the hotel is historic and old which gives to its charm but the hotel could afford to buy more comfortable beds for their guests.
눇The location is perfect, it's on arguably the most beautiful street in Querétaro. The interior courtyard with the fountain were amazing and I loved how there was always music playing.
October 18, 2015
눉The room didn't have any window but it's not unusual for this kind of building around an patio. Also there were just 2 electric plugs, so charging electronics can be slightly challenging. Very basic but good value.
눇Very friendly staff, great location and setting in a beautiful colonial building. Good hot water and the shower actually closes with a door! You are also provided with a desk and chair. Also i was very surprised at the lack of noise once you close your room door. A water fountain is near the stairs.
September 28, 2015
눉The bed was a bit hard and "crooked".
눇The location can't be better. The restaurant was always full, which speaks of the quality of the food.
June 14, 2015
눉Totally wrong Standard Room description. Rooms are without Wardrobe/Closet !!! Size of room was 9 m² not 15 m² as described and only one small bad 1,60m bed insted 2 double beds. All rooms inside the building are without windows and have mold on the walls ( we have checked 5 rooms) ! :-(
May 28, 2015
눉Room was very small and had no window. Then being said, the staff offered us another room 2 days later. We did choose to move to another hotel, but continued to go to the hidalgo every morning for breakfast.
눇The restaurant, wait staff, and meals were wonderful. Location couldn't have been better.
May 19, 2015
눇I have stayed here 3 times over the last year and each time was a pleasant experience. This is a good value; sure you can find elegance elsewhere but for the basics , well I like this place
January 27, 2015
눉- Can be loud, especially if your room is near the kitchen on the first level. - We were originally given keys/checked into an occupied room. - No hand towels provided. - No safes in rooms.
눇- Fantastic location near Jardin Zenea, especially during NYE since the plaza there is a hub of music, food, and a public fireworks display. - Courtyard restaurant (La Llave) was good. - Excellent historic charm
October 24, 2016
눉Rooms are very small and need to be renewed
September 27, 2016
눉No ventilation in our room.
September 22, 2016
눉Our room was very hot without window other wise hotel very good.
눇Loved the decor and the restaurant
August 27, 2016
눇Great staff. Good restaurant. Wonderful location. Great for those who want to experience colonial charm.
August 24, 2016
눉Small rooms. Smell from sewage system.
눇Nice staff. Good value. Restaurant is good.
August 13, 2016
눉The noise from the patio comes directly in.
눇The location and ambiance are superb.Another pre is the nice restaurant in the patio.
April 1, 2016
눇great people, and service. Older building, small rooms priced accordingly
January 9, 2016
눇The staff was great
January 5, 2016
November 12, 2015
눉The room was very small I ground floor. At night and early morning you could hear the workers taking down and setting up the dining area.
October 20, 2015
눉stairs, no elevator, the noise at night
September 8, 2015
눉only place to sit was the bed - very small room
August 16, 2015
눉Very small room and bathroom
July 29, 2015
눇Definitely pay a little more to get a "balcony" room with a king size bed. Nice view out onto the street but it can be noisy.
May 11, 2015
눇Helpfull staff, great location, quiet colonial hotel, good food in restaurant.
March 24, 2015
눇Location, theme architecture and the mood.
February 12, 2015
눇this is a no nonsense hotel
June 15, 2014
눉The room and the bathroom were both oppressively small. I felt like I was in a walk in closet. I think the hotel advertises that they have air conditioning, but my room did not. It did have a ceiling fan with only one speed, which was high and noisy.
눇The location is very good. The courtyard of the hotel is beautiful, and it has a restaurant which was good (and of course convenient). The room was clean and the bathroom was fine. I am a single traveler, budget-conscious traveler who would recommend this hotel to others with similar needs.
April 28, 2014
눉We had some disagreement when we were paying because they were charging us a different rate from what we booked. The problem was the picture in the booking site which is not what they intend to sell, so instead of two beds it should only be one. It's good the manager accepted their mistake so he agreed on a reduced rate. Except for this, it was a beautiful experience.
눇Perfect location, centrally located .
February 27, 2014
눉The glass on the pictures on the walls had some kind of grime on them which looked liked they'd been overlooked by the house-keeping department.
눇Great location for exploring el Centro. Comfortable bed, quiet room off one of the inner corridors , great shower with lots of hot water. TV with lots of channels that had Spanish sub-titles to assist with practice. Wifi worked well. Helpful front desk clerk.
February 26, 2014
눇Very close to Centro was very friendly reception staff of the 100-year-old hotel was very clean, but again, if you visit this city hotel will be used hidalgo.
January 24, 2014
눉This is an old hotel and some of the maintenance could be better attended to but you are not paying 4 or 5 star prices. We have found the one bed rooms to be quite small and dark so if you want more space and light, pay for a two bed room.
눇Centrally located hotel within easy walking distance of all the major sites and close to the restaurants and coffee shops.
December 10, 2013
눉I checked in with two Spanish-speaking Mexican friends. I used mx pesos to pay for the rooms in full (the price that the desk clerk said I owed). I found on my return home that they charged more pesos on my credit card because I supposedly didn't pay the correct amount. I should have insisted on a receipt! When I left the hotel the desk clerk told me that everything was fine. It wasn'T. One of my Mexican friends called them from Guadalajara but they were intransigent. I will never book another hotel with my credit card.
October 16, 2013
눉The smaller rooms don't have windows, so only source of air is from the door. The walls are in need of a paint job.
눇Well located. Facilities in room are good.
September 8, 2013
눉Most rooms don't have windows - but this is part of the traditional building.
눇Couldn't be more central. Charming atmosphere with an old courtyard. Even though I had booked a triple for me alone (this being the only room left on booking.com), the staff kindly offered me a single for a lower rate! Plus they let me pick the room. Wifi worked well too. Breakfast was excellent - great fruit platter and fresh grapefruit juice.
June 14, 2013
눉- Dark, little light - only one outlet in room - skipped room service one day - events at restaurant were loud or awkward to walk around to get to room
눇- Helpful staff - good bed - clean rooms - good location
May 23, 2013
눉Beds were extremely hard and uncomfortable. Parking is problematic. Tone down the music a bit or play classical guitar,string music or something a bit more relaxing.
눇Location, location,location. Staff, is very friendly, food service is excellent,clean,the building itself is beautiful, just needs a bit more professional restoration like seals on windows and doors.
March 15, 2013
눉Front desk staff was a bit snobby and not helpful, seemed to resent that I had made my reservation with booking.com, but great location made up for any flaws in service
눇Location was great, beautiful courtyard,
February 12, 2013
눉My stay was for a Saturday night. Unfortunately the courtyard was loud until quite late. At some point other guesta came out and yelled at the crowd to be quiet because children couldn't sleep. If noise is an issue, this is not a good hotel for you.
눇My room at the Hotel Hidalgo was immaculately clean and had all the basic amenities. No extras, but that is what I expected for the price. The staff was wonderful. I would definitely stay at this hotel again.
February 10, 2013
눇Loved the historic aspect, indoor courtyard and restaurant, balcony with bird's eye view of street life. Wonderful street theatre and proximity to main squares and historic venues.
January 23, 2013
눉Some rooms on the first floor were a bit noisy. The hotel could do with some more maintenance - painting and minor repairs.
눇Great location and good value for the money.
January 11, 2013
눉Tiny rooms with no windows. Low quality towels and linen. Not worth the 50usd, but you wont find anything cheaper and decent in Quertaro. Enjoy the beautiful downtown
눇Nice place, unbeatable location! Staff very helpful.
January 7, 2013
눇Very clean rooms. Lots of space to store clothing and items. Nothing luxurious but everything was very comfortable and well-maintained. Definitely a wonderful place to stay right in the heart of historic Queretaro.
June 13, 2014
눇IT COVERED ALLMY NEEDS
May 13, 2014
눉Kinda old, no window, no charme, no hot water, non working toilet, no internet connection in the room, dirty towels.....
눇Area around the hotel
February 22, 2014
눇Central location, excellent service by very helpful staff at front desk. Beautiful courtyard. Laid back.
February 21, 2014
눉A little noisy when cleaning the patio at night
눇Location, architecture, inside court with rooms on its side, possibility of breakfast and good dinner
February 13, 2014
February 9, 2014
눉Lack of room decor.
눇Location. Antique building
December 25, 2013
눉THE room had no. window, iT was dark and closed.
눇Good location, friendly people etc
October 10, 2013
눉Hard Beds Noisy location internet spotty
눇Location Value Restaurant
September 17, 2013
눇Very nice atmosphere and friendly staff. We asked for a room in the back as recommended by others and found it very quiet.
July 16, 2013
눇The room was as it had been described. The staff was very courteous and informative.
July 11, 2013
눉Poor ventilation in the room.
눇The location is very close to everything. But it was not too noisy.
May 2, 2013
눉The cell like room with no air con. Way too hot.
눇The atmosphere and the location
April 17, 2013
눉The bed is very hard,
눇Located in historical center. Beautifuil place Thera are a lot of place near. Contact with the past
April 9, 2013
눉The room was way too small and my feet were sticking out of the bed. I changed to hotel Gran Queretaro after a day.
눇The location was excellent.
March 11, 2013
눇The location is perfect and the hotel has a nice courtyard with a good restaurant. It is comfortable.
February 13, 2013
눉Street noise-which disappeared fairly early.
눇Restored historic hotel near the city center, parks, shopping, etc.
February 5, 2013
눉Bathroom was cramped.
Showing 1 - 74
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